Within the Trenches

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Latest Episodes:

Within the Trenches Ep 596 Apr 02, 2025

Show notes

Ep 596 features Chase, a 911 professional out of Ohio.

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Episode topics –

Introduction to Chase's unexpected entry into the public safety field.
Challenges of being a 19-year-old working alone in a jail.
Chase's transition from aspiring police officer to passionate dispatcher.
The significance of having a strong support system in 911 dispatch.
Reflections on how the profession impacts personal growth and emotional resilience.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 595 Mar 27, 2025

Show notes

Ep 595 features Daylan, a center manager at Brazoria County, TX.

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Episode topics –

Daylan's unique path into the 911 dispatching world and her continuous drive for growth and learning.
The challenges and triumphs of her early days in dispatch, including unforgettable calls that tested her resilience.
Her experiences with domestic violence calls and the importance of empathy in 911 dispatching.
The intersection of career growth and personal faith, and how it has guided Daylan's journey.
Sharing stories to inspire and support peers, enhancing the culture and care within the dispatch community.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 594 Mar 19, 2025

Show notes

Ep 594 features AK Dozanti, a First Responder Wellness Specialist, Speaker, Coach, and Author.

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Episode topics –

AK's transition from law enforcement to becoming a wellness specialist.
The critical moments in law enforcement that shaped her journey.
The importance of mental health resources and recognizing burnout.
AK's current work in coaching, speaking, and spreading awareness about wellness.
Her debut book, "Beat the Burnout," and its impact on frontline workers.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 593 Mar 11, 2025

Show notes

Ep 593 features Carmen, a 911 professional with New Hanover County 911, NC.

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Episode topics –

Carmen's journey to becoming a 911 dispatcher and her role as a bilingual interpreter
The emotional challenges and support systems in place for dispatchers handling traumatic calls
Insightful anecdotes from ride-alongs and unexpected 911 call situations
How dispatchers decompress and manage stress with personal coping strategies

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 592 Mar 06, 2025

Show notes

Ep 592 features Maddie and Casey, 911 professionals with New Hanover County 911, NC.

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Episode topics –

The impact of different shift hours on dispatchers' personal lives.
The importance of community programs like the CARE team in supporting frequent callers.
How previous careers in public service prepared Maddie and Casey for dispatch work.
Navigating the lack of closure and dealing with emergency calls.
The humor and humaneness behind dispatch, featuring lighter moments mixed in with chaos.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 591 Feb 27, 2025

Show notes

Ep 591 features Courtnie, a 911 Quality and Training Manager with New Hanover County 911, NC.

Episode topics –

Discover the challenges and strategies of bridging the gap between seasoned dispatchers and new recruits.
Understand the evolving culture in 911 centers and the importance of a supportive work environment.
Hear about Courtnie's journey into public safety and the experiences that have shaped her career.
Learn about impactful calls and how they influence dispatchers' growth and resilience.
Explore the significance of mental health awareness and the changing dynamics in the field.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 590 Feb 21, 2025

Show notes

Ep 590 features Kasey Young, ENP, Executive Director at Stanislaus Regional 911 out of California.

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Support Stanislaus Regional 911 by purchasing a Rocket Scientist's shirt. Proceeds go to their wellness team.

Purchase here - SR911 Rocket Scientist's T-shirt

Episode topics –

Kasey Young's journey and 17 years of public safety experience
Transitioning a crisis-laden center into a thriving 911 dispatch system
The cultural shifts and changes undertaken at Stanislaus Regional 911
The recent public hearing incident and its impact on dispatchers
Advocacy for reclassification and recognition of 911 professionals

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 589 Feb 19, 2025

Show notes

Ep 589 features Ryan, a 911 Professional, and Industry Partner with Mindbase with special guests, his parents Ronnie and Carla out of North Carolina.

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Episode topics –

Early influences on Ryan and his brother Tyler's interest in public safety
The role of family support when facing the challenges of a first responder career
Ryans' moving recount of his experiences with his late wife, Kayla
The overwhelming support from the community during Kayla's illness and after her passing
Valuable advice for families of first responders on offering support and understanding

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 588 Feb 11, 2025

Show notes

Ep 588 features Angela, a 911 Professional out of New Hanover County 911, NC.

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Episode topics –

Angela's introduction to the dispatch field and the unexpected surprises along the way
The importance of mental health and wellness for dispatchers
Angela's experiences with medical calls and their emotional impact
Advice to new hires on maintaining mental health and seeking support

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 587 Feb 04, 2025

Show notes

Ep 587 features Shana, a 911 Professional out of Massachusetts.

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Episode topics –

Transitioning from a towing company dispatcher to 911 dispatcher
Facing the emotional challenges and responsibilities of the job
Handling a traumatic personal experience while on duty
The significance of mental health and self-care in high-stress professions
The role of community and support in overcoming personal and professional hurdles

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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