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884: From Ritz-Carlton to Fifth Avenue: Elizabeth Mullins' Journey in Luxury Hospitality Jul 20, 2024

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Elizabeth Mullins is COO of Flâneur Hospitality is a seasoned hotelier with a passion for luxury hospitality. She shares her journey from the Ritz-Carlton to leading a new boutique hotel in NYC. Discover what sets her hotel apart and her unique approach to creating unforgettable guest experiences at the Fifth Avenue Hotel.

• Dive into the world of luxury hospitality with Elizabeth as she talks about her journey from the Ritz-Carlton to running a new boutique hotel in NYC. 🏨✨

• 🌟 Discover what it takes to stand out in the competitive NYC hotel scene with Elizabeth's insights and experiences. 🗽

• 🛎️ Join us as Elizabeth shares her secrets to creating unforgettable guest experiences at her new boutique hotel in the heart of NYC. 🎩

• 🏙️ Learn how Elizabeth blends modern luxury with personal touches to redefine hospitality in New York City. 🌟

• 🎧 Listen to Elizabeth discuss her career from the Ritz-Carlton to leading a new boutique hotel in NYC. Hear about the challenges and rewards of luxury hospitality. 🌆

883: Maxing Out Your Workout Jul 16, 2024

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Nezar Akeel is Founder & CEO of MAXPRO Fitness and shares insights around the importance of in-room workout options for travelers. It's so easy, even i coiuld do it! Plus, MAXPRO has partnered with Shaquille O'Neill too so this is legit.

FNA 142: Live From Resorts World Las Vegas! Jul 13, 2024

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We're back after a holiday break broadcasting live from Red Tail at Resorts World Las Vegas. The resort's CMO Ronn Nicolli joins s we dicuss NBA Summer League, how sports and live music has taken over the city, and Glenn attempts to be funny.

How Vai Resort Hotel is Figuring Out It's Tech Stack Challenge Jul 10, 2024

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Bill LeGrand, CRME, Executive Director of Commercial Applications for the upcoming VAI Resort during HITEC 2024 shares insights on their tech-forward approach for the billion-dollar resort opening in 2025. Starting from scratch is allowing the Vai team to craft seamless guest experiences using cutting-edge technology. They'l leveraging a unified guest profile to personalize interactions from booking to stay, ensuring every touchpoint enhances customer satisfaction. Plus, integration among systems ensures smooth operations, setting a new standard in hospitality. 🚀🏨 Thanks to Unifocus , Technology that drives value, for supporting this video.

882: The Evolution of Luxury Hospitality as Seen Through 107 year old Halekulani Jul 10, 2024

Show notes

Peter Shaindlin, COO of Halekulani Corporation, discusses the importance of providing an iconic experience for guests and how luxury hospitality has evolved over time. In this interview you'll hear:

Halekulani is a 107-year-old hotel with a rich history and tradition of hospitality.
Luxury hospitality is about more than just the physical amenities; it's about creating a feeling and an emotional connection.
Guests are looking for safe havens that provide respite from the craziness of the world.
Halekulani offers two distinct experiences: the traditional luxury of Halekulani and the contemporary, accessible luxury of Ala Puna.
Both Halekulani and Halepuna Waikiki place importance on human connection and delivering excellent service, but one is more traditional while the other more modern in its service approach.
Shaindlin believes that luxury hotels should not lose their soulfulness and become purely transactional experiences.

881: Hospitality Internships with the AHLA Foundation Jul 09, 2024

Show notes

Anna Blue(President of the AHLA Foundation, Lisa Cain(Co-founder and Managing Partner, Hospitality Internships), and Timothy Flohr(Co-founder and Managing Partner, Hospitality Internships) from the AHLA foundation are here to talk about getting young people into the industry and ways that Hospitality Internships can help open the door for the next generation of hoteliers.

Uniting Hospitality Through Commercial Strategy Synergy Jul 08, 2024

Show notes

During HITEC, Glenn Haussman and Bob Gilbert, President & CEO of HSMAI, discussed the transformative power of breaking down silos in hospitality sales and marketing.

They explore the organic convergence of revenue management and marketing, accelerated by the pandemic, leading to more efficient and profitable operations.

The talk also unveils a new Commercial Strategy certification aimed at uniting stakeholders across the industry, fostering a shared understanding of commercial strategy for enhanced profitability and customer satisfaction.

#Hospitality #HighTech #SalesAndMarketing #CommercialStrategy #IndustryInnovation

880: Anatomy of a Hotel Brand Repositioning Jul 03, 2024

Show notes

Today, we're diving into the dynamic world of hotel branding with Dean Winter from Swire Hotels. They're reimagining luxury with their East Hotel Miami, embracing a fresh "alt luxury" approach. Here's what's changing and why it matters:

Evolution of East Hotels: Originally targeting corporate travelers, Swire Hotels recognized a shift in customer demographics and needs over their 14-year journey.

Introducing Alt Luxury: Catering to a younger, well-traveled audience (25-40-year-olds), they're blending luxury with informality. Think high-quality service minus the fussiness.

Connecting with Community: Emphasizing engagement and spontaneity, their hotels are becoming hubs for local activities like runs and cultural events.

Environmental Responsibility: No plastic, water filtration systems, and waste reduction are central to their sustainability efforts.

Future Expansion: Swire Hotels plans to expand across Asia-Pacific, aiming for 30+ properties under the East brand.

This shift isn't just about luxury; it's about creating meaningful connections and experiences. Stay tuned for more updates as Swire Hotels continues to redefine hospitality!

879: Running Hotels at The Most Magical Place on Earth Jul 03, 2024

Show notes

Jay Leonard, Complex GM of Wyndham Lake Buena Vista Resort Area Disney Springs, shares how he runs this complex at Walt Disney World, what challenges being near such an attraction brings, hurricanes, community involvement, and Jay's dedication to guest experience. Stay tuned for more insights and interviews on hospitality's leading show! 🎙️

Can You Futureproof Hotel Tech? Jul 02, 2024

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Hotels are the most complicated businesses to run from a labor and ops perspective says Adam Mogelonsky during HITEC, which has restrained tech success. We discuss how everything's changing and how we can future proof hotel tech in the future.

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