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    Business

    The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX

    Marketing technology, AI, and customer experience, explained by the people building it. Three times a week, Greg Kihlström interviews CMOs, product leaders, and martech executives from platform companies like Adobe, Braze, Qualtrics, Salesforce, and Optimizely, and brands like Marriott, Georgia-Pacific, Nestlé, and Zoom about what is actually working inside enterprise marketing organizations.

    Each episode runs 20–30 minutes: one guest, one specific problem, no filler. Recent conversations cover what changes when AI agents enter the discovery and purchase path, how to move past traditional A/B testing with reinforcement learning, closing the AI capability gap inside marketing teams, and where personalization stops paying off.

    Who it’s for: CMOs, VPs of marketing, martech and marketing operations leaders, and CX practitioners at enterprise brands and the platforms that serve them.

    Greg Kihlström is an AI transformation advisor to leading brands, a martech futurist, a keynote speaker, and the author of over 25 books on marketing technology, including the Agile Brand Guide series. He has hosted The Agile Brand since 2019 — 900+ episodes, and highly rated across all podcast platforms.

    New episodes drop at least three times a week. Follow the show so new episodes arrive automatically.


    Hosted on Acast. See acast.com/privacy for more information.

    Advertise

    Copyright: ©2019-2025 The Agile Brand, LLC

    • Apple Podcasts
    • Google Play
    • Spotify

    Latest Episodes:
    #277: How internal change agents drive successful digital transformation, with Adam Chen CMO of The Amenity Collective Sep 09, 2022
    Show notes

    Today we’re going to talk about the role of change agents in digital transformation. To help me discuss this topic, I’d like to welcome Adam Chen, Chief Marketing Officer at Amenity Collective.

    RESOURCES

    The Agile Brand podcast website:

    https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here:

    https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here:

    https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A:

    https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here:

    https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #276: Using AI to Improve the Customer Experience, with Deon Nicholas, CEO and Co-Founder of Forethought Sep 06, 2022
    Show notes

    Today we’re going to talk about using Artificial Intelligence to improve the Customer Experience. To help me discuss this topic, I’d like to welcome Deon Nicholas, Co-Founder and CEO, Forethought, and who previously built products and infrastructure at Facebook, Palantir, Dropbox.

    RESOURCES

    The Agile Brand podcast website:

    https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here:

    https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here:

    https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A:

    https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here:

    https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #275: Creating a Winning Product Roadmap to Improve a Company's Innovation Success Rate with Tony Ulwick Sep 02, 2022
    Show notes

    Today we’re going to talk about creating a winning product roadmap to improve a company’s innovation success rate. To help me discuss this topic, I’d like to welcome Tony Ulwick, Founder and CEO of Strategyn.

    RESOURCES

    The Agile Brand podcast website:

    https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here:

    https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here:

    https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A:

    https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here:

    https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #274: Digital Transformation in the Enterprise, Part 2 with Kunal Patil, TEKsystems Aug 30, 2022
    Show notes

    I’m excited to introduce part 2 of a special series about the efforts, seemingly every company is on, to modernize their business through digital transformation. This series is brought to you by TEKsystems, an industry leader in Full-Stack Technology Services, Talent Services and real-world application.

    RESOURCES

    The Agile Brand podcast website:

    https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here:

    https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here:

    https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A:

    https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here:

    https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #273: Digital Transformation in the Enterprise, Part 1 with Kunal Patil, TEKsystems Aug 26, 2022
    Show notes

    I’m excited to introduce part 1 of a special series about the efforts, seemingly every company is on, to modernize their business through digital transformation. This series is brought to you by TEKsystems, an industry leader in Full-Stack Technology Services, Talent Services and real-world application.

    RESOURCES

    The Agile Brand podcast website:

    https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here:

    https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here:

    https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A:

    https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here:

    https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #272: Forever Unified: Customer and Employee Experience, with David Ostberg, Medallia Aug 23, 2022
    Show notes

    Today we’re going to talk about Customer Experience and Employee Experience and how these are forever unified. For the show today, to help me discuss this topic, I’d like to welcome David Ostberg, Solutions Principal, Employee Experience at Medallia.

    RESOURCES

    The Agile Brand podcast website:

    https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here:

    https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here:

    https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A:

    https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here:

    https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #271: Driving Change to Have More Successful CX Programs with Judy Bloch, Medallia Aug 19, 2022
    Show notes

    The practice of Customer Experience is continually evolving, and practitioners need to adapt to these changes, incorporating new methods into existing programs while retaining valuable information over time. Today we’re going to talk about Customer Experience measurement, and the value of utilizing both new and existing measurements to better understand your customers. To help me discuss this topic, I’d like to welcome Judy Bloch, Principal CX Advisor, Medallia.

    RESOURCES

    The Agile Brand podcast website:

    https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here:

    https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here:

    https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A:

    https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here:

    https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #270: Setting Expectations Early for Better Customer Experience with Craig Colby, OneStream Software Aug 16, 2022
    Show notes

    Today we’re going to talk about setting boundaries and expectations during the sales cycle to prevent poor performance or disappoint down the line. To help me discuss this topic, I’d like to welcome Craig Colby, President of OneStream Software.

    RESOURCES

    The Agile Brand podcast website:

    https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here:

    https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here:

    https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A:

    https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here:

    https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #269: When Customer Data Benefits Customers, Employees, and the Business, with Barry Padgett, CEO of Amperity Aug 12, 2022
    Show notes

    Today we’re going to talk about making the most of your customer data to benefit both your customers, your employees, and business outcomes. Brands know customer data is one of their most valuable assets, but many continue to struggle to put it to good use. In fact, more than 50% of decision-makers at enterprise companies believe they’ll lose revenue due to their customer data challenges.

    To help me discuss this topic, I’d thrilled to welcome Barry Padgett, CEO of Amperity, a leading enterprise customer data platform.

    Hosted on Acast. See acast.com/privacy for more information.


    #268: Building a Strong Remote Work Culture with Tim Brackney, COO, RGP Aug 09, 2022
    Show notes

    Today we’re going to talk about building a strong culture that thrives in a remote work environment. To help me discuss this topic, I’d like to welcome Tim Brackney, President and COO of RGP, a global consulting firm that helps Fortune 1000 companies fill skills gaps through its workforce of 5,000 professionals.

    Hosted on Acast. See acast.com/privacy for more information.


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