SimpleBiz360™ Podcast

Latest Episodes:

Episode #253: CUSTOMERS WANT COMMON SENSE VENDORS Aug 22, 2024

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Simple. Logical. Satisfying. Desired. So why is common sense often overlooked by companies?
Company-centric enterprises often bypass logical, and customer-pleasing processes in favor of the almighty dollar. Customer-centric businesses often inject simple, logical, and satisfying machinations in favor of delivering superior, transactional experiences. Customers love this approach, and they will reward vendors who demonstrate an affection for common sense. Join us as we unpack this topic. Cheers!

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Episode #252: Tiffany Luck – Embracing Entrepreneurship & Adventure Aug 15, 2024

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Tiffany Luck shares valuable insights about her journey to become a business owner.
We are privileged to hear this story of vision, self-confidence, planning, determination, bouncebackability, and regret. It all started by embracing work as a profession, and not just a job. Coupling this professional attitude with transferrable skills, and fueled by an adventuresome mindset, Tiffany carved her path to workplace independence. What is Tiffany’s only regret? The answer is not becoming a business owner earlier in her career. We hope Tiffany’s zest for life will serve as a contagious spark for many viewers and listeners!
WEBSITE: https://tiffanyluck.glossgenius.com/

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Episode #251: JUST “CANDO” IT! Aug 08, 2024

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Behind the scenes, “mindsets” create the rudder for the majority of business leadership.
Rigid dispositions can benefit, or damage companies. Closed mindedness is one of those damaging postures that can play havoc with delivering healthy, and satisfying, customer experiences. How many times have heard, “we can’t do that” ring from the boardroom. Often times we hear this response, because it is just easier to keep things status quo! This show
encourages our audience to flip “CAN’T DO” around, and start adopting a daily mindset of “JUST CANDO” it! It is really quite simple to do! Customers love it!

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Episode #250: AVOID MULTITASKING DISRESPECT Aug 01, 2024

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Respecting customers hinges on putting their time in the middle of the spotlight.
Vendor multitasking has become a “sticky” topic for many customers. Why? Because vendors blatantly performing multiple tasks during customer-engagement is on the rise. Customers don’t want to have their time wasted while vendors talk, type, walk, eat, and delegate during a
phone call, or face-to-face meeting. Vendors may think it looks, and feels important, but the joke is on the vendor. If you want to avoid the dreaded Silent Business Killers (SBKs), then start treating customer-engagement with proper respect.

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Episode #249: AVOIDING UNNECESSARY BUSINESS GRAVES Jul 25, 2024

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Sometimes, the answers to business longevity are tucked inside simplicity.
Far too many businesses enter the “Business Boneyard” prematurely. Many of these early marketplace departures result from the lack of using “best practices.” Today we encourage all professionals to acquire a thirst for continuous improvement through seeking out “best practice” knowledge. Adopting this mindsight will yield higher, and longer returns on the investments of time, money, and effort. Cheers!

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Episode #248: BOUNCEBACKABILITY Jul 18, 2024

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Sometimes, we need to ask different questions to get the answers we are looking for.

Let’s be honest, in business we all face adversity. Additionally, we all need to be able to bounce back after experiencing these adversities. The common question is, how? The uncommon question is, how can we avoid some of these situations altogether? With no universal, plug-and-play formula to lean on, we all have to find our own ways to manage workplace setbacks. Today we share three insights that allow us to prevent, and rebound, from sticky situations. God bless you and your families!

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Episode #247: GRANTING SECOND CHANCES Jul 11, 2024

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Enjoy these three business takeaways that resulted from some creative observation at a recent holiday gathering.
Life and work have so many behavioral similarities. After all, at the center of every human interaction is an “experience.” Today we share a short story that touches on human integrity, opportunity, and grace. We encourage you to live a work-life that is rich with redemptive invitations. Executives, customers, teammates, and associates need more business leaders that
grant second chances. Cheers!

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Episode #246: STURDY OR SLIPPERY? Jul 04, 2024

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Is our advice coming from rock-solid business voices?
Today we lean into the sources we select to influence our business behavior. With so many options, so much cyber noise, and so many personalities, are we actually gravitating to healthy advice givers? Pump the breaks for a few minutes, and consider the questions this show presents. In the end, we leave you with our top picks (three) for receiving helpful business wisdom! Happy Independence Day America!

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Episode #245: THE CURRENCY OF CUSTOMER EXPERIENCES Jun 27, 2024

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Today we look at the “golden thread” of business.
Time is a broad topic that can be valued, or wasted. What happens when we waste customer time? Do we give enough credence to thinking about the ways we waste customer time? What could happen if we started prioritizing the respect of customer time? Join us for a short show that examines how we can elevate customer respect, and weave a tapestry of strong repeat and referral business success.

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Episode #244: P234 BUSINESS MAPPING Jun 20, 2024

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How can we use God’s Word to deliver customer-centricity?
Today we glean some excellent business guidance from the scriptures. God’s Word is packed with unshakeable wisdom we can use in our business endeavors. Today we share the “P234” mindset that can provide a solid path to delivering customer satisfaction. Without happy
customers, our businesses will quickly end up in the boneyard. Enjoy what God has to say, and we encourage you to give P234 a try!
Correction: Mission City Church is actually Passion City Church! Sorry Chris and Louie!

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