SimpleBiz360™ Podcast

Latest Episodes:

Are customers truly happy with your level of customer service? OMOQ #32 Feb 07, 2025

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When was the last time you actually asked a customer what they think of your products and services? The digital age is pushing us away from talking, or visiting with customer. Maybe it’s time for a REBOOT!

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Is margin erosion chipping away at the profitability of your company? OMOQ #31 Feb 04, 2025

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Imagine rarely measuring your actual production costs against the estimated costs on paper? Far too many businesses suffer from this lack of detail management. Don’t wait until year end to find out. We invite you to start measuring and managing today!

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Imagine what your business would look like if you became a Doctor of Details? OMOQ #30 Jan 31, 2025

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Getting into the weeds of business details is not sexy, or fun. However, customers love vendors that do the gardening to ensure seamless transactions. What say you?

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How are you using situational observations to improve your business? OMOQ #29 Jan 28, 2025

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As we do life, continuous improvement ideas are all around us. How often do you dissect a situational observation, and then relate it to improving your business practices?

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How many invoices is your company not sending? OMOQ #28 Jan 23, 2025

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Not sending invoices is a spotty illness that affects many small, medium, and large businesses. Maybe this is the perfect time to do an invoice audit at your company. You might be surprised with the results!

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What if an appetite for continuous improvement could change your profitability? OMOQ #27 Jan 20, 2025

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Calculated profitability is usually much different than what actually hits the bottom line. Is it time for your company to investigate, and correct costly variances?

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Does Your Company Have a Uniqueness That Stands Out Amongst the Competition? OMOQ #26 Jan 16, 2025

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Customers get sick of the same old…same old. Price…quality…delivery…blah…blah…blah! Consumers want differentiation, and they will pay for uniqueness. What attributes separate your company from the pack of competitors?

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How Does Your Company Prove That Product and Service Claims Are True? OMOQ #25 Jan 13, 2025

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Many customers see through false, and exaggerated claims. Becoming a truth detective is a common practice for consumers who have been burned too often. How does your company prove claims?

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What Does It Cost Your Business When You Betray Customers? OMOQ #24 Jan 09, 2025

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Bad transactional experiences often result with customer defections. Are potential repeat customers never coming back for seconds? If so, how are you going to fix it?

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Are Sincere Apologies Part of Your Customer Service Mindset? OMOQ #23 Jan 06, 2025

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Humility is a trait that customers don’t often see from companies. How often do you eat some humble pie, and actually apologize to a customer when you made a mistake?

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