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    Business

    The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX

    Marketing technology, AI, and customer experience, explained by the people building it. Three times a week, Greg Kihlström interviews CMOs, product leaders, and martech executives from platform companies like Adobe, Braze, Qualtrics, Salesforce, and Optimizely, and brands like Marriott, Georgia-Pacific, Nestlé, and Zoom about what is actually working inside enterprise marketing organizations.

    Each episode runs 20–30 minutes: one guest, one specific problem, no filler. Recent conversations cover what changes when AI agents enter the discovery and purchase path, how to move past traditional A/B testing with reinforcement learning, closing the AI capability gap inside marketing teams, and where personalization stops paying off.

    Who it’s for: CMOs, VPs of marketing, martech and marketing operations leaders, and CX practitioners at enterprise brands and the platforms that serve them.

    Greg Kihlström is an AI transformation advisor to leading brands, a martech futurist, a keynote speaker, and the author of over 25 books on marketing technology, including the Agile Brand Guide series. He has hosted The Agile Brand since 2019 — 900+ episodes, and highly rated across all podcast platforms.

    New episodes drop at least three times a week. Follow the show so new episodes arrive automatically.


    Hosted on Acast. See acast.com/privacy for more information.

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    Copyright: ©2019-2025 The Agile Brand, LLC

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    Latest Episodes:
    #157: Agile Decision Making with Diane Magers, Experience Catalysts Jul 16, 2021
    Show notes

    Today we’re going to talk about how organizations can optimize their ability to make decisions, and some approaches that agile companies are using to do this. To help me discuss this topic, I’d like to welcome Diane Magers Founder and Chief Experience Officer at Experience Catalysts.

    Hosted on Acast. See acast.com/privacy for more information.


    #156: Transform Your Data with AI and ML, featuring Ramesh Vishwanathan, TEKsystems Jul 13, 2021
    Show notes

    I’m excited to introduce Part 2 of a special 3-part series about the importance of taking the right platform-based cloud approach so businesses can enable MLOps and realize the true value of AI and machine learning. This series is brought to you by TEKsystems, an industry leader in Full-Stack Technology Services, Talent Services and real-world application.

    To help me discuss this topic, I’d like to welcome Practice Consulting Director at TEKsystems, Ramesh Vishwanathan.

    Hosted on Acast. See acast.com/privacy for more information.


    #155: Leadership and Living Systems with Mark Morey Jul 09, 2021
    Show notes

    Today we’re going to talk about the critical role of leadership in company culture. To help me discuss this topic, I’d like to welcome Mark Morey, Founder, A Connected Leader. He works to transform outdated and struggling work environments into living systems of learning and growth.

    Hosted on Acast. See acast.com/privacy for more information.


    #154: Transform Your Data with AI and ML, featuring Jay Mozo, TEKsystems Jul 06, 2021
    Show notes

    I’m excited to introduce the first episode of a special 3-part series about the importance of taking the right platform-based cloud approach so businesses can enable MLOps and realize the true value of AI and machine learning. This series is brought to you by TEKsystems, an industry leader in Full-Stack Technology Services, Talent Services and real-world application.

    To help me discuss this topic, I’d like to welcome the Director of Transformation Services at TEKsystems, Jay Mozo.

    Hosted on Acast. See acast.com/privacy for more information.


    #153: Attracting & Retaining Employees in a Hybrid Work Environment Jul 02, 2021
    Show notes

    Today we’re going to talk about the return to the office and how companies can attract and retain the best employees in a hybrid work environment. To help me discuss this topic, I’d like to welcome Steve Blair, President, Lyceum Insurance Services.

    Hosted on Acast. See acast.com/privacy for more information.


    #152: Agile Customer Experience with Steve Pappas Jun 29, 2021
    Show notes

    Today we’re going to talk about adaptability and agility in Customer Experience, and how CX is a shared responsibility within an organization. To help me discuss this topic, I’d like to welcome Steve Pappas, Head of US & CMO at Panviva and Host of the Podcast at ScienceOfCX.com.

    Hosted on Acast. See acast.com/privacy for more information.


    #151: Office planning for the future of work with David Cornbrooks, Savills North America Jun 11, 2021
    Show notes

    Today we’re going to talk about the return to the office and how it is causing companies to need to be nimble and adaptive in their approach to planning their office needs for everything from the next several months to the next several years. To help me discuss this topic, I’d like to welcome David Cornbrooks, Senior Managing Director, Savills North America.

    Hosted on Acast. See acast.com/privacy for more information.


    #150: Meaningful Business Transformation with Andrew Deutsch, Fangled Technology Jun 10, 2021
    Show notes

    Today we’re going to talk about creating meaningful change in organizations. While most leaders say they want their company to be forward-thinking and stay ahead of the competition, when the rubber meets the road, there is often a reluctance to embrace the types of ideas and thinking that will actually make change happen.. To help me discuss this topic, I’d like to welcome Andrew Deutsch, CEO, Fangled Technology.

    Hosted on Acast. See acast.com/privacy for more information.


    #149: Retaining our humanity in a remote work world with John Friedman Jun 08, 2021
    Show notes

    Today we’re going to talk about some of the things that a shift to remote work has changed that may have gotten less notice than some more obvious things like Zoom meeting fails, companies’ lack of remote work policies, and other things that were first to be addressed. There are very real, very human moments that are missed when we don’t have face to face interaction, and while some things like this may be harder to quantify, they are no less important when we strive to create great employee experiences. To help me discuss this topic, I’d like to welcome a returning guest: John Friedman, author of “Managing Sustainability: First Steps to First Class” and Sustainability Manager, WGL.

    Hosted on Acast. See acast.com/privacy for more information.


    #148: AR, VR, and the Future of Work with Cathy Hackl, Futures Intelligence Group Jun 04, 2021
    Show notes

    Today we’re going to talk about the Future, and more specifically how augmented and virtual reality will play a role in our futures. To help me discuss this topic, I’d like to welcome Cathy Hackl, Author, Futurist and Chief Metaverse Officer at Futures Intelligence Group.

    Hosted on Acast. See acast.com/privacy for more information.


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