SimpleBiz360™ Podcast

Latest Episodes:

Would Customers Describe Your Company as Careful, or Careless? OMOQ #22 Jan 02, 2025

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The epicenter of the Experience Economy is how well we respect customer time. To be good stewards of customer time, we must be doctors of detail, and we need to put customer needs above our own. How do customers score your level of care?

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Is Your Customer Service Managed by Personality, or Process? OMOQ #21 Dec 30, 2024

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The Experience Economy begs companies to understand what customers want, need, and deserve. If we believe this, then why do so many companies operate without customer service protocols, or training?

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How Often Do You Sweep Business Issues Under the Rug for Someone Else to Deal With? OMOQ #20 Dec 26, 2024

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Systemic problems often have roots in unmanaged issues. Sometimes this becomes a pattern that appears in many areas of the business. How is this affecting your customers? Better yet, how is this affecting your bottom line?

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Do You Ever Avoid Managing an Issue Because You Think It Will Lead to Confrontation? OMOQ #19 Dec 23, 2024

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Out of fear, leaders often select to ignore tricky situations. Why? Because they mislabel the mess as a possible confrontation, when in reality, the adversity is an opportunity to put management skills to work!

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Does Your Company Promote a Different Experience Than It Delivers? OMOQ #18 Dec 19, 2024

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How often does your company check to see if marketing, social media, sales, and service are on the same page? In other words, does the picture in your menu match what the kitchen delivers?

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Does Corporate Internal Language Match Customer-Facing Language? OMOQ #17 Dec 16, 2024

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Is your company casting a cryptic net by confusing customers with internal jargon they are unfamiliar with? If so, then maybe it’s time to get everyone on the same page!

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Are You Treating Problems as Improvement Opportunities in Disguise? OMOQ-16 Dec 12, 2024

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Companies often search high, and low for ways to improve. Sometimes, the
answers are in broad daylight!

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Are You Transferring Too Many Transactional Task Loads to Customers? OMOQ-15 Dec 09, 2024

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Often times companies lighten their hourly workloads by casting time-consuming responsibilities over to customers. Are you sure this is the type of customer experiences you want to create?

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How Can You Simplify the Customer Buying Process? OMOQ-14 Dec 05, 2024

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Buyers appreciate companies that make their jobs easier. What are some of the ways your company can streamline the buying process for your customers?

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Imagine the Benefits of Seeing Your Company in Slow Motion? OMOQ-13 Dec 02, 2024

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Professional sports use slow motion technology to assist with accurately analyzing gametime activity. Imagine the improvement opportunities businesses could uncover by seeing transactional activities in slow motion?

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