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Cyd Harrell - The Challenges of Usability Testing Mobile Apps Dec 05, 2013

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As much as we may like to pretend, there is nothing natural about usability testing. There’s always a level of concentration involved that likely wouldn’t be present in a natural setting. This “unnaturalness” is magnified when testing mobile applications. Users have to focus on things like posture and how they’re holding the device while trying to interact with it realistically.

Jason Ulaszek & Brian Winters - From Research to Experience Roadmaps Nov 15, 2013

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Transcript available.

Nowadays, design is an increasingly important business tool. As Jared Spool reminds us, Apple is one of the largest companies in the world, largely based upon continually engaging in good design. A great user experience can be a differentiator in the business landscape. For Jason Ulaszek, a good design starts with good research to guide and direct the organization’s decisions.

IA Summit 2013: Karen McGrane’s Closing Plenary Oct 18, 2013

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Transcript available.

Technology changes quickly. A lot of organizations struggle to keep up with this change. It’s not just mobile design that’s throwing a wrench in the spokes. Content strategy and information architecture are more important than ever in this changing, multi device landscape. Karen McGrane believes in the not too distant future IAs and UXers will be leading organizations in the face of these changes.

Dan Klyn - Determining What Good Means with Performance Continuums Live! Oct 04, 2013

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Transcript available.

In considering your user's experience with your design, keep in mind that there's a difference between something looking good and being good. But how do you determine good? How can you measure it? If, for example, you’re a print company building a digital presence, do you focus on retention or acquisition based on the shifting experience? It’s easy to ask for something that already exists, but much harder to describe something that one might want or need.

Kate Kiefer Lee - Voice and Tone Live! Sep 17, 2013

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Transcript available.

Given the amount of communications a user takes in on a daily basis, how you speak to them is incredibly important. The “voice” a company uses contributes to the establishment of the brand as well a creates a distinguishing identifier that sets it apart within the daily deluge of content users encounter. A consistent voice can help a user feel comfortable and familiar with your organization.

Brian Suda - Data Visualizations that Pack a Punch Sep 06, 2013

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Transcript available.

Creating visualizations from data can be a powerful and intriguing way to present findings. But way too many design teams sit on vast amounts of data. They also spend entirely too much time making static images rather than interactive tools.

Adam Connor - Design Studio: Building Consensus Early in Your Design Process Aug 29, 2013

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Transcript available.

Getting two people to agree on something is a difficult task in any aspect of life. Getting a whole team to agree on a design, where underlying feelings, ownership, and organizational hierarchy are involved, can be an even greater challenge. That’s not even counting the dreaded “swoop and poop” scenario. The trick is to get everyone involved early in the design process and a design studio is a perfect tool for just that.

Dan Brown’s “Designing Together” Aug 27, 2013

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Transcript available.

Dan believes that collaboration and conflict—that’s right, conflict—are the basis for good design. The book itself evolved from his Surviving Design Projects card game. Dan joins us for this podcast to discuss his book, and his thinking around collaboration and managing conflict.

Steve Portigal’s “Interviewing Users: How to Uncover Compelling Insights” Aug 23, 2013

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Transcript available.

Steve’s book is a distillation of his years of experience conducting research with users. Somehow existing as both a handbook of sorts and as a casual conversation with one of the sharpest minds in the field, it’s a must-have for anyone thinking about the research side of things. Steve breaks down interactions with users to illustrate when, and how, to ask the right questions to uncover valuable insights.

Margot Bloomstein - Controlling the Pace of UX with Content Strategy Aug 21, 2013

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Transcript available.

In some scenarios, getting a user to convert or react to a call to action is the desired outcome. It means your design and experience work. But if users are coming to and then quickly leaving your site, what are they really experiencing? If they don’t take the time to explore and discover they may not have any loyalty to you or the experience. And if you’re dealing in complex decisions, you want your users to take the time they need to fully understand and commit to their choice.

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