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    Business

    The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX

    Marketing technology, AI, and customer experience, explained by the people building it. Three times a week, Greg Kihlström interviews CMOs, product leaders, and martech executives from platform companies like Adobe, Braze, Qualtrics, Salesforce, and Optimizely, and brands like Marriott, Georgia-Pacific, Nestlé, and Zoom about what is actually working inside enterprise marketing organizations.

    Each episode runs 20–30 minutes: one guest, one specific problem, no filler. Recent conversations cover what changes when AI agents enter the discovery and purchase path, how to move past traditional A/B testing with reinforcement learning, closing the AI capability gap inside marketing teams, and where personalization stops paying off.

    Who it’s for: CMOs, VPs of marketing, martech and marketing operations leaders, and CX practitioners at enterprise brands and the platforms that serve them.

    Greg Kihlström is an AI transformation advisor to leading brands, a martech futurist, a keynote speaker, and the author of over 25 books on marketing technology, including the Agile Brand Guide series. He has hosted The Agile Brand since 2019 — 900+ episodes, and highly rated across all podcast platforms.

    New episodes drop at least three times a week. Follow the show so new episodes arrive automatically.


    Hosted on Acast. See acast.com/privacy for more information.

    Advertise

    Copyright: ©2019-2025 The Agile Brand, LLC

    • Apple Podcasts
    • Google Play
    • Spotify

    Latest Episodes:
    #298: Harnessing the Power of Data to Improve the Customer Experience with Kaz Ohta, CEO of Treasure Data Nov 22, 2022
    Show notes

    Today we’re going to talk about Harnessing the Power of Data to Improve the Customer Experience.

    To help me discuss this topic, I’d like to welcome Kaz Ohta, CEO and Co-Founder at Treasure Data, one of the leading customer data platforms.

    RESOURCES

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #297: Analytics and team performance with Steve Leeds, VP Business Analytics, Ironwood Pharmaceuticals Nov 18, 2022
    Show notes

    Today we’re going to talk about the power of using analytics to improve your company and team performance. To help me discuss this topic, I’d like to welcome Steve Leeds, Vice President of business analytics for Ironwood Pharmaceuticals and author of The Analytic Detective.

    RESOURCES

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #296: Customer Success for Brand Success with Scott Salkin of Gainsight Nov 15, 2022
    Show notes

    According to Gainsight’s 2022 Customer Success Index, companies that reported the highest net revenue retention rates (NRR) also reported investing 10% of their revenue in their customer success and customer success operations (or CS Ops) teams - which translates to the fact that investing in customer success increases both revenue and overall value of the business.

    Today we’re going to talk about Customer Success Operations and the role it plays in the current success and future growth of companies.

    To help me discuss this topic, I’d like to welcome Scott Salkin, SVP and GM, Gainsight Essentials at Gainsight.

    RESOURCES

    Learn more about Basecamp, including a free trial here: https://www.basecamp.com/agile

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here:

    https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A:

    https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here:

    https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #295: Engaging virtual meetings and events with Sam Kolbert-Hyle, Brandlive Nov 11, 2022
    Show notes

    Over the last couple of years, we’ve all been in a virtual meeting and probably felt a bit lost or disengaged from the conversation. But why do virtual meetings, webinars, and conferences have to be so… boring?

    Today we’re going to talk about virtual meeting fatigue and how to create more engaging experience for employees and other audiences while staying virtual.

    To help me discuss this topic, I’d like to welcome Sam Kolbert-Hyle, CEO of Brandlive.

    RESOURCES

    Learn more about Basecamp, including a free trial here: https://www.basecamp.com/agile

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here:

    https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A:

    https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here:

    https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #294: Creating a great post-purchase customer experience with Irina Poddubnaia, Trackmage Nov 08, 2022
    Show notes

    Today we’re going to talk about creating a great post-purchase Customer Experience.

    To help me discuss this topic, I’d like to welcome Irina Poddubnaia, Founder of TrackMage.

    RESOURCES

    Learn more about Basecamp, including a free trial here: https://www.basecamp.com/agile

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here:

    https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A:

    https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here:

    https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #293: I have my customer journey map... now what? with Carlos Manalo and Stratton Cherouny, Office of Experience Nov 04, 2022
    Show notes

    The process of creating a customer journey map can provide insights into your customers, as well as the internal teams, processes, and platforms that serve them, but it requires an understanding of how to effectively use the journey map well in order to take it from a fancy graphic into something truly beneficial to the organization.

    Today we’re going to talk about how to make your customer journey maps valuable and create real-world value from them.

    To help me discuss this topic, I’d like to welcome Carlos Manalo and Stratton Cherouny, Co-Founders of Office of Experience.

    RESOURCES

    The Agile Brand podcast website:

    https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here:

    https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here:

    https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A:

    https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here:

    https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #292: Exploring the Future of Podcasting with Josh Nielsen, Founder & CEO of Zencastr Nov 01, 2022
    Show notes

    While podcasting really began in the early 2000s, it has grown dramatically over the last several years. According to some recent statistics, 62% of the U.S. population Ages 12+ have listened to a podcast, with over one third (roughly 104 million people) listening regularly. And that is just in the United States!

    Podcasts come in many shapes and sizes and can be an incredibly effective marketing platform for brands, influencers, and others. Today we’re going to talk about the future of podcasting with someone who has been at the center of this movement since he founded his company in 2015.

    To help me discuss this topic, I’d like to welcome Josh Nielsen, Founder & CEO at Zencastr.

    RESOURCES

    The Agile Brand podcast website:

    https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here:

    https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here:

    https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A:

    https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here:

    https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #291: Leading Agile Brands in a State of Continual Change, with Nancie McDonnell Ruder, Noetic Consultants Oct 28, 2022
    Show notes

    Today we’re going to talk about how agile brands are able to more successfully reach and adapt to customers in a continual state of change.

    To help me discuss this topic, I’d like to welcome Nancie McDonnell Ruder, Founder and CEO of Noetic Consultants and author of How Senior Marketers Scale the Heights, now in its 2nd edition.

    RESOURCES

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #289: 3D in Retail and Beyond, with Beck Besecker, CEO of 3D Cloud by Marxent Oct 21, 2022
    Show notes

    Today we’re going to talk about the use of 3D in retail and beyond.

    To help me discuss this topic, I’d like to welcome Beck Besecker, Co-Founder and CEO of 3D Cloud by Marxent.

    RESOURCES

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #288: Evaluating Digital Partners with Scott Liewehr, CEO of Digital Clarity Group Oct 18, 2022
    Show notes

    Today we’re going to talk about how brands should evaluate and assess digital partners to help them accomplish their strategic, marketing, and technology goals.

    To help me discuss this topic, I’d like to welcome Scott Liewehr, CEO of Digital Clarity Group.

    RESOURCES

    The Agile Brand podcast website:

    https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here:

    https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A:

    https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here:

    https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


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