The Go-Giver Podcast

120 My New Favorite Story Aug 07, 2018

Show notes

Culture, Empathy, Customers, Business, Value

Summary

As a business, as a human being, empathy and kindness just makes so much sense. It's both the right way to be and it also happens to be the most profitable. We'll look at that in our Thought of the Day. In the second segment, we'll look at two practical takeaways from the amazing story I'll share about the value of empathy. That and more on today's show.

Bob's Thought of the Day

We'll explore:

My favorite customer experience story and the immense value of empathy.
How the heart-based culture of Southwest Airlines not only allowed for this unique customer experience to occur, but actually encouraged it.
The connection between Southwest Airlines' immense value they bring to those they serve and the large profit they enjoy year after year.

Segment #2

You'll discover:

Why it is imperative to create the culture that allows people to focus on the actual issue, which is taking care of the customer.
Why you must recruit people to join your team who will fit into this positive, solution-oriented, customer-pleasing culture.

Click to Tweet

#Empathy is not only the *right* way to engage with your customers; it's the most profitable way, as well. ~ @BobBurg on The Go-Giver Podcast
Why @SouthwestAir *really* remains immensely #profitable year, after year, after year. ~ @BobBurg on The Go-Giver Podcast
This amazing story re: @SouthwestAir could never have occurred without a corporate #culture that not only allowed for it, but actually encouraged it. ~ @BobBurg on The Go-Giver Podcast

Resources

Connect with Randy on LinkedIn

119 Creating Your Prosperity - Randy Gage Jul 10, 2018

Show notes

Prosperity, Dreams, Business, Truth, Responsibility

Summary

Embracing truth is always the best place to begin. We'll look at that in our Thought of the Day. And in our interview segment, Randy Gage is back with some hard-hitting advice on taking responsibility for your prosperity. That and more on today's show.

Bob's Thought of the Day

We'll explore:

Success begins with an understanding of what IS rather than what we'd like it to be.
Once we understand what IS we can take steps to improve upon it.
An example of this principle from the world of flight.
The difference between truth and belief.

Interview with Randy Gage

You'll discover:

The value of doing your own critical thinking.
The relationship between critical thinking and prosperity.
Why it is important to accept that life is unfair, and why you should not allow those difficulties to turn you into someone you are not.
Why you must take personal responsibility and stop playing the victim.
The importance of operating from a premise of reality rather than delusion.
The "testing system" the Universe has instituted to see who is really serious about their dreams--and who is just a poser.

Click to Tweet

From right thinking to correct action, learn from @Randy_Gage what it truly takes to become wildly prosperous on this episode of The Go-Giver #Podcast.
You have to become "the #thinker of the thought." ~ @Randy_Gage
The Universe instituted the testing system to test who is really serious about their #dreams--and who is just a poser. ~ @Randy_Gage

Interview Links

RandyGage.com Risky is the New Safe by Randy GageMad Genius by Randy GageThe Prosperity Series booklets by Randy GageRandy Gage's Success & Prosperity Blog The Power Prosperity Podcast Book Randy to Speak Connect with Randy on Facebook

Connect with Randy on Google+

Follow Randy on Instagram

Follow Randy on Twitter

Randy's https://www.youtube.com/user/randygageProsperity TV YouTube channel Upcoming Event: TRIBAL

Resources

PremierSeoNinjas.com Elizabeth's blog Check out Elizabeth's FREE resources

118 Your Online Reputation - Elizabeth Engen Jul 03, 2018

Show notes

Reputation, SEO, Business, Character, Branding

Summary

While one's character is generally understood to be more important than one's reputation, one's reputation is also very important. We'll look at that in our Thought of the Day. And in our interview segment, we'll look at some ideas and suggestions from Elizabeth Engen behind the art of managing--and even rescuing--an online reputation. That and more on today's show.

Bob's Thought of the Day

We'll explore:

The difference between character and reputation, according to legendary UCLA basketball coach John Wooden.
The need for our reputation to be based on our character.
Why we need to make sure to take the appropriate steps to guard our reputations.

Interview with Elizabeth Engen

You'll discover:

How Elizabeth defines online reputation management.
Some surprising statistics about reputation management.
Why not being online can actually hurt your online reputation.
The importance of not oversharing about your personal life.
How Elizabeth takes a client through an online makeover.
Steps to dealing with a bad review about your business or you personally.
What SEO is and why it's so important for your business.
Common mistakes people make with SEO.

Click to Tweet

On this episode, @PremierSeoMN reveals why every business needs a #reputation management strategy.
Our online #reputation is either developed by us or for us. @PremierSeoMN
#Reputation management is ensuring that the potential customers see your business for what it truly is instead of what some people might put online about it. @PremierSeoMN

Interview Links

Connect with Elizabeth on Facebook

Connect with Elizabeth on LinkedIn Follow Elizabeth on Twitter

Follow Elizabeth on Instagram

Elizabeth's YouTube channel

Resources

117 Default Settings and Dramas Jun 26, 2018

Show notes

Summary

We're often told that our mind is much like a computer. That's certainly true in terms of our default settings. We'll look at that in our Thought of the Day. In the second segment, there is no interview this week, but instead we will look at the dramas that are part of these default settings we're discussing--ours and those of others and how to work effectively within them. That and more on today's show.

Bob's Thought of the Day

We'll explore:

What your default setting is, and why you may need to change it.
Examples of default settings when an uncomfortable situation occurs.
How a positive default setting makes Lisa Wilber a very effective leader.
Six quick and simple steps to resetting your personal default system and dramatically increasing your influence.

Segment 2

You'll discover:

The concept of "personal dramas"--emotional reactions we have when faced with stressful situations.
Three steps to handling pressure situations and turning potential adversaries into allies.
Two personal examples of how to handle a person's default setting appropriately.
Why it's important to acknowledge and understand others' default settings if you want to lead, persuade, and influence them successfully.

Click to Tweet

What are "personal default settings" and what do they have to do with becoming a powerful, genuine influencer? Find out on The Go-Giver #Podcast with @BobBurg
Your default setting to pressure situations is directly proportional to your ability to problem solve, to live in the solution, and to lead. ~ @BobBurg on The Go-Giver Podcast
Want to learn six quick and simple steps to resetting your personal default system and dramatically increasing your influence? Find out on The Go-Giver #Podcast with @BobBurg

Resources

Follow Chris Widener on Twitter Connect with the Real Man Podcast on Facebook

116 Real Men - Larry Winget & Chris Widener Jun 19, 2018

Show notes

Manhood, Culture, Society, Family, Success

Summary

Good parents set good examples for their children … and it begins with character. We'll look at that in our Thought of the Day. And in our interview segment: what do Larry Winget and Chris Widener mean by the term, "real men?" It may or may not be what you think. That and more on today's show.

Bob's Thought of the Day

We'll explore:

My favorite "Dad story" and what it taught me about character, the power of respect, and doing the right thing.
Why a real man sets an example through what he says and does, but mainly through who he is.
A saying that my Dad hung on one of his office walls: "To have a body does not make one a man. To have a child does not make one a parent."

Interview with Larry Winget & Chris Widener

You'll discover:

The story of why the Real Man Podcast was created.
How Larry and Chris define a "real man."
Larry's and Chris' take on my Dad's saying from the first segment.
Why men need to be reminded of the values of integrity, honesty, and discipline.
The need for men to get together with other men and talk about "guy stuff."
The importance of the parents taking responsibility for modeling the right behavior.
Four principles of leadership from Chris' book Leadership Rules: You get what you...

1) expect; 2) model; 3) reward; 4) work for.

Details about their special conference coming up Oct. 27th, 2018.

Click to Tweet

Why do 'real men' need to be reminded of the values of integrity, honesty, and discipline? @LarryWinget @ChrisWidener on The Go-Giver Podcast
You can look like a 'real man' yet not be a real #man at all. @LarryWinget @ChrisWidener #success
You have to display the behavior you want your #kids to have. @LarryWinget @ChrisWidener #success

Interview Links

RealManPodcast.com

How to Be a Real Man National Conference (Oct. 27th, 2018) FREE Resource: How Real Men Win at Life and Business Follow Larry Winget on Twitter

Resources

Connect with Alex on LinkedIn

115 The Third Door - Alex Banayan Jun 05, 2018

Show notes

Success, Persistence, Wisdom, Dreams, Negotiation

Summary

There's nothing wiser than seeking the wisdom of others. While we'll look at that in our Thought of the Day, we're going to skip the usual commercial afterwards so that we can go right into an interview that will be much longer than what we usually do. But I believe you'll find our guest and his topic to be well worth it. Really, it's one of the most fun conversations I've ever had, about one of the best books I've ever read. And the author is just 25 years old. That and more on today's show.

Bob's Thought of the Day

We'll explore:

A powerful thought from the legendary Jim Rohn: "From some people we learn what TO do, and from other people we learn what NOT to do."
Some of the ways we can learn from others and seek out wisdom.
How a conversation with an icon in business, entertainment, athletics, or other area could make a dramatic difference in your life.

Interview with Alex Banayan

You'll discover:

Alex's story, and why he felt stuck as a college freshmen.
How Alex hacked his way onto The Price is Right and funded his dream by winning the Showcase Showdown.
The way Alex overcame "the flinch" just before talking to Steven Spielberg.
What "the third door" is, and why every successful person has gone through it.
The two key lessons Alex learned from Tim Ferriss, including how to email a successful person.
Alex's strategy for connecting with Elliot Bisnow who became a treasured mentor.
How one educator empowered Alex to follow his path.
Why you can't out-Amazon Amazon, but you can double down on what makes you...you.
Inventor Dean Kamen and the value of reframing the question in a new way; one that is amenable to a different kind of solution.
What Bill Gates taught Alex about negotiation.
Lessons Alex learned from Sugar Ray Leonard, Pit Bull, Jessica Alba, Steve Wozniak, Jane Goodall, and Quincy Jones.

Click to Tweet

The greatest cure for nervousness is immediate action. @alexbanayan
A tipping point only exists in hindsight. ~Elliot Bisnow via @alexbanayan.
There are specific times in life when you need to double down on what makes you you. @alexbanayan

Interview Links

ThirdDoorBook.com

The Third Door: The Wild Quest to Uncover How The World's Most Successful People Launched Their Careers by Alex Banayan

Follow Alex on Twitter

Follow Alex on Instagram

Alex's YouTube channel

Resources

The Go-Giver Influencers Facebook LIVE Show {Is there an overarching link to this or no?}

The Unexpected Tour Guide (Book Trailer)

114 Sales and Emotions - Jeff C. West May 29, 2018

Show notes

Sales, Logic, Emotions, Business, Prospecting

Summary

While we as human beings buy emotionally, we need to remember to be sure and bring logic into the mix. We'll look at that in our Thought of the Day. And in our interview segment, we'll hear terrific advice from top sales professional, now author, Jeff West on understanding the decision-making process and the power of fusion points. That and more on today's show.

Bob's Thought of the Day

We'll explore:

How we back up our emotional decisions with logic, and in the process tell ourselves "rational lies."
Examples of emotional decisions you may have made.
A practice exercise to help you make your decisions based on logic, not just emotion.

Interview with Jeff C. West

You'll discover:

How Jeff went from schoolteacher and band director to a very successful career in sales and leadership.
How Jeff defines "selling," and why many salespeople don't understand their own value proposition.
The science of decision-making.
What fusion points are, and how they can positively impact your business.
The biggest hangup for both rookie and longtime pros when it comes to prospecting.
Jeff's definition of call reluctance, and why we have it.
How to defeat call reluctance by neutralizing Collision Points and optimizing Fusion Points.
One of the coolest prospecting stories...ever!

Click to Tweet

Interested in understanding the science of decision-making? Then listen in to @JeffCWestAuthor on this episode of The Go-Giver Podcast. #sales
A value proposition is 100% about how the lives of their customers specifically improve when they actually do what the salesperson is asking them to do. @JeffCWestAuthor
What are "fusion points" and they can they impact your #business? @JeffCWestAuthor reveals the answer on this episode. #sales

Interview Links

FREE PDF of 6 Steps To Creating AMAZING Fusion With Your Career, Your Prospects and Your Customers (along with a free eBook copy of The Unexpected Tour Guide): Text "fusion" to 66866. You'll also receive Jeff's weekly coaching email series.

JeffCWest.com

The Unexpected Tour Guide by Jeff West

The 7.5 Essential Selling Skills Every Salesperson Should Master by Jeff West

Online Course: Survival Skills for Commission Salespeople in Outside Sales

Jeff's Blog

Hire Jeff to Speak

FREE Resource: Secrets Every Salesperson Wishes They Had Known

Connect with Jeff on Facebook

Connect with Jeff on LinkedIn

Follow Jeff on Twitter

Follow Jeff on Instagram

Bob's Go-Giver Influencers Facebook LIVE Show: Interview with Jeff West

Resources

Bill's Blog Intrepid Fallen Heroes Fund Book Bill to Speak The Unstoppables Podcast Connect with Bill on LinkedIn

113 Always Forward - Bill Wooditch May 22, 2018

Show notes

Fear, Business, Success, Forward, Sales

Summary

We all have fears. Some are based on logic but others are more a part of our imagination. We'll look at that in our Thought of the Day. And in our interview segment, Bill Wooditch shows us why getting past our fears is the secret to always moving forward and to sales success. That and more on today's show.

Bob's Thought of the Day

We'll explore:

A powerful quote about worry from Mark Twain.
The key to dealing with fear.
An important characteristic of Bravery based on the teaching of Bob's Dad.

Interview with Bill Wooditch

You'll discover:

Bill's story of "crossing the Rubicon."
The importance of finding the source of your fear and moving forward.
The most powerful weapon you can use against fear.
Why you cannot enter Plan A with a Plan B in your pocket.
What to do when things start to get rough.
The connection between aptitude and environment.
The difference between fear and danger, and two big fears we have.
The value of asking the question, "What's really going on here?"
A powerful story of a tough prospect who became a lucrative customer and a true mentor.

Click to Tweet

When there is no other option, #risk is relative, it's all reward. @BillWooditch
Before you commit, know the price of that #commitment. @BillWooditch
We dread our mental anguish, yet we embrace the conditions that foster it. @BillWooditch

Interview Links

BillWooditch.com

Always Forward! Discover The 7 Secrets of Sales Success by Bill Wooditch

Connect with Bill on Facebook

Follow Bill on Twitter

Follow Bill on Instagram

Bill's YouTube channel

Resources

Chris's blog Connect with Chris on LinkedIn

112 Never Split the Difference - Chris Voss May 15, 2018

Show notes

Negotiation, Business, Relationships, Collaboration, FBI

Summary

Always be wary of accepting a frame that someone else has set for you. We'll look at that in our Thought of the Day. And in our interview segment, former FBI Lead International Kidnapping Negotiator, Chris Voss, joins us with immense wisdom on the topic of negotiating from his fantastic book. That and more on today's show.

Bob's Thought of the Day

We'll explore:

That setting the proper frame creates the context for a truly win/win outcome in which everyone involved benefits greatly.
How to avoid the trap of falling into someone else's negatively set frame.
Why you should not let yourself be framed into making a choice that does not serve you.

Interview with Chris Voss

You'll discover:

How a skilled, win-lose negotiator might try and compel an inexperienced negotiator to accept a less-than advantageous result through "splitting the difference."
The essence of negotiation and the significance of the words, "I want."
The very important distinction between "collaboration" and "cooperation."
What we naturally tend to "do wrong" when negotiating.
The major difference between academic negotiation and real-world hostage negotiation.
Why emotional intelligence is a key to success in both hostage negotiations and business.
The importance of the extremely powerful "calibrated questions."
How to use an "accusation audit in order to diffuse defensiveness."
The huge difference in results between "you're right" and "that's right."
What a black swan is, and why it's important to find it.

Click to Tweet

#Emotions and emotional intelligence {are} central to effective #negotiation, not things to overcome. @VossNegotiation
#Listening is the cheapest yet most effective concession we can make to {help the other person to feel understood}. @VossNegotiation #negotiation
#Emotions aren't the obstacles, they are the means. @VossNegotiation #negotiation

Interview Links

BlackSwanLTD.com Never Split The Difference: Negotiating As Though Your Life Depended On It by Chris Voss

Connect with Chris on Facebook

Follow Chris on Twitter

Follow Chris on Instagram Chris's YouTube channelResources