SimpleBiz360™ Podcast

Latest Episodes:

Are you making customers play a game of circular service? OMOQ #42 Mar 14, 2025

Show notes

Putting customers on a service merry-go-round sews seeds of discontent, and many times leads to permanent customer defections. Maybe it’s time to stop the gamers in exchange for instant servicing?

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Do your managers use travel as an excuse for not responding to emails? OMOQ #41 Mar 11, 2025

Show notes

Technology now provides tools that allow us to read, respond and react to customer issues with lightening speed. However, so many companies have leaders who cannot answer a simple question for 2 weeks. Why? Because they are traveling. How lame! If this describes your business, maybe it’s time for some changes, and some Technology Tool Training!!!

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Who’s in charge? OMOQ #40 Mar 07, 2025

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Does your customer know where to turn to get an answer? Maybe it is time to consider ways to stop keeping customers in the dark!

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Are we choosing not to shovel snow off of customer driveways? OMOQ #39 Mar 04, 2025

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Sometimes we make doing business harder than it needs to be for our customers. Maybe this is a good time to pick up a shovel, and streamline the tasks we require from our customers.

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Would you ever deliberately serve wilted mint in a mojito? OMOQ #38 Feb 28, 2025

Show notes

Random audits are a great way to discover, and fix mistakes you don’t want to keep passing onto customers. The bottom line…never allow your deliverables to look like wilted mint in a mojito!

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What if the use of DIRECT MAIL could increase your revenue? OMOQ #37 Feb 25, 2025

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What if something “OLD SCHOOL” could be considered “FRESH” by our customers? Maybe it’s time to take a trip to the post office!

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When was the last time you gave customers something extra? OMOQ #36 Feb 21, 2025

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Well over 50% of our customers expect less service than our businesses advertise. Today could be the perfect time to start exceeding those customer expectations?

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Are there leaders in your company that are afraid to manage issue resolutions? OMOQ #35 Feb 18, 2025

Show notes

Tough situations deserve leaders that don’t shy away from managerial duties. Maybe it’s time to take inventory on which managers avoid management duties because they fear confrontations!

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When was the last time your company trained employees on phone etiquette? OMOQ #34 Feb 14, 2025

Show notes

Societal trends are rapidly removing phone conversations from daily life. However, the phone is still important to the operation of many businesses. If you are one of these companies, maybe it’s time for some phone role-playing!

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How much volunteer service does your company provide to customers? OMOQ #33 Feb 11, 2025

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Are your customers receiving stewardship service without having to ask for it? Is it time to reexamine your CSR mindset?

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