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    Business

    The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX

    Marketing technology, AI, and customer experience, explained by the people building it. Three times a week, Greg Kihlström interviews CMOs, product leaders, and martech executives from platform companies like Adobe, Braze, Qualtrics, Salesforce, and Optimizely, and brands like Marriott, Georgia-Pacific, Nestlé, and Zoom about what is actually working inside enterprise marketing organizations.

    Each episode runs 20–30 minutes: one guest, one specific problem, no filler. Recent conversations cover what changes when AI agents enter the discovery and purchase path, how to move past traditional A/B testing with reinforcement learning, closing the AI capability gap inside marketing teams, and where personalization stops paying off.

    Who it’s for: CMOs, VPs of marketing, martech and marketing operations leaders, and CX practitioners at enterprise brands and the platforms that serve them.

    Greg Kihlström is an AI transformation advisor to leading brands, a martech futurist, a keynote speaker, and the author of over 25 books on marketing technology, including the Agile Brand Guide series. He has hosted The Agile Brand since 2019 — 900+ episodes, and highly rated across all podcast platforms.

    New episodes drop at least three times a week. Follow the show so new episodes arrive automatically.


    Hosted on Acast. See acast.com/privacy for more information.

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    Copyright: ©2019-2025 The Agile Brand, LLC

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    Latest Episodes:
    #257: Making Better Marketing Decisions with Brand Tracking, with Angeley Mullins, CMO, Latana Jul 01, 2022
    Show notes

    Today we’re going to talk about the importance of brand tracking in order to make better marketing decisions. To help me discuss this topic, I’d like to welcome Angeley Mullins, CMO & CGO at Latana.

    Hosted on Acast. See acast.com/privacy for more information.


    #256: Automation's Role in Customer-Centric Retail Operations with Doug LaBahn, CMO at Cin7 Jun 28, 2022
    Show notes

    Today we’re going to talk about automation, and how it is helping retailers stay customer-focused amidst a variety of challenges including supply chain disruptions and more.. To help me discuss this topic, I’d like to welcome Doug LaBahn, CMO at Cin7.

    Hosted on Acast. See acast.com/privacy for more information.


    #255: Creating an unbeatable B2B brand with Drew Neisser, Renegade Jun 24, 2022
    Show notes

    Today we’re going to talk about creating an unbeatable B2B brand that is able to adapt and grow in an increasingly competitive marketplace. To help me discuss this topic, I’d like to welcome Drew Neisser, founder of Renegade and CMO Huddles and author of The CMO’s Periodic Table, and Renegade Marketing: 12 Steps to Build Unbeatable B2B Brands.

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    Hosted on Acast. See acast.com/privacy for more information.


    #245: Hyper-personalized customer communications with Eric Frankel, AdGreetz Jun 21, 2022
    Show notes

    Today we’re going to talk about hyper-personalized communications and why it is so important to tailor the customer experience you provide. To help me discuss this topic, I’d like to welcome Eric Frankel, CEO and Co-Founder of AdGreetz.

    Hosted on Acast. See acast.com/privacy for more information.


    #253: The Future of Nonprofits with Sindy Yeh and Steve Blair Jun 17, 2022
    Show notes

    Today on a special Return on Creativity episode, we’re going to talk about the future of nonprofits and what it will take to create and grow the nonprofit of the future, as well as some of the current challenges facing these organizations. To help me discuss this topic, I’m going to be welcoming two guests to the show - Sindy Yeh, Senior Business Ambassador at Arlington Economic Development, and Steve Blair, President of LIS - Lyceum Insurance Services.

    Hosted on Acast. See acast.com/privacy for more information.


    #252: Automation in the workforce with Aaron Kwittken, PRophet Jun 14, 2022
    Show notes

    Today we’re going to talk about the use of automation and machine learning in the workforce, and how it can be used as a force multiplier for organizations to be more agile and increase the quality of their work. To help me discuss this topic, I’d like to welcome Aaron Kwittken, Founder & CEO of PRophet.

    Hosted on Acast. See acast.com/privacy for more information.


    #251: Creating a Consistently Great Customer Experience, with Wendy Pravda, Medallia Jun 10, 2022
    Show notes

    Today we’re going to talk about how to ensure your organization takes a structured approach to providing a consistently great customer experience through CX governance. To help me discuss this topic, I’d like to welcome Wendy Pravda, Principal Customer Experience Advisor at Medallia.

    Hosted on Acast. See acast.com/privacy for more information.


    #250: The Future of ESG with Chuck Amman, Semtech Jun 07, 2022
    Show notes

    Today we’re going to talk about the importance of ESG, or Environmental, Social and Governance initiatives as a part of corporate citizenship. To help me discuss this topic, I’d like to welcome Chuck Ammann, EVP, Chief Legal Officer and Chief ESG Officer at Semtech.

    Hosted on Acast. See acast.com/privacy for more information.


    #249: Differentiation in a Crowded Marketplace with Matthew Stibbe, CEO Articulate Marketing Jun 03, 2022
    Show notes

    Today we’re going to talk about differentiation in crowded marketplaces. To help me discuss this topic, I’d like to welcome Matthew Stibbe, CEO of Articulate Marketing, entrepreneur, pilot, wine enthusiast, and more!

    Hosted on Acast. See acast.com/privacy for more information.


    #248: The Visionary / Manager Binary with Darby Vannier, author of The Indispensable Leader May 31, 2022
    Show notes

    Today we’re going to talk about successful leadership and breaking out of the visionary/manager binary To help me discuss this topic, I’d like to welcome Darby Vannier, Director of Operations & Technology and author of The Indispensable Leader.

    Hosted on Acast. See acast.com/privacy for more information.


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