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    Business

    The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX

    Marketing technology, AI, and customer experience, explained by the people building it. Three times a week, Greg Kihlström interviews CMOs, product leaders, and martech executives from platform companies like Adobe, Braze, Qualtrics, Salesforce, and Optimizely, and brands like Marriott, Georgia-Pacific, Nestlé, and Zoom about what is actually working inside enterprise marketing organizations.

    Each episode runs 20–30 minutes: one guest, one specific problem, no filler. Recent conversations cover what changes when AI agents enter the discovery and purchase path, how to move past traditional A/B testing with reinforcement learning, closing the AI capability gap inside marketing teams, and where personalization stops paying off.

    Who it’s for: CMOs, VPs of marketing, martech and marketing operations leaders, and CX practitioners at enterprise brands and the platforms that serve them.

    Greg Kihlström is an AI transformation advisor to leading brands, a martech futurist, a keynote speaker, and the author of over 25 books on marketing technology, including the Agile Brand Guide series. He has hosted The Agile Brand since 2019 — 900+ episodes, and highly rated across all podcast platforms.

    New episodes drop at least three times a week. Follow the show so new episodes arrive automatically.


    Hosted on Acast. See acast.com/privacy for more information.

    Advertise

    Copyright: ©2019-2025 The Agile Brand, LLC

    • Apple Podcasts
    • Google Play
    • Spotify

    Latest Episodes:
    #287: CDPs and the Organization of the Future with Heidi Bullock, CMO at Tealium Oct 14, 2022
    Show notes

    Today we’re going to talk about the role of customer data and CDPs in the organization of the future.

    Tealium, which offers a leading Customer Data Platform and serves over 1,000 businesses around the world, recently released a report entitled “The Organization of the Future,” in which this relationship between customer data and delivery on the promise of true 1:1 personalized marketing in a customer-centric, data privacy-focused world.

    To help me discuss this topic, I’d like to welcome Heidi Bullock, Chief Marketing Officer at Tealium.

    RESOURCES

    Tealium’s “The Organization of the Future” report: https://tealium.com/resource/whitepaper/organization-of-the-future-2022/

    The Agile Brand podcast website:

    https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here:

    https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here:

    https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A:

    https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here:

    https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #286: Real customer engagement with tangible results, with Mark Smith, CSG Oct 11, 2022
    Show notes

    Brands have never had so much choice in the way that they reach their customers, but at the same time, this means that customers are flooded with branded messages on email, text, voice, mobile push notifications, and more. And more is not necessarily better.

    Today we’re going to talk about breaking through the notification noise to drive real customer engagement with tangible results.

    To help me discuss this topic, I’d like to welcome Mark Smith, Vice President, Digital Engagement Solutions at CSG, and former President of Kitewheel.

    RESOURCES

    Learn more about Basecamp, including a free trial here: https://www.basecamp.com/agile

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #285: CX Innovation Without Boundaries, with Justin Anovick, Optimizely Oct 07, 2022
    Show notes

    Today’s customer is on multiple devices and channels and wants a seamless experience as they interact with brands whenever, wherever, and however they want. This can provide challenges for even the most customer-centric brands, which require solutions that allow the planning, creation, delivery, management, and testing of campaigns and content across multiple channels that deliver a great customer experience.

    Today we’re going to talk about Customer Experience without boundaries. I am here at Optimizely’s Opticon 2022 Conference in San Diego, and would like to welcome Justin Anovick, Chief Product Officer at Optimizely, a leading digital experience platform used by top brands that want to manage and deliver better digital experiences for their customers.

    RESOURCES:

    Optimizely website: https://www.optimizely.com

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #284: Using data to increase customer engagement, with James Manderson, Braze Oct 04, 2022
    Show notes

    Today we’re going to talk about using data to increase customer engagement.

    To help me discuss this topic, I’d like to welcome James Manderson, SVP Customer Success at Braze.

    RESOURCES

    Learn more about Basecamp, including a free trial here: https://www.basecamp.com/agile

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #283: Next Best Action Approaches for Marketing with Shoel Perelman, Pega Sep 30, 2022
    Show notes

    Today we’re going to talk about the power of always-on omnichannel marketing and how AI and next best action approaches can work together to create a better customer experience.

    To help me discuss this topic, I’d like to welcome Shoel Perelman, VP Product, 1:1 Customer Engagement, Decisioning and AI, Pega.

    RESOURCES

    Learn more about Basecamp, including a free trial here: https://www.basecamp.com/agile

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #282: Transforming industries while benefiting customers with Demetrius Gray, Captain Sep 27, 2022
    Show notes

    Today we’re going to talk about fintech can provide transformation in established industries that benefits customers, companies, and others.

    To help me discuss this topic, I’d like to welcome Demetrius Gray, Founder and CEO of Captain.

    RESOURCES

    Learn more about Basecamp, including a free trial here: https://www.basecamp.com/agile

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #281: Improving the Retail Employee Experience with Melissa Wong, Zipline Sep 23, 2022
    Show notes

    Today we’re going to talk about improving the retail employee experience.

    To help me discuss this topic, I’d like to welcome Melissa Wong, CEO & Co-Founder at Retail Zipline.

    RESOURCES

    Learn more about Basecamp, including a free trial here: https://www.basecamp.com/agile

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast Sign up for The

    Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #280: Leading Professional Services Firms to Success, with Sean Campbell, Cascade Insights Sep 20, 2022
    Show notes

    Today we’re going to talk about success with professional services firms, from leadership, to sales and marketing, to client relationships. To help me discuss this topic, I’d like to welcome Sean Campbell, Founder & CEO of Cascade Insights.

    RESOURCES

    Learn more about Basecamp, including a free trial here: https://www.basecamp.com/agile

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #279: Employee Engagement in a Hybrid World of Work with Alexander Embiricos of Remotion Sep 16, 2022
    Show notes

    Today we’re going to talk about employee engagement in a remote and hybrid world of work.. To help me discuss this topic, I’d like to welcome Alexander Embiricos, CEO and Co-founder of Remotion.

    RESOURCES

    To get your free Basecamp trial, go here: https://www.basecamp.com/agile

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


    #278: Executive Leadership Branding with Bonnie Habyan, X-Caliber Capital Sep 13, 2022
    Show notes

    Today we’re going to talk about the importance of executive leadership in branding and marketing of successful companies. To help me discuss this topic, I’d like to welcome Bonnie Habyan, CMO at X-Caliber Capital, and author of The World According to Bess which was just released.

    RESOURCES

    The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

    Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

    Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

    For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com

    The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow

    Hosted on Acast. See acast.com/privacy for more information.


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