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    Business

    The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX

    Marketing technology, AI, and customer experience, explained by the people building it. Three times a week, Greg Kihlström interviews CMOs, product leaders, and martech executives from platform companies like Adobe, Braze, Qualtrics, Salesforce, and Optimizely, and brands like Marriott, Georgia-Pacific, Nestlé, and Zoom about what is actually working inside enterprise marketing organizations.

    Each episode runs 20–30 minutes: one guest, one specific problem, no filler. Recent conversations cover what changes when AI agents enter the discovery and purchase path, how to move past traditional A/B testing with reinforcement learning, closing the AI capability gap inside marketing teams, and where personalization stops paying off.

    Who it’s for: CMOs, VPs of marketing, martech and marketing operations leaders, and CX practitioners at enterprise brands and the platforms that serve them.

    Greg Kihlström is an AI transformation advisor to leading brands, a martech futurist, a keynote speaker, and the author of over 25 books on marketing technology, including the Agile Brand Guide series. He has hosted The Agile Brand since 2019 — 900+ episodes, and highly rated across all podcast platforms.

    New episodes drop at least three times a week. Follow the show so new episodes arrive automatically.


    Hosted on Acast. See acast.com/privacy for more information.

    Advertise

    Copyright: ©2019-2025 The Agile Brand, LLC

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    Latest Episodes:
    #167: Return to Work, Part 4: Different Approaches to the Return to the Office Aug 20, 2021
    Show notes

    Welcome to a special episode of the show brought to you in partnership with Arlington Economic Development, where we discuss issues related to the workforce, the role of place in the future of work, and the role of the creative sector in a larger business context. We call this Return on Creativity. Today we have an excerpt from our July 13 event: Return on Creativity: Return to Work, featuring a panel with Steve Blair, David Cornbooks, and Jesyka Simpson.

    Hosted on Acast. See acast.com/privacy for more information.


    #166: Agile M&A with Chris Von Bogdandy, Slalom Aug 17, 2021
    Show notes

    Today we’re going to talk about Agile M&A - applying iterative processes and systems in place in order better ensure the success of a merger or acquisition. To help me discuss this topic, I’d like to welcome Chris Von Bogdandy, Senior Director at Slalom.

    Hosted on Acast. See acast.com/privacy for more information.


    #165: Return to Work, Part 3: Will the Next 12 Months Be Like the Last? Aug 13, 2021
    Show notes

    Welcome to a special episode of the show brought to you in partnership with Arlington Economic Development, where we discuss issues related to the workforce, the role of place in the future of work, and the role of the creative sector in a larger business context. We call this Return on Creativity. Today we have an excerpt from our July 13 event: Return on Creativity: Return to Work, featuring a panel with Steve Cooper, Sue Keith, and Annissa Deshpande.

    Hosted on Acast. See acast.com/privacy for more information.


    #164: Stories and the Customer Experience with Gabrielle Dolan Aug 10, 2021
    Show notes

    Today we’re going to talk about the power of customer and employee stories to create great customer experiences. To help me discuss this topic, I’d like to welcome Gabrielle Dolan, Speaker, Founder Jargon Free Fridays, and author of the book Magnetic Stories.

    Hosted on Acast. See acast.com/privacy for more information.


    #163: Return to Work, Part 2: Doing "Return to the Office" Well Aug 06, 2021
    Show notes

    Welcome to a special episode of the show brought to you in partnership with Arlington Economic Development, where we discuss issues related to the workforce, the role of place in the future of work, and the role of the creative sector in a larger business context. We call this Return on Creativity. Today we have an excerpt from our July 13 event: Return on Creativity: Return to Work, featuring a panel with Dr. Reuben Varghese, Dr. Edie Goldberg, and Nicholas Gregorios.

    Hosted on Acast. See acast.com/privacy for more information.


    #162: Prioritizing Success with Marlo Higgins Aug 03, 2021
    Show notes

    Today we’re going to talk about time as currency. While data has been called the new most valuable resource, the world keeps creating more and more data and information. We haven’t yet found a way to make more time - which is why I believe it is the most valuable resource that exists. To help me discuss this topic, I’d like to welcome Marlo Higgins, Chief Inspirational Officer, and Coach, Author, Podcaster, and Entrepreneur.

    Hosted on Acast. See acast.com/privacy for more information.


    #161: Return to Work, Part 1: Succeeding with a Hybrid Workforce Jul 30, 2021
    Show notes

    Welcome to a special episode of the show brought to you in partnership with Arlington Economic Development, where we discuss issues related to the workforce, the role of place in the future of work, and the role of the creative sector in a larger business context. We call this Return on Creativity. Today we have an excerpt from our July 13 event: Return on Creativity: Return to Work, featuring a panel with Amy D. Thomas from Arlington Community Federal Credit Union, and Cecille Zywicki from Emile Learning.

    Hosted on Acast. See acast.com/privacy for more information.


    #160: CX, EX, and Digital Product Rollouts with Jonathon Hensley, EMERGE Jul 27, 2021
    Show notes

    Today we’re going to talk about the relationship between customer experience and employee experience, and how companies need to provide their teams with the right tools to make both successful, as well as to enable success in digital product rollouts. To help me discuss this topic, I’d like to welcome Jonathan Hensley, Author, Speaker, Co-Founder & CEO at EMERGE, and author of Alignment: Overcoming internal sabotage and digital product failure

    Hosted on Acast. See acast.com/privacy for more information.


    #159: Meaningful Digital Transformation & CX with Howard Tiersky, FROM Digital Transformation Agency Jul 23, 2021
    Show notes

    Today we’re going to talk about meaningful digital transformation. While “digital transformation” is currently a buzzword and many organizations talk about its importance in order to stay competitive both operationally, and in the battle to improve the customer experience, well-executed digital transformation is often easier said than done. To help me discuss this topic, I’d like to welcome an expert in this arena - Howard Tiersky, Wall Street Journal best-selling author of they book “Winning Digital Customers: The Antidote to Irrelevance” and CEO of FROM, The Digital Transformation Agency.

    Hosted on Acast. See acast.com/privacy for more information.


    #158: Transform Your Data with AI and ML, featuring Brandon Carroll, TEKsystems Jul 20, 2021
    Show notes

    I’m excited to introduce the final part of a special 3-part series about the importance of taking the right platform-based cloud approach so businesses can enable MLOps and realize the true value of AI and machine learning. This series is brought to you by TEKsystems, an industry leader in Full-Stack Technology Services, Talent Services and real-world application.

    To help me discuss this topic, I’d like to welcome the Executive Director of Transformation, DevOps & Cloud Services at TEKsystems, Brandon Carroll.

    Hosted on Acast. See acast.com/privacy for more information.


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