The $100 MBA Show

Latest Episodes:

MBA1077 How to Have a Faster Support Response Time + Free Ride Friday! Aug 24, 2018

Show notes

What’s taking so long? If your customers are asking themselves this question, your business has a problem.

Customer support is all about speed, especially for certain kinds of software products. Without fast, reliable support, your customers may not choose to remain customers for long. Instead, they’ll become part of your churn — the rate at which you lose existing business.

Don’t let that happen.

Keeping business is always easier and less expensive than creating business, so treat your customers right. Today, we discuss specific strategies you can use to decrease your company’s response time to customer issues, so customers will know you have their back.

Any investment in the onboarding and satisfaction of your current customers is worth your time. Check out these techniques, software recommendations, and best practices that will help you respond faster and faster to every inquiry (just like we do). See how fast you can be — Click Play!

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MBA1076 5 Effective Email List Growth Strategies Aug 23, 2018

Show notes

“The money is in the list.” If you’ve done online marketing anytime in the current century, you’ve heard this maxim.

And we can tell you from experience: it’s true.

Your email contact list is the heart and soul of your marketing efforts. The bigger and more targeted your list, the more chances you have to convert. A well-constructed email list is everything to an online business, so it’s crucial to build it big, but also to build it right.

Today, we’ll show you exactly how.

We have growth techniques proven to have a significant impact. Trust us, this isn’t generic advice you’ve heard before. Some of our tips involve commonplace strategies, but in new and different combinations. We’ve personally used these creative moves to grow our list — and our business. And so can you.

Find out how you can maximize your marketing and build a bigger, better list. Click Play!

WebinarNinja

WebinarNinja Blog

Backlinko

Wistia

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MBA1075 Q&A Wednesday: Should I have a co-host on my podcast? Aug 22, 2018

Show notes

Does it take really take two to make a dream come true?

Every podcast is different. But there’s no denying that sometimes, the dynamic between podcast co-hosts is the reason we keep listening. But is it necessary? Would your podcast do better if you brought in another voice?

It depends.

While two hosts don’t always make a podcast twice as good, certain shows could use a little host-to-host banter. Naturally, we only use one host, Omar Zenhom. But that’s because our podcast plays to his particular strengths and experience. Meanwhile, other podcasts would be lost without the chemistry between multiple hosts.

Today, we discuss exactly what kind of podcasts require co-hosts, how to choose the best ones, and how to make the most of your shared dynamic. We cite examples of incredible co-hosted podcasts that you can check out, and use for inspiration when creating your own show.

See if you should go it alone, or make room for another voice — Click Play!

Listen Money Matters

The Fizzle Show

Business Addicts

To submit your questions, visit 100mba.net/q.

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MBA1074 Can You Start a Business With No Experience? Aug 21, 2018

Show notes

Everyone has to start somewhere.

If you’ve never built a business before, can you really pull it off? Spoiler alert: the answer is yes.

However, your odds of success will depend on your willingness to face certain hard truths, do some hard work, and otherwise face down some difficulty. That doesn’t mean it has to be endlessly stressful — it just means you have to know what you’re getting into.

Today, we share exactly what you need to do in order to get your feet wet, establish yourself as an entrepreneur, and earn your stripes. Your entire perspective, your entire mindset, might have to shift. But you can do this.

Our host Omar would know. He transitioned from conventional employment to entrepreneurship, and failed many times along the way. What he learned, you can apply. Get past the intimidation. Grow your confidence. Get ready to start your first business. Click Play!

Anyone Can Do It by Bobby and Sahar Hashemi

Rich Dad, Poor Dad by Robert Kiyosaki

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MBA1073 Guest Teacher: Jeet Banerjee- How To Find Out Fast If Your Business Idea Will Succeed Aug 20, 2018

Show notes

Will it work? Every entrepreneur has to ask this question.

Idea validation is the first step to founding a successful business, so it’s crucial to figure out whether your next product has real potential.

Jeet Banerjee is a serial entrepreneur who’s built and sold multiple businesses, consulted for several more, and made his mark as an author and TEDx speaker. Today, he’s here to show us exactly how to test the waters. Banerjee’s 4-step process for evaluating a business idea is the most efficient way to get real answers, so you can decide whether to keep going — or move on to something else.

From conception to testing to tweaking, Banerjee has the system you can use to validate (or not) your next big product idea. Learn how to tell whether an idea is worth pursuing — Click Play!

TaskRabbit

$100 MBA Free Idea Validation Course

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MBA1072 How to Evaluate Your Employees + Free Ride Friday! Aug 17, 2018

Show notes

Do you have the best employees? How do you know?

Evaluating team members can be tricky business. Depending on the size of your team and the scope of their work, it can be difficult to know who’s doing what, and who’s doing it well. For our business, we have a special system created by our co-founder Nicole — one that you can use, too.

Our system helps you gather the most relevant, useful information, and use it to get an accurate picture of the work your team is doing. Even better, our system helps your employees understand what you’re looking for, empowering and motivating them to seek the results you want.

This system makes employee evaluation objective, measurable, and goal-driven. It takes the pressure off of you, and turns being a great employee into a challenge your staff can take on. Hear all about it — Click Play!

EasyCourse

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MBA1071 Do you need to offer phone support for your online business? Aug 16, 2018

Show notes

Customer support via phone: has it gone the way of the landline?

These days, calling up and speaking to a live support agent may not only be unnecessary, it may be detrimental to the quality of your customer service. With live chat and email available, a phone call isn’t always the most efficient.

That said, we all know the feeling of “just wanting to talk to someone” when we’re having trouble with a product or service.

Today, we discuss the disadvantages of phone-based customer service, and the reasons it’s falling out of fashion in the business world. We discuss what can go wrong with service calls, and how they’re potentially more expensive and less effective than other methods. We also discuss when phone service is the best option, for certain situations and types of business.

Figure out what’s best for your company. Make your customer service easy, responsive, and efficient. Click Play!

WebinarNinja

Basecamp

Salesforce

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MBA1070 Q&A Wednesday: How much has your podcast helped grow your businesses? Aug 15, 2018

Show notes

We love podcasting. But we didn’t get into it just for kicks.

The $100 MBA show has a purpose: to build an audience, and demonstrate our credibility to those who may eventually choose to do business with us. It’s our way of offering something to people as a way to start a conversation and build relationships.

It’s fun, but above all, our podcast is a marketing tool.

For Q&A Wednesday, one listener wants to know how effective our podcast is at helping grow our businesses. With The $100 MBA, our software company WebinarNinja, and another project on the way, what effect has padcasting had on our overall success?

Today, we discuss exactly how we know that podcasting is working for us. From the easily measurable to the indirect and subtle, we explore the bottom-line effects our popular, award-winning show. We discuss which metrics are important and how we track them, to help you understand how to accurately measure the value of the medium.

Plus, we discuss what it takes to podcast, from the time and resources we invest to the ups, downs, struggles and triumphs of producing new content day in and day out. Let us help you decide if podcasting is right for you. Click Play!

WebinarNinja

EOFire

WebinarNinja

To submit your questions, visit 100mba.net/q.

Watch the episodes on YouTube: https://lm.fm/GgRPPHi

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MBA1069 How to Quit Your Job Aug 14, 2018

Show notes

Ready to take the leap? Listen to this first.

Leaving your 9-to-5 might be the biggest, most game-changing moment of an entrepreneur’s life. This is the moment in which you invest yourself fully into your independent goals, leaving the conventional life behind. It takes guts. It takes heart.

But above all, it takes planning.

Quitting your job should not be an impulse move. Today, we discuss how to transition carefully, thoughtfully, and intentionally. Our “exit strategy” starts well before you actually resign, setting you up to have the best possible chance of success on your own. With a little forethought, you can make the switch smoother, easier, and way less stressful.

Our host Omar knows firsthand what it’s like to tell your boss that it’s time to part ways, having left his own career in education to create The $100 MBA. It took some sacrifices, and it took some adjustment, but it can be done. Learn how to prepare, how to talk to your current employer, and how to adjust to suddenly being your own boss. Click Play!

EasyCourse

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MBA1068 Must Read: A Life in Parts by Bryan Cranston Aug 13, 2018

Show notes

We all remember Breaking Bad as the tale of a plucky (if desperate) “entrepreneur” of sorts. But the story of Walter White is just one chapter in an even more incredible rise to the top: the story of actor Bryan Cranston.

Before he became The One Who Knocks, Cranston had to make a career decision to which many of us can relate: whether to take the safe, predictable route, or take a chance on his own version of success — one with no guarantees.

As he put it in his incredible memoir, A Life in Parts, Cranston chose to pursue something he enjoyed, however difficult it might be.

Cranston’s story is the ultimate entrepreneur’s journey. Choosing to hone a craft, pay your dues, and take risks that most avoid is exactly what independent business people do. The resolve, patience, and bootstrapping attitude it takes to become not just famous, but trusted and respected, is something all of us need for our own independent careers.

Tune in to our review of this Must-Read book, and hear what you can learn from TV’s most beloved…ahem…chemist. Click Play!

Audible

Discover all our must-read book reviews at https://100mba.net/bookreviews.

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