Within the Trenches

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Latest Episodes:

Within the Trenches Ep 606 Jun 11, 2025

Show notes

Ep 606 features Desiree, a 911 professional with Henderson County Sheriff's Office out of NC.

Episode topics –

Desiree's journey from curious high school grad to experienced 911 dispatcher
The intimidating and unique environment of a dispatch center
Handling tough calls, including life-or-death moments and emotional aftermath
How public safety work changes you as a person—both toughening and teaching compassion
Desiree's advice to her younger self about resilience and standing strong in the face of adversity

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 605 Jun 03, 2025

Show notes

Ep 605 features Shanna, a 911 shift supervisor and CTO with Henderson County Sheriff's Office out of NC.

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INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

What it's really like starting out as a 911 dispatcher and walking into dispatch for the first time
The unique skills and "dispatcher ear" needed to juggle intense calls and multitasking
Emotional impact and coping with difficult calls, especially those involving children
The importance of peer support and teamwork within dispatch centers
Advice for new dispatchers and Shanna's inspiration for becoming a Certified Training Officer

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 604 May 28, 2025

Show notes

Ep 604 features Emily, a 911 dispatcher and CTO with Henderson County Sheriff's Office out of NC.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Emily's journey from a business management job during COVID to becoming a 911 dispatcher
The challenges and surprises of training and taking her first emergency calls
High-intensity moments, including chases and memorable calls that stick with her
The emotional toll—and fulfillment—of working in emergency communications
Advice Emily would give to her past self and why she can't imagine doing anything else

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 603 May 22, 2025

Show notes

Ep 603 features Sheriff Griffin out of Henderson County in North Carolina.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Sheriff Griffin's journey from rural volunteer firefighter to county sheriff
The excitement, challenge, and camaraderie that fuels a career in public safety
Memorable and impactful calls that shaped his career
The vital role dispatchers play on the front lines of emergency response
Sheriff Griffin's straightforward advice to those starting out in public safety

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 602 May 14, 2025

Show notes

Ep 602 features Hunter, a 911 Professional out of South Carolina.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Hunter's early start in public safety as a 14-year-old volunteer firefighter and how it shaped his career path
The transition from field responder to 911 dispatcher, and the differences between working on scene and behind the headset
Memorable and difficult calls, including the impact of traumatic incidents and how they affect mental health
Insights into training, working with small teams, and adapting to the high demands of dispatch centers
The importance of personal growth, finding balance outside of work, and advice for those new to public safety

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 601 May 07, 2025

Show notes

Ep 601 features Rain, an Emergency Communications Officer and CTO, out of Virginia.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

How Rain transitioned from grocery store manager to 911 dispatcher during the height of the COVID-19 pandemic
What it's really like to walk into a dispatch center for the first time and train as a new hire
The critical role of de-escalation and giving lifesaving instructions over the phone
Challenges of work-life balance and mental health for dispatchers, including handling high-impact calls
Why Rain became a CTO and her approach to training the next generation of emergency communicators

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 600 May 02, 2025

Show notes

Ep 600 features myself. In this episode I take you down a path of reflection from the beginning of the podcast, where it is currently, and the evolution of Within the Trenches and new projects.

Episode topics –

The origins of Within the Trenches and Ricardo's dispatch career
Memorable stories and calls that shaped the podcast
Behind-the-scenes of launching the podcast and early challenges with audio and content
The evolution of the show, including the #IAM911 movement and Imagine Listening
What's next for the podcast and how the community can get involved

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 599 Apr 23, 2025

Show notes

Ep 599 features Amy, a 911 professional out of Buncombe County Public Safety in North Carolina.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Amy's start in public safety, transitioning from a hospital translator to 911 dispatcher
Handling overwhelming call volumes and life-or-death situations during Hurricane Helene
The emotional impact of difficult calls and the importance of peer support and self-care
Adapting to chaos, including technology breakdowns and working without contact from family
Moments of hope: community support, the power of kind words, and the road to recovery

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 598 Apr 15, 2025

Show notes

Ep 598 features Stephanie, Director of 911 at Henderson County Sheriff's Office out of NC .

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Stephanie's 18 years of experience in public safety.
The unprecedented challenges of Hurricane Helene in Henderson County.
The difficulties faced by 911 dispatchers, including increased call volume and lack of resources.
The emotional toll on public safety workers as they tried to help their community.
Positive outcomes and improved camaraderie among the team post-crisis.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Within the Trenches Ep 597 Apr 08, 2025

Show notes

Ep 597 features Stephen, a Senior Telecommunicator with Danville Fire Department Emergency Communications.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

Stephen shares his journey into public safety and how he started as a junior firefighter at the age of 16.
The transition from EMS to corrections and eventually into dispatch.
Importance of good training and support system for new hires in dispatch.
Discussions on how public safety professions can affect personal relationships and parenting.
The significance of talking about mental health and wellness in this profession.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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