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    Business

    The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX

    Marketing technology, AI, and customer experience, explained by the people building it. Three times a week, Greg Kihlström interviews CMOs, product leaders, and martech executives from platform companies like Adobe, Braze, Qualtrics, Salesforce, and Optimizely, and brands like Marriott, Georgia-Pacific, Nestlé, and Zoom about what is actually working inside enterprise marketing organizations.

    Each episode runs 20–30 minutes: one guest, one specific problem, no filler. Recent conversations cover what changes when AI agents enter the discovery and purchase path, how to move past traditional A/B testing with reinforcement learning, closing the AI capability gap inside marketing teams, and where personalization stops paying off.

    Who it’s for: CMOs, VPs of marketing, martech and marketing operations leaders, and CX practitioners at enterprise brands and the platforms that serve them.

    Greg Kihlström is an AI transformation advisor to leading brands, a martech futurist, a keynote speaker, and the author of over 25 books on marketing technology, including the Agile Brand Guide series. He has hosted The Agile Brand since 2019 — 900+ episodes, and highly rated across all podcast platforms.

    New episodes drop at least three times a week. Follow the show so new episodes arrive automatically.


    Hosted on Acast. See acast.com/privacy for more information.

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    Copyright: ©2019-2025 The Agile Brand, LLC

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    Latest Episodes:
    #147: Creating Repeat Customers with Shep Hyken Jun 03, 2021
    Show notes

    Today we’re going to talk about a critical component of the customer experience: creating customer loyalty so you have satisfied customers, advocates for your brand, and, ultimately customers who COME BACK for more. To help me discuss this topic, I’d like to welcome Shep Hyken, Chief Amazement Officer, Customer Service Speaker, Customer Serv. & Customer Experience Expert, keynote speaker and best selling author. His new book I’ll Be Back, where he deals with these topics will be available soon.

    Hosted on Acast. See acast.com/privacy for more information.


    #146: Building a Customer-Centric Organization with Ilenia Vidili Jun 01, 2021
    Show notes

    Today we’re going to talk about building a customer-centric organization, and how to balance profits, technology, and culture while doing so. To help me discuss this topic, I’d like to welcome Ileniah Vidili, Customer Experience Advisory and Author of the book, Journey to Centricity.

    Hosted on Acast. See acast.com/privacy for more information.


    #145: Return on Creativity: The Return to the Office with Susan Soroko, Arlington Economic Development May 28, 2021
    Show notes

    Today we’re going to talk about returning to the office, and why place and placemaking will always be important to the workforce, even in the era of a hybrid workforce. To help me discuss this topic, I’d like to welcome Susan Soroko, Director, Creative Economy at Arlington County Economic Development.

    Hosted on Acast. See acast.com/privacy for more information.


    #144: Mergers, Acquisitions, and Company Culture with Klint Kendrick May 27, 2021
    Show notes

    Today we’re going to talk about mergers, acquisitions, and how to ensure a successful outcome when two or more company teams and cultures are merged. To help me discuss this topic, I’d like to welcome Klint Kendrick, Chair of the HR M&A Roundtable.

    Hosted on Acast. See acast.com/privacy for more information.


    #143: Startups and Company Culture with Nico Simko, Clair May 25, 2021
    Show notes

    Today we’re going to talk about building a great culture at a startup amidst a growing freelance economy, as well as some of the payment challenges that gig workers face? To help me discuss this topic, I’d like to welcome Nico Simko, Founder & CEO, Clair.

    Hosted on Acast. See acast.com/privacy for more information.


    #142: Return on Creativity: Educating the Future Workforce with Charlie Oliver, Tech 2025 May 21, 2021
    Show notes

    Today we’re going to talk about educating the workforce to adapt to and plan for the future of work. This includes upskilling and reskilling to outpace automation, introducing no code resources to the current workforce, and ensuring companies can adapt to the hybrid work environment..

    To help me discuss this topic, I’d like to welcome Charlie Oliver, Founder & CEO of Tech 2025 and Served Fresh Media.

    Hosted on Acast. See acast.com/privacy for more information.


    #141: Let's talk about Agile Marketing with Steve Moubray May 20, 2021
    Show notes

    Today we’re going to talk about how marketers can embrace agile principles to be more successful in their work. While agile has a number of applications, marketers are uniquely suited to benefit from it. We’re going to talk about the value of experimentation, having patience to measure results, and the power of continuous, incremental improvement. To help me discuss this topic, I’d like to welcome Steve Moubray.

    Hosted on Acast. See acast.com/privacy for more information.


    #140: Agility in Entrepreneurship with Jeff Wald, WorkMarket May 18, 2021
    Show notes

    Today we’re going to talk about agility in entrepreneurship, the changing freelance economy, and more. To help me discuss these topics, I’d like to welcome Jeff Wald, Co-Founder of WorkMarket, and an entrepreneur, author, and speaker.

    Hosted on Acast. See acast.com/privacy for more information.


    #139: Return on Creativity: Authentic Relationships and Tranformation with Michael Dumlao May 14, 2021
    Show notes

    Today we’re going to talk about the importance of authentic relationships with ourselves and others, and discovering and transforming ourselves as we learn and grow both personally and professionally. To help me discuss this topic, I’d like to welcome Michael Dumlao, Author, “The Wisdom of Guncles: Advice on Living Life from a Queer Perspective”, and Senior Brand and Diversity Advisor at Booz Allen Hamilton.

    Hosted on Acast. See acast.com/privacy for more information.


    #138: Staying True to Your Values in an Agile World with Susan Meier, Susan Meier Studios May 13, 2021
    Show notes

    Today we’re going to talk about how brands stay innovative in an agile world, while staying true to your values and mission. To help me discuss this topic, I’d like to welcome Susan Meier, Susan Meier Studios.

    Hosted on Acast. See acast.com/privacy for more information.


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