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    Business

    The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX

    Marketing technology, AI, and customer experience, explained by the people building it. Three times a week, Greg Kihlström interviews CMOs, product leaders, and martech executives from platform companies like Adobe, Braze, Qualtrics, Salesforce, and Optimizely, and brands like Marriott, Georgia-Pacific, Nestlé, and Zoom about what is actually working inside enterprise marketing organizations.

    Each episode runs 20–30 minutes: one guest, one specific problem, no filler. Recent conversations cover what changes when AI agents enter the discovery and purchase path, how to move past traditional A/B testing with reinforcement learning, closing the AI capability gap inside marketing teams, and where personalization stops paying off.

    Who it’s for: CMOs, VPs of marketing, martech and marketing operations leaders, and CX practitioners at enterprise brands and the platforms that serve them.

    Greg Kihlström is an AI transformation advisor to leading brands, a martech futurist, a keynote speaker, and the author of over 25 books on marketing technology, including the Agile Brand Guide series. He has hosted The Agile Brand since 2019 — 900+ episodes, and highly rated across all podcast platforms.

    New episodes drop at least three times a week. Follow the show so new episodes arrive automatically.


    Hosted on Acast. See acast.com/privacy for more information.

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    Copyright: ©2019-2025 The Agile Brand, LLC

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    Latest Episodes:
    #237: The Power of Decision Intelligence, Part 1, with Devang Pandya of TEKsystems Apr 22, 2022
    Show notes

    I’m excited to introduce a special series about the power of decision intelligence. This series is brought to you by TEKsystems, an industry leader in Full-Stack Technology Services, Talent Services and real-world application. To help me discuss this topic, I’d like to welcome TEKsystems’ senior practice director, Devang Pandya.

    Hosted on Acast. See acast.com/privacy for more information.


    #236: How People and Processes Relate to Technology with Sara Taheri, Prudential Financial Apr 19, 2022
    Show notes

    Organizational change of any kind requires a mix of people, processes, and technology. While the technology component is an important aspect of this mix, it is often people and processes that have the most opportunity to allow an initiative to succeed… or fail. Today we’re going to talk about the importance of ensuring you are approaching the “people and processes” component of your change initiative in the right way.

    To help me discuss this topic, I’d like to welcome Sara Taheri, Chief Platform Owner for the Contact Center Transformation & Robotics at Prudential Financial.

    Hosted on Acast. See acast.com/privacy for more information.


    #235: Strengthening Your Business, Customers First with Paulette Chafe, Zendesk Apr 15, 2022
    Show notes

    After nearly two years of continual adaptation and transformation, companies and their leadership need to start looking to the future in order to meet rising consumer expectations for service and overall experience. Today we’re going to talk about how leaders need to look to their customers in order to find ways to strengthen their business. Zendesk recently released its CX Trends 2022 report, which discusses key ways to improve your bottom line by putting customers first. To help me discuss this topic and the Zendesk CX Trends 2022 report, I’d like to welcome Paulette Chafe, Head of Consumer Insights & Research at Zendesk.

    Hosted on Acast. See acast.com/privacy for more information.


    #234: Building Places for the Future of Work with Marian Marquez, Arlington Economic Development Apr 12, 2022
    Show notes

    While hybrid and remote work are here to stay in many roles across most industries, there is an even greater need for the creation of spaces that can incorporate what the workforce needs to both live and work. Today we’re going to talk about what it takes to build a place for the future of work. To help me discuss this topic, I’d like to welcome Marian Marquez, Director, Business Investment Group at Arlington Economic Development. First, why don’t you tell me a little about what you do at Arlington Economic Development?

    Hosted on Acast. See acast.com/privacy for more information.


    #233: Voice of the Customer and Product Roadmaps with Matt Young, User Voice Apr 08, 2022
    Show notes

    Today we’re going to talk about the role of the voice of the customer in driving product roadmaps. To help me discuss this topic, I’d like to welcome Matt Young, CEO of User Voice.

    Hosted on Acast. See acast.com/privacy for more information.


    #232: Predictive Brand Intelligence with Grant McDougall, Co-Founder & CEO, BlueOcean Apr 05, 2022
    Show notes

    Today we’re going to talk about using AI and Machine learning to achieve predictive brand intelligence, and what this means for marketers in a shift to a world of first-party data strategies. To help me discuss this topic, I’d like to welcome Grant McDougall, Co-Founder & CEO of BlueOcean.

    Hosted on Acast. See acast.com/privacy for more information.


    #231: Success Outside Your Comfort Zone with David Wood, Focus.ceo Apr 01, 2022
    Show notes

    Today we’re going to talk about the value of experimentation and getting outside of your comfort zone, and how this can lead to results both personally and professionally. To help me discuss this topic, I’d like to welcome David Wood, High-Performance Coach and Founder of Focus.ceo

    Hosted on Acast. See acast.com/privacy for more information.


    #230: Experience Level Agreements with Weston Morris, Unisys Mar 29, 2022
    Show notes

    Today we’re going to talk about XLAs - experience level agreements, and how they have an opportunity to transform how IT products and services are delivered and measured. To help me discuss this topic, I’d like to welcome Weston Morris, Director of Global Strategy - Digital Workplace Services, Unisys .

    Hosted on Acast. See acast.com/privacy for more information.


    #229: Business Growth Through Customer Insights with Darshan Metha, iResearch.com Mar 25, 2022
    Show notes

    Today we’re going to talk about the value of customer insights to business growth and how organizations can more easily understand their key audiences. To help me discuss this topic, I’d like to welcome Darshan Mehta, Founder of iResearch.com and ConnectQik.com, and author of the book, “Getting to Aha! Today’s Insights Are Tomorrow’s Facts”.

    Hosted on Acast. See acast.com/privacy for more information.


    #228: Meaningful Two-Way Customer Relationships, with Matt Gillin, CEO of Relay Network Mar 22, 2022
    Show notes

    Today we’re going to talk about the current state of customer engagement, and what organizations can do to improve customer relationships by nurturing meaningful two-way relationships. To help me discuss this topic, I’d like to welcome Matt Gillin, CEO of customer engagement platform Relay Network.

    Hosted on Acast. See acast.com/privacy for more information.


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