The Power of Digital Policy

Latest Episodes:

The Power of Storytelling for Brands Dec 10, 2020

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Stories have a greater ability to cut through the noise, reach consumers, and build an emotional connection with users. That's why brands use stories to build engagement, loyalty, and sales. But a brand's storytelling is more than just words and a logo. It is about evoking an emotional response that will drive people to buy from you – not a nameless, faceless company. Storytelling can appear like a hard task, made more complicated by sound design. But Chiara Aliotta breaks down storytelling into manageable components and joins this episode to share experience and insights that every brand ought to adopt.

How small businesses can overcome the biggest challenges Nov 19, 2020

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Small businesses face a stark reality that they need the same type of infrastructure that large businesses need, just at a smaller scale. From security, privacy, and marketing to accounting and finance, small businesses have never been as challenged as they are in this pandemic-laden time. But amongst the obstacles, there are many great opportunities to be harnessed, and thus marketplace gains to be made. Rachael Powell, CCO of Xero joins this episode to talk about risk and opportunity for today’s small business.

From professional soccer player to brand builder and beyond Nov 12, 2020

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What do you think of when I say soccer and digital marketing? Is it Nike or Adidas that come immediately to mind? What if I told you that a professional soccer player, who isn’t Ronaldo nor Messi, is taking the world on with same enthusiasm and ingredients as the big brands, but with more heart and focus on the long game, to successfully recruit a legion of followers? In this episode, Quincy Amarikwa talks about his journey through the sports world and what drives him to be relevant in today’s fluid digital world. It’s a recipe that each and every marketer needs to understand, including associated guardrails (or as I like to call them, digital policies).

Mastering the science of email marketing Oct 29, 2020

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In a world full of artificial intelligence, machine learning, conversational chatbots, and the latest cool digital capability, it is easy to feel like email marketing is dead. After all, this channel has been around for so long, what can it possible have to contribute to the customer experience? Andrew Kordek joins me to discuss email marketing, it’s increased relevance in consumer communication, and the critical aspects for getting it right. Email marketing is still going strong today and could be the best possible strategy for your business.

Balancing business risk and digital opportunity through the CMO’s eyes Oct 08, 2020

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Governance, risk management, and compliance are unavoidable words in today’s marketing world. But if you flip that on its head, what you end up with is opportunity to engage and thrive in the fast pace digital world, impacted by COVID, data privacy, and evolving regulations. In this episode, Gina Hortatsos, CMO of LogicGate talks about her approach to successfully engaging users, keeping the business safe, and harnessing opportunities that digital represents.

How to make automated AI a reality Sep 24, 2020

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With the persistence of the pandemic, users are spending the majority of their time at home and avoiding physical interaction. How do leading enterprises reach customers in this new paradigm? According to Evan Kohn, Chief Business Officer (CBO) at Pypestream, it is about hyper-personalization by adopting AI and automation into the customer journey.

Freeing up people through conversational AI Sep 10, 2020

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Employees are inundated with emails, phone calls, shoulder taps, and tickets. Customer service is answering a basic customer question and having trouble scaling in order to truly personalize service for your products. Why not empower your team with instant access to centralized knowledge, so that people can be freed up to focus on strategic goals and tasks that require higher-level thinking? Justin Schmidt breaks down how to make it all happen with conversational AI.

Moving towards personalization in IoT Aug 20, 2020

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Personalization impacts nearly every industry, with IoT providing new opportunities and a competitive edge. Wearables, healthcare, pharma, nutrition, CPGs, and other verticals are being impacted by an increasing personalization trend, and that means growth (or decline, for those not focusing on personalization) of consumer focused companies. Jonathan Melnick talks about the impact of IoT on industries, how to develop a roadmap, and why personalization is more important than ever.

Making IoT and personalization work for your business Aug 06, 2020

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For the past five or more years, we have been hearing that IoT will revolutionize digital marketing and how we connect with consumers. The claim by most industry experts has been that the very devices that allow us to receive personalized environments such as self-learning thermostats and predictable timing coffee machines will generate hordes of new data. And based on inordinate amounts of new data, companies can market more precisely, more predictably, with greater relevance and value. In this episode tap into the insights you’ll need for sound digital policies where IoT and personalization are concerned. By balancing out the risks and opportunities, you can make IoT and personalization work for your business!

Why your digital program needs cyber insurance Jul 23, 2020

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Last year, ransomware victims collectively paid out more than US$1.3 billion to attackers. The evolving digital security threat landscape signals the need for a more holistic plan, which, for many organizations, should include cyber insurance. In this episode, Courtney Hensley talks with Kristina Podnar about insurance as an additional layer of protection against a myriad of malicious activities that enterprises face and breaks down the real costs to an organization of a security event. Courtney also breaks down the unseen risks that enterprises face amidst COVID and remote working, and how to ensure that your business is not unexpectedly interrupted.

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