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    Business

    The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX

    Marketing technology, AI, and customer experience, explained by the people building it. Three times a week, Greg Kihlström interviews CMOs, product leaders, and martech executives from platform companies like Adobe, Braze, Qualtrics, Salesforce, and Optimizely, and brands like Marriott, Georgia-Pacific, Nestlé, and Zoom about what is actually working inside enterprise marketing organizations.

    Each episode runs 20–30 minutes: one guest, one specific problem, no filler. Recent conversations cover what changes when AI agents enter the discovery and purchase path, how to move past traditional A/B testing with reinforcement learning, closing the AI capability gap inside marketing teams, and where personalization stops paying off.

    Who it’s for: CMOs, VPs of marketing, martech and marketing operations leaders, and CX practitioners at enterprise brands and the platforms that serve them.

    Greg Kihlström is an AI transformation advisor to leading brands, a martech futurist, a keynote speaker, and the author of over 25 books on marketing technology, including the Agile Brand Guide series. He has hosted The Agile Brand since 2019 — 900+ episodes, and highly rated across all podcast platforms.

    New episodes drop at least three times a week. Follow the show so new episodes arrive automatically.


    Hosted on Acast. See acast.com/privacy for more information.

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    Copyright: ©2019-2025 The Agile Brand, LLC

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    Latest Episodes:
    #217: Continuous Growth and Career Success with Gina Tokar, Panasonic Feb 11, 2022
    Show notes

    Today we’re going to talk about how to utilize a continuous growth mindset in order to achieve career success. To help me discuss this topic, I’d like to welcome Gina Tokar, Vice President, Business Operations, Panasonic Systems Solution Company of North America,

    Hosted on Acast. See acast.com/privacy for more information.


    #216: Operationalizing Great Patient Experience with Lorie Dolo Feb 08, 2022
    Show notes

    Today we’re going to talk about operationalizing great patient experience, and how to prioritize this while continuing to deliver great services. To help me discuss this topic, I’d like to welcome Lorie Dolo, Patient Experience Designer and Health Care Operations Expert

    Hosted on Acast. See acast.com/privacy for more information.


    #215: Growing and Marketing a Local Business with Chris Pistorius, KickStart Dental Marketing Feb 04, 2022
    Show notes

    Learn more about your ad choices. Visit

    Hosted on Acast. See acast.com/privacy for more information.


    #214: Agility in Measurement Systems with Desirree Madison-Biggs, Teresa Monroe Feb 01, 2022
    Show notes

    Today we’re going to talk about agility in our systems of measurement, and how we approach meaningful change in customer experience in an organization. To help me discuss this topic, I’d like to welcome Desirree Madison-Biggs, Head of US Advisory Services at Teresa Monroe.

    Hosted on Acast. See acast.com/privacy for more information.


    #213: Consumer expectations in a customer-centric world with Kiel Harkness, UPS Capital Jan 28, 2022
    Show notes

    Today we’re going to talk about continually shifting consumer expectations and how brands need to adapt in this world where customer experience is increasingly a point of competition. To help me discuss this topic, I’d like to welcome Kiel Harkness, VP of Global Marketing and Development at UPS Capital.

    Hosted on Acast. See acast.com/privacy for more information.


    #212: Optimizing the Healthcare Customer Experience with John Nash at Redpoint Jan 25, 2022
    Show notes

    Today we’re going to talk about the healthcare customer experience and how customers are shifting their preferences to want better digital experiences. This means that healthcare providers need to keep up with these demands while providing better and more personalized experiences across channels that include both online and offline ones. To help me discuss this topic, I’d like to welcome John Nash, Chief Marketing and Strategy Officer at Redpoint, a CX software provider.

    Hosted on Acast. See acast.com/privacy for more information.


    #211 Demonstrating Marketing ROI with David Hiltner, Attribution Jan 21, 2022
    Show notes

    Marketers face many challenges in the work, from continually changing consumer behavior, to internal competition for resources. In order to be most effective, marketers need to be able to justify their investments of time and resources with reliable numbers and clear ROI. Today we’re going to talk about the value of having actionable insights and attribution metrics for marketing leaders and teams so that they can clearly articulate the success of their efforts, and so that they are able to clearly point to which areas are driving the most business value. To help me discuss this topic, I’d like to welcome David Hiltner, CEO of Attribution.

    Hosted on Acast. See acast.com/privacy for more information.


    #210: The Value of a Guide for Your Technology Strategy with Emil Pilacik, EMCO Technology Jan 18, 2022
    Show notes

    Today we’re going to talk about the importance of having a guide and a strong technology strategy that helps you identify the paths you should take, whether it is platform adoption, digital transformation, or other initiatives. To help me discuss this topic, I’d like to welcome Emil Pilacik, President & CEO, EMCO Technology.

    Hosted on Acast. See acast.com/privacy for more information.


    #209: Data and the Citizen Experience with Jerry Power, I3 Systems Jan 14, 2022
    Show notes

    Today we’re going to talk about the citizen experience, and how a more holistic view of data utilizing the internet of things (or IoT) can improve how the public sector is able to provide services and a better experience to individuals. To help me discuss this topic, I’d like to welcome Jerry Power, CEO of I3 Systems and Co-Founder of the I3 Consortium.

    Hosted on Acast. See acast.com/privacy for more information.


    #208: Improving the Digital Experience with Shift Left Testing with Eran Kinsbruner, Perforce Jan 11, 2022
    Show notes

    Today we’re going to talk about how shift-left testing is able to speed up digital experience and digital transformation initiatives, while also improving quality of software and the end-user experience. To help me discuss this topic, I’d like to welcome Eran Kinsbruner, Chief Evangelist, Perforce.

    Hosted on Acast. See acast.com/privacy for more information.


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