SimpleBiz360™ Podcast

Latest Episodes:

How Do You Teach, Train and Coach the Art of Saying Thank You? OMOQ-12 Nov 29, 2024

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How does your corporate culture teach, train and coach associates on delivering sincere customer gratitude? Should leaders leave expressions of appreciation up to chance, or certainty?

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Is Thanking Customers a Mindset of Your Corporate Culture? OMOQ-11 Nov 25, 2024

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This one-minute question invites you to double check your stated expectations, against what the customer actually experiences. Do they match up? Do they marry with each other? Do they connect?

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Are Your Deliverables Matching What You Promoted? OMOQ-10 Nov 21, 2024

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This one-minute question invites you to double check your stated expectations, against what the customer actually experiences. Do they match up? Do they marry with each other? Do they connect?

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Does Your Business Communicate Expectations to Customers? OMOQ-9 Nov 18, 2024

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Today we zip through a 60-second challenge asking you to be the customer. Simply ask yourself, as the customer, do I clearly understand the what, when, where, and how this transaction is happening?

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How Often Do You Ask Sales and Service Personnel for Improvement Ideas? OMOQ-8 Nov 14, 2024

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The Sales Force, and Customer Service Department interact with customers more than any other personnel, yet their input is often ignored in board room planning sessions. How often does your company use ideas from the teams who deal with your customers the most?

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How Often Do You Learn from Customers? OMOQ-7 Nov 11, 2024

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When was the last time you asked a customer what they did not appreciate about doing business with your company? This OMOQ installment invites you to discover customer-pleasing corrections, simply by consistently asking customers a loaded question.

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Are You a Business Streaker or Results Finisher? OMOQ-6 Nov 07, 2024

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We spend this next minute questioning the consistency of seeing things through to the end. Are you streaking customer projects to the twenty-yard line, and then disappearing for a few days, forcing customers to poke you, nudge you, and tug at you, just to finish the job?

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What If Customer Stewardship Replaced Customer Service? OMOQ-5 Nov 05, 2024

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How much emphasis are we placing on respecting customer time, and money? Should we design service departments, or stewardship departments?

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One Minute One Question (Q4): Did You Ever Consider the Differences Between Listening and Hearing? Oct 31, 2024

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Today’s one-minute trip looks at customers who may be left wondering if we just heard them, or if we are really listening to them? What say you?

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One Minute One Question (Q3): Have You Ever Challenged Yourself to Do More Thinking? Oct 29, 2024

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This 60-second chin-rubber asks us to contemplate how much time we devote to deeply thinking about our business? Copying & pasting, and clicking & dragging have their place in business, but how often is critical thinking the horse that pulls our business wagon?

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