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    Business

    The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX

    Marketing technology, AI, and customer experience, explained by the people building it. Three times a week, Greg Kihlström interviews CMOs, product leaders, and martech executives from platform companies like Adobe, Braze, Qualtrics, Salesforce, and Optimizely, and brands like Marriott, Georgia-Pacific, Nestlé, and Zoom about what is actually working inside enterprise marketing organizations.

    Each episode runs 20–30 minutes: one guest, one specific problem, no filler. Recent conversations cover what changes when AI agents enter the discovery and purchase path, how to move past traditional A/B testing with reinforcement learning, closing the AI capability gap inside marketing teams, and where personalization stops paying off.

    Who it’s for: CMOs, VPs of marketing, martech and marketing operations leaders, and CX practitioners at enterprise brands and the platforms that serve them.

    Greg Kihlström is an AI transformation advisor to leading brands, a martech futurist, a keynote speaker, and the author of over 25 books on marketing technology, including the Agile Brand Guide series. He has hosted The Agile Brand since 2019 — 900+ episodes, and highly rated across all podcast platforms.

    New episodes drop at least three times a week. Follow the show so new episodes arrive automatically.


    Hosted on Acast. See acast.com/privacy for more information.

    Advertise

    Copyright: ©2019-2025 The Agile Brand, LLC

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    Latest Episodes:
    #207: Diversity in Leadership Teams with Eva Huston, Duck Creek Technologies Jan 07, 2022
    Show notes

    Today we’re going to talk about the importance of diversity in leadership teams, and how this can translate to tangible benefits for organizations. To help me discuss this topic, I’d like to welcome Eva Huston, Chief Strategy Officer at Duck Creek Technologies.

    Hosted on Acast. See acast.com/privacy for more information.


    #206: Customer Journey Management as Change Management with Erin Zentz, AARP Jan 04, 2022
    Show notes

    Today we’re going to talk about customer journey management and its relationship to change management. To help me discuss this topic, I’d like to welcome Erin Zentz, Director of Experience Design, AARP

    Hosted on Acast. See acast.com/privacy for more information.


    #205: Multi-Touch Attribution & Data Science with Cameron Horton and David Hiltner of Attribution Dec 31, 2021
    Show notes

    Today we’re going to talk about the role of data science in multi-touch marketing attribution, and the power of marketers and data scientists working together to achieve greater success. To help me discuss this topic, I’d like to welcome Cameron Horton and David Hiltner of Attribution.

    Hosted on Acast. See acast.com/privacy for more information.


    #204: Architecting a New Talent Experience with Leslie Deutsch, TEKsystems Dec 28, 2021
    Show notes

    I’m excited to introduce part 3 of a special 3-part series about the talent strategies required to address the looming skills gap, build the future workforce and accelerate transformation. This series is brought to you by TEKsystems, an industry leader in Full-Stack Technology Services, Talent Services and real-world application. To help me discuss this topic, I’d like to welcome Leslie Deutsch, Executive Director of Learning Solutions at TEKsystems.

    Hosted on Acast. See acast.com/privacy for more information.


    #203: Architecting a New Talent Experience with Lauren Kolodrubetz, TEKsystems Dec 24, 2021
    Show notes

    I’m excited to introduce part 2 of a special 3-part series about the talent strategies required to address the looming skills gap, build the future workforce and accelerate transformation. This series is brought to you by TEKsystems, an industry leader in Full-Stack Technology Services, Talent Services and real-world application. To help me discuss this topic, I’d like to welcome Lauren Kolodrubetz, Executive Director of Diversity Marketplace Solutions at TEKsystems.

    Hosted on Acast. See acast.com/privacy for more information.


    #202: Architecting a New Talent Experience with Nina Kindrick, TEKsystems Dec 21, 2021
    Show notes

    I’m excited to introduce part 1 of a special 3-part series about the talent strategies required to address the looming skills gap, build the future workforce and accelerate transformation. This series is brought to you by TEKsystems, an industry leader in Full-Stack Technology Services, Talent Services and real-world application. To help me discuss this topic, I’d like to welcome Nina Kindrick, the Director of the National Recruiting Center at TEKsystems.

    Hosted on Acast. See acast.com/privacy for more information.


    #201: Leadership and the Customer Experience with Faisal Pandit, Panasonic Dec 17, 2021
    Show notes

    Today we’re going to talk about the relationship between leadership and the quality of the customer and employee experience. To help me discuss this topic, I’d like to welcome Faisal Pandit, President of Panasonic System Solutions Company of North America.

    Hosted on Acast. See acast.com/privacy for more information.


    #200: Balancing Privacy with Meaningful Data with Anudit Vikram, MediaMath Dec 14, 2021
    Show notes

    Today we’re going to talk about the need for a balance between consumer privacy and providing advertisers with meaningful data which can ultimately benefit both parties when done well and with the proper intent. To help me discuss this topic, I’d like to welcome Anudit Vikram, Chief Product Officer at MediaMath.

    Hosted on Acast. See acast.com/privacy for more information.


    #199: Agile Sales & Marketing with Anthony Coppedge, IBM Dec 10, 2021
    Show notes

    Today we’re going to talk about Agile in Sales and Marketing – two areas that are not known for applying Agile - by creating and maintaining an agile mindset on a global scale, and how the lessons learned apply to every area of the organization. To help me discuss this topic, I’d like to welcome Anthony Coppedge, Global Agile Digital Sales Transformation Lead at IBM.

    Hosted on Acast. See acast.com/privacy for more information.


    #198: Adapting to Growing Customer Expectations with Alex Atzberger, Optimizely Dec 07, 2021
    Show notes

    Today we’re going to talk about the growing need for businesses to adapt to heightened customer experience expectations. Between a continually changing business environment, to increasingly sophisticated consumers, this presents a need for companies to tackle these challenges from multiple angles and perspectives. Recently, Optimizely, one of the leading providers of digital experience platform solutions, announced the results of a global study of nearly 1200 business executives and 5,000 consumers around the globe, that shines a light on both the expectations of customers and the challenges that companies face in delivering on these expectations. To help me discuss this topic, and the results discussed in this report, I’d like to welcome Alex Atzberger, CEO of Optimizely.

    Hosted on Acast. See acast.com/privacy for more information.


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