SimpleBiz360™ Podcast

Latest Episodes:

What is the anticipated cost of creating unhappy customers? OMOQ #52 Apr 18, 2025

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The true cost of creating unhappy customers is crippling. Let the next 60 seconds tickle your ears, and improve the ways you are servicing customers.

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How are you demonstrating authenticity during customer interactions? OMOQ #51 Apr 15, 2025

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Scripted, and teleprompter utterances are overwhelmingly rejected by the most recent generations of buyers. Authenticity is the desirability of modern consumers. So, what are you doing to answer the call?

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Is your company guilty of telling customers what they want to hear? OMOQ #50 Apr 11, 2025

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Often times, customers are much smarter than we give them credit for. In fact, customers usually know when we are shoveling them word-dung. What if you started telling customers what they deserve to hear?

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Are you able to defend what you tell, and sell customers? OMOQ #49 Apr 08, 2025

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Making outlandish claims is a huge shortfall in the business world. What if you could use seven, simple tools to covert your statements into provable claims. Tune in for 60 seconds and we will share the Magnificent Seven!

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Imagine how a LEARN, EARN and RETURN career can invest in the future? OMOQ #48 Apr 04, 2025

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This “give and take” world needs more professionals who invest in the future of business. We spend our careers learning our crafts, and then earning the rewards. Yet, many of us stop right there. What if we were to add a RETURN chapter to our careers?

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Is your CSR team proactive-centric? OMOQ #47 Apr 01, 2025

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Simply put…do you teach CSR mechanics that emphasize getting to the customer, before they get to you? Imagine the depth of customer satisfaction if your company aimed at this target?

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Are you forcing customers to unnecessarily do Red Zone Tugging? OMOQ #46 Mar 28, 2025

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Red Zone Tugging (RZT) is one of the largest contributors to customer defections. Perhaps today is the right time to investigate if your business is infected with RZT?

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Do you want to improve your customer experience deliverables? OMOQ #45 Mar 25, 2025

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Continuous Improvement can be fun and lucrative. All it takes is a mindset that hinges on asking, thinking, identifying, researching, listening, observing, trying, applying, or frying.

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Do you deliberately put customer needs ahead of company needs? OMOQ #44 Mar 21, 2025

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This mindset personifies a customer-centric culture that delivers excellent satisfaction. Buyers reward vendors who deliver customer-first service. Want more repeat and referral business? If so, then start reshaping your service model today!

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Do you treat your vendors with the respect they deserve? OMOQ #43 Mar 18, 2025

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Does your company culture contain a mindset that values vendor relationships. Today might be the perfect day to turn your purchasing team into a Vendor Relations Team!

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