No Vacancy Live!

Latest Episodes:

FNA 145: Immerisve Bars, Booze and VR Aug 04, 2024

Show notes

Tonight on the Friday Night Audit Happy Hour Extravaganza, we're immersing ourselves in the future of hospitality experiences. Glenn, Craig Sullivan and Doctor Producer Suzanne Bagnera, PhD, CHA are focused on the secret TipTech lab – or is that Batcave? We drink, laugh and discuss their cutting-edge technology and unique approaches to enhancing hospitality experiences.

Here's what we covered:

Special Guests: Gray Devio (CEO, UNW Inc. - TIPtech Art's Parent Company), David Galluzzo (COO, UNW Inc. - TIPtech's parent company); Matthew D. Fisher (Director of Hospitality Sales & Marketing at TIPtech), share their insights.

Behind the Scenes: The hidden, high-tech "Batcave" where the podcast was recorded.

Travel Adventures: Anecdotes about arriving at the secretive tech facility, navigating eerie surroundings, and the unexpected surprises. I

nnovative Hospitality Solutions: How UNW/ TIPTech creates immersive, multi-sensory experiences for hotels and other venues. Escape through Technology: The ability to transport guests to different parts of the world virtually, providing a unique and relaxing experience.

Interactive Technologies: The use of VR and other tech to enhance guest experiences, from themed hotel rooms to virtual reality environments.

Industry Applications: Discussion on how these technologies can revolutionize the hospitality industry, including airports and restaurants.

Lighthearted Moments: Fun banter, jokes, and a bit of chaos! Whether you're in the hospitality industry or just curious about innovative technology, this episode offers a blend of humor, insights, and exciting new concepts.

Tune in for an entertaining and informative experience!

891: Crafting Emotional Experiences in Entertainment and Hospitality Aug 03, 2024

Show notes

Dive into the world of immersive experiences and the future of themed entertainment with this episode. Join myself and Suzanne Bagnera, PhD, CHA as we sit down with Ryan A. Harmon, President and Chief Creative Officer of Zeitgeist Design & Production (OFFICIAL), to discuss the evolution and innovation in theme parks, hotels, and more. Discover the trends, stories, and creative processes that make experiences unforgettable.

Key Highlights:

• Creative Leadership: Insights from Ryan Harmon on leading creative projects at Zeitgeist Design and Production.

• The Evolution of Theme Parks: Discussion on the current golden age of theme parks, including global expansions and major new developments like Epic Universe in Orlando.

• Experience Economy: The shift towards immersive experiences in the post-Great Recession era and the rising demand for real-world escapism.

• The Role of Emotions: The importance of evoking emotions in themed entertainment, from theme parks to retail environments. • Innovative Concepts: The idea of creating unique experiences like a haunted hotel and the integration of themed rooms in parks and other entertainment venues.

• The Future of Hotels: How hotels can enhance guest experiences through themed environments and storytelling.

• Behind the Scenes: A look at the creative process behind major attractions, including dark rides and themed retail centers.

• Global Projects: A showcase of Zeitgeist's work around the world and the unique challenges and opportunities in different markets.

Tune in to explore how creativity, storytelling, and a deep understanding of audience desires drive the world of themed entertainment. Whether you're a theme park enthusiast, hotel developer, or simply curious about the industry, this episode offers valuable insights and inspiration. #Podcast #ThemeParks #ImmersiveExperiences #EntertainmentDesign #CreativeProcess #HotelInnovation #ThemeParkDesign #ExperienceEconomy #EntertainmentIndustry #CreativeStorytelling

890: SOARing to Hotel Ownership Aug 01, 2024

Show notes

Today we're seeing how one amazing couple – Karie Brittano and Julian Brittano -- is bringing their dream project to life, with a little help from Choice Hotels International's John Lancaster.

This episode covers:

Supporting Owners Access and Representation (SOAR) Program: Transitioning from the Emerging Markets Program to a new initiative focused on providing education and opportunities for aspiring hotel owners, particularly from underrepresented groups.

Educational Initiatives: Insights into a comprehensive program that educates participants on hotel ownership, franchising, and representation.

Guest Speakers: Meet Karie and Julian Brittano, passionate entrepreneurs with backgrounds in construction and hospitality, who share their journey into hotel ownership.

Community Engagement: Discussion on forming partnerships with local communities, including working with the town of South Boston, Virginia, to revitalize historic properties.

Public-Private Partnerships: The unique dynamics and benefits of working with local governments and municipalities to foster community development.

Brand Affiliation: Their decision to join the Ascend Collection, a soft brand that offers the flexibility of independent branding alongside the support of a major franchise.

Overcoming Challenges: Navigating the complexities of financing, historic tax credits, and project management in the hospitality industry.

Future Vision: Plans to continue community engagement and expand their hotel brand, "The Rook," to new locations.

Tune in to hear how Karie and Julian Brittano, along with their partners, are paving new pathways in the hotel industry, creating opportunities, and making meaningful community impacts.

889: Unpacking the Root Causes of Employee Engagement Issues in Hospitality Jul 30, 2024

Show notes

We're delving deep into the root challenges of employee engagement and retention in the hospitality industry. Our guest, Szilvia Olah, Employee Experience Designer from The Strengths Company, joins us from Dubai.

Key Highlights:

Common Complaints: Discussion on the prevalent issues of low employee engagement and high turnover rates in hospitality.
Root Causes vs. Symptoms: Identifying the difference between addressing the root causes of disengagement versus merely treating the symptoms.
The Role of Technology: Exploring how technology can be used to streamline HR tasks and enhance the employee experience.
Employee Experience Design: Sylvia introduces a framework for designing better employee experiences, inspired by guest experience strategies.
Motivation Over Engagement: The importance of understanding employee motivation and moving beyond traditional engagement metrics.
Generational Differences: How changing workforce demographics and attitudes are impacting retention strategies.
Leadership and Mindset: The need for a cultural shift in leadership approaches to accommodate modern work values.
Practical Solutions: Offering practical advice on creating a motivating work environment and leveraging employee strengths.

This is a no-holds-barred discussion exploring innovative ways to improve employee satisfaction and retention in the hospitality sector.

Subscribe to our newsletter Text hotel to 66866

Visit novacancynews.com

FNA 144: Celebrating Phil Cordell's Legendary Career in Hospitality Jul 27, 2024

Show notes

Join us for a special episode as we celebrate the incredible career of one of the most respected figures in the hospitality industry. Phil shares his journey, from his early days as a bellman to becoming a key player in the industry, and reflects on the evolution of hospitality over the past 41 years.

Key Points:

Career Beginnings: Phil's start as a bellman and front desk agent, and his early career experiences.

Industry Evolution: Changes in technology and guest services, from manual check-ins to modern conveniences.

Memorable Moments: Humorous and insightful stories from Phil's extensive career. Guest Experience: The importance of creating memorable experiences for guests and the role of innovation in hospitality. Hospitality Insights: Phil's thoughts on the current state of the industry and the future of hospitality.

Personal Reflections: Phil's personal anecdotes and the impact of mentorship in his career.

Tune in to hear Phil's inspiring journey and gain valuable insights into the world of hospitality!

#Podcast #Hospitality #CareerJourney #GuestExperience #HotelManagement #IndustryEvolution #Mentorship #HospitalityLeadership #InspiringStories

887: Pivoting Operations with Pivot Hotels Jul 27, 2024

Show notes

Today we have Rick Colangelo, EVP of Pivot Hotels, part of Davidson Hospitality Group.

Topics discussed include:

Guest Experience: The significance of delivering exceptional guest experiences in hotels and resorts.

The Pivot Vibe: Introduction of the "Pivot Vibe" concept, focusing on guest journey, music, lighting, scents, and design.

Experience Economy: The shift towards an experience-driven economy and its impact on hospitality Consistency in Service: The importance of consistent service and guest interactions.

Creative Activations: Examples of unique hotel activations, such as turning a basement into a winter wonderland.

Balancing Finance and Creativity: Strategies to balance financial goals with creative guest experiences.

Team Dynamics: The role of a dedicated team in delivering exceptional service and experiences.

Visit NoVacancyNews.com to learn more!

888: Coury Holding Launches Division Heightening Property Hotel Guest Experience Jul 25, 2024

Show notes

Today we delve into the latest developments at Coury Holdings and their exciting new ventures. Paul Coury special guest shares insights on their innovative approach to hospitality and strategic growth. Key Points Covered: • Overview of Coury Holdings: o Coury Holdings' history and evolution over 38 years. o Transition from developer and asset manager to hotel consulting and development. o Success story: First hotel developed in the late 90s, still owned today. • Launch of Concert Hospitality: o Formation of Concert Hospitality as an extension of Coury Holdings. o Focus on maintaining the company's core principles of lifestyle and boutique hospitality. o Collaboration with Newcrest Image to meet client needs and expand into new markets. • Strategic Partnerships and Growth: o Strategic relationship with Newcrest Image to grow the platform. o Co-acquisitions and pipeline of new hotels. o Goals for enhancing guest experiences and strategic expansion. • Philosophy Behind Concert Hospitality: o Emphasis on creating personal connections with guests. o Utilizing new philosophies to connect with customers in traditional hotel settings. o The role of staff as "experience curators" to enhance guest satisfaction. • Future Plans and Initiatives: o Introduction of the Concert brand, emphasizing harmony and collaboration. o Focus on music as a fundamental element in all properties. o Developing community gathering spaces within hotels. • Operational Strategies: o Unique approaches to hotel management, cost control, and guest engagement. o Implementing bonus programs for staff to encourage engagement and service excellence. o Creating memorable guest experiences to drive loyalty and repeat business. • Exciting New Ventures: o Expansion of the Vin hotel collection. o Launch of Society Wine and Coury-crafted bourbon. o Upcoming new hotels and innovative projects in the pipeline. Listen in to discover how Coury Holdings is redefining hospitality and creating unforgettable guest experiences. Visit novacanynews.com!

886: Discover the Evolution of Virgin Hotels Las Vegas with President Cliff Atkinson Jul 24, 2024

Show notes

Join Glenn as he takes you on an exciting tour of the Virgin Hotel Las Vegas with special guest Cliff Atkinson, the President of Virgin Hotel Las Vegas.

In this episode, you will explore the remarkable changes and improvements made to the property. Walk along with Glenn and Cliff to learn about:

• The integration of various elements to create a cohesive and vibrant resort experience.

• The reimagined center bar, which serves as the property's energy hub.

• The unique offerings at Nobu, one o

f the best restaurants in Las Vegas.

• The strategic shift in managing the casino for a better guest experience.

• The introduction of the modern burlesque show "Lady Like" at 24 Oxford.

• The development of a beach club environment with Kassi Beach House and the new Kassi Beach resort pool.

• The reworked collaboration with Hilton and Virgin to enhance the property's success.

• The future plans for a sports book that integrates food and beverage for a unique experience. Cliff shares his insights on transforming the property into a unified and integrated, guest-centric destination while maintaining the spirit of Las Vegas. Tune in to hear about the exciting future of Virgin Hotel Las Vegas and the lessons learned from their journey.

885: Crafting a World-Class Casino Resort: Design and Comfort For Profitability Jul 21, 2024

Show notes

Join us as we dive into the world of casino resort design with two industry experts!

Discover Winstar, an incredible casino resort project in Thackerville, Oklahoma, led by the Chickasaw Nation and designed by HBG.

We interview Rob Juergan, Principal and Architectural Designer at HBG Design and Ray Mabry, Principal and Dallas Office Leader

Project Highlights:

• 6,500-seat performance venue: Lucas Oil Live

• 304-room hotel

• Cascades: A large outdoor pool area

• World-class music venue hosting rock and country performances

• Nominated for Casino of the Year Theater by the Academy of Country Music

Market Positioning:

• Attracting a large audience from the rapidly growing Dallas-Fort Worth area. Design and Amenities:

• Multi-purpose performance venue for concerts, banquets, meetings, boxing, and MMA events.

• VIP area with a private lounge, full bar, and kitchen. Success Factors:

• Strategic location and high-quality amenities driving the resort's success. Design Inspiration:

• Earthy tones and natural elements inspired by the Red River region.

• Organic shapes and curvilinear forms for a natural feel. Interior

Design:

• Warm and woodsy room design with deep rust orange accents.

• Practical elements for guest comfort. Building Shape and Form:

• V-shaped building maximizing views and creating an embracing feel.

• Wind block design for enhanced guest comfort.

Pool Area Design:

• Three distinct tiers and multiple pools for different experiences.

• Great food and beverage options with natural ventilation.

• Community hub bar area with a sundial-like roof. Tune in to hear more about this amazing project and the design process behind it!

FNA 143: Amy-ing for a Good Show Jul 20, 2024

Show notes

Glenn and Craig welcome back Amy Montgomery for her yearly appearance. Grab a drink and have a lugh along with us!

Our TOPPODCAST Picks

Follow Us

Stay Connected

Related Podcasts

Links

Stay Connected