SimpleBiz360™ Podcast

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Would customers describe your company as a CANDO, or CAN’T DO business? OMOQ #72 Jun 27, 2025

Show notes

Flexibility. Creativity. Willingness. Finding solutions that solve unique issues. Going the extra mile. Never saying never. Do these descriptions sound like your company? If not, imagine what kind of repeat and referral business you could attract by becoming these descriptions. CANDO companies win more friends and influence more people then CAN’T DO companies.

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Does your company manage by looking at mirrors, or by looking through windows? OMOQ #71 Jun 24, 2025

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Mirrors fill a board room during an inter-company meeting. Edicts are laid down, and attendees are told to reflect what the C-level demands. Imagine what would happen if companies abandon that reflective mindset, and exchanged it with an outward-looking mindset? If customers pay the bills, then why don’t more companies look through the windows that lead to discovering what customers need and want!

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Do you still provide quality service even after you got paid for the job? OMOQ #70 Jun 20, 2025

Show notes

To some companies, servicing really kicks into high gear after the sale. Why then? Because those companies realize that the repeat and referral pot of gold awaits them, when their paying customers feel they are being cared for after the sale. We encourage you to inject this mindset into your business models.

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Is it time for your organization to purge some stinkin thinkin? OMOQ #69 Jun 17, 2025

Show notes

We have all witnessed companies that aren’t flexible. They defend their legacy procedures as a badge of honor, and claim they have been doing business the same way for decades. For some companies that is their hallmark. For others, it is going to allow the competition to zoom by them. Where do you stand? Do you have some stinkin thinkin that needs to get eradicated?

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How do brevity and simplicity fit into your service deliverables? OMOQ #68 Jun 13, 2025

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Imagine if you and your team went hunting for ways to become more streamlined with customers? After all, time is the currency of the experience economy, and saving customer time converts to money saved. Have fun on your hunts! Be bright. Be brief. Be done!

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Do you routinely delegate tasks without teaching and training the skill set? OMOQ #67 Jun 10, 2025

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Does your management style look like this: “Your hired. Come in tomorrow at 4:00, and you can start waiting on those tables of hungry people.” Why do so many brands manage this way? Are you sure these employees know the mission, and all the mechanics that support the mission? Maybe it’s time to reprioritize the order in which we teach, train and delegate.

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Does your company reprimand failure, or reward it? OMOQ #66 Jun 06, 2025

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Is failure always traceable to employee ineptitude or carelessness? Or, is failure the result of risk takers who stick their neck out to try something new? No company gets better unless they fail first. How will your corporate culture process future failures?

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What would your day be like if you managed tasks by touching things only onetime? OMOQ #65 Jun 03, 2025

Show notes

Review. Sort. Pile. Then, when you have time, manage the task later. Or, imagine managing each task as you encounter it? Imagine how much time you would save by steam lining task management?

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Does your company deliberately initiate customer greetings? OMOQ #64 May 30, 2025

Show notes

This sounds like a funny question! However, the reality is sad. So many companies don’t train their associates to be greeting initiators. When we bypass the chance to greet first, we are often starting the transactional experience as thought the customer is an intruder! Why would we do that? Why do so many of us do that? Imagine if your company deliberately started saying hello first?

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Are you actively noticing any potential business improvements from everyday life? OMOQ #63 May 27, 2025

Show notes

Our surroundings are filled with observations and conversations that can reveal potential improvements for our businesses. All we have to do is look, listen, and think! Are you in? If not, you are possibly missing some cool, easy, and impactful change agents that are tucked inside everyday life!

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