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895: Developing High Performing Teams Aug 24, 2024

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Shane Green, Founder and President of SGEi, talks about how to inspire people and companies to move beyond the mundane and out of status quo to exceed the expectations of their employees and customers. What are ways that organizations can attract the right talent, retain that talent, and wow the customer?

Optimizing Hotels' Tech Stacks, Customer Personalization, and Business Intelligence Aug 23, 2024

Show notes

I caught up with Dina Belon, President of Staypineapple Hotels Inc. during the Southern Lodging Summit, where she shared insights on optimizing hospitality operations through implementing cutting-edge technology and personalized guest experiences.

Key highlights include:

Optimizing Tech Stacks: Insights into Staypineapple's recent tech stack overhaul and the challenges of integration.

Personalized Guest Experiences: How Staypineapple uses data to create hyper-personalized services, enhancing guest satisfaction.

Business Intelligence: The role of AI and data in understanding market trends and outperforming competitors.

Nimble Operations: The importance of flexibility and smart decision-making in the evolving hospitality landscape.

894: LivAway Suites Debuts! We Tour It! Aug 23, 2024

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Discover the secrets behind the success of LivAway Suites, an innovative upscale economy extended stay hotel. In this episode, COO Kevin Dailey and I explore the brand's unique approach to guest experience, technology integration, and property design.

Learn how LivAway Suites is redefining the extended stay market with its focus on essential amenities, efficient operations, and strategic expansion plans. From check-in kiosks to smart parcel lockers, this episode reveals the cutting-edge features defining LivAway Suites.

Main Points:

• Introduction to LivAway Suites, an upscale economy extended stay hotel

• Focus on guest needs over wants

• Technology integration for enhanced guest experience and operational efficiency

• Unique property design and layout for optimal guest comfort

• Expansion plans and franchising strategy

893: Navigating Hotel Development Evolution w Vision's Mitch Patel Aug 17, 2024

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We discuss current trends and challenges in the hospitality industry with Mitch Patel, CEO of Vision Hospitality Group, focusing on the rise of extended stay hotels, innovative development strategies, and the importance of creating memorable guest experiences.

Mitch shares his expertise on:

Extended Stay Success: Why extended stay properties have become a "darling" of the industry, and how Vision Hospitality has leveraged this trend.

Development Challenges: Navigating construction cost volatility, labor shortages, and high interest rates in today's hotel development landscape.

Lifestyle Select Service Hotels: The growing popularity of lifestyle select service hotels, combining boutique elements with efficient business models.

Experiential Design: How hotels are prioritizing memorable guest experiences, from room design to public space activation.

Profitability Beyond Room Rates: Innovative strategies to boost profit per available customer through food and beverage, rooftop bars, and more.

This episode offers valuable insights for hospitality professionals, developers, and anyone interested in the future of hotel design and operations.

ESLA Icons & Experts: Investing in Extended Stay Hotels Aug 14, 2024

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Scott Stevens, of HREC, and Glenn Bisping, Director of Franchise Services at Extended Stay America (ESA) on why major hotel brands are entering the extended stay segment, how the market has evolved, and why it's attracting investors.

Discover the benefits of partnering with brokers for hotel investments, how to navigate current lending challenges, and what to watch out for when investing in extended stay properties.

Please visit our sponsor, HREC at www.HREC.com and learn more about ESLA at ESLA.org.

Key Highlights: • Extended Stay America's success and its focus on long-term profitability • Insights into the growing interest from major hotel brands in extended stay segments • The role of brokers in helping investors find and purchase profitable hotel assets • Understanding market demand and key drivers for extended stay investments • The importance of partnerships between franchisors, brokers, and investors • How financing and market trends affect the extended stay sector

#ExtendedStayHotels #HotelInvesting #RealEstateInvestment #FranchiseBusiness #HotelDevelopment #InvestmentTips #ExtendedStayAmerica #HotelBrokerage #HospitalityIndustry

Election Impact on Hospitality with Chirag Shah at LendingCon Aug 14, 2024

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Glenn and Chirag Shah, American Hotel & Lodging Association's EVP, Federal and Political Affairs & Counsel, at LendingCon - Hospitality Investors Conference to explore the intersection of politics and the hospitality industry, especially with an election just around the corner.

Episode Highlights:

Election Impact: Discussing the potential effects of the upcoming election on the hospitality industry and why it's considered the most crucial election yet.

Political Climate: Insight into the razor-thin margins in the House and Senate and their implications for future legislative agendas.

Bipartisan Relationships: How HLA builds relationships with both sides of the aisle to advocate for the lodging industry.

Industry Advocacy: The importance of sharing industry stories with Congress and conducting "Heart of the House" tours to highlight the sector's economic and social impact.

Regional and Local Outreach: HLA's extensive participation in over 120 events yearly to strengthen connections with local hoteliers and officials.

Upcoming Event: Invitation to "Hotels on the Hill" in Washington, D.C., on September 24th and 25th for direct engagement with policymakers. Discover how the hospitality industry navigates the political landscape to secure a prosperous future.

#HospitalityIndustry #LendingCon #Election2024 #PoliticalImpact #BipartisanAdvocacy #HotelsOnTheHill #HLA #IndustryLeadership #Podcast

892: Closing Hotel Deals in a High-Interest World Aug 14, 2024

Show notes

Today we discuss the current state of the hospitality industry, including challenges and opportunities in the market. Ryan Bosch, Principal of Arriba Capital, Glenn and Anthony discuss impact of interest rates on hotel deals, the evolving lending landscape, and insights into the booming extended stay sector. Discover strategies for securing financing, common pitfalls to avoid, and expert advice on navigating the complex world of hotel investment.

Infrastructure and Economic Growth in Central Florida with Congressman Darren Soto Aug 09, 2024

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Glenn talks with Congressman Darren Soto during LendingCon about the significant infrastructure investments in Central Florida and its impact on the economy and tourism industry.

Episode Highlights:

Infrastructure Investment: Insight into the $3.5 billion expansion of I-4, aimed at alleviating the worst traffic in the nation and boosting Central Florida's growth.
Airport Expansion: $300 million investment in Orlando International Airport to enhance travel for both tourists and locals, strengthening the business lifeline of the region.
Public-Private Partnerships: The successful collaboration between public and private sectors, like the Brightline expansion, which connects Miami to Orlando and will soon extend to Tampa.
SunRail and Intercity Travel: How expanding rail services is improving employee commutes and supporting the hospitality industry by making transportation more efficient and affordable.
Economic Outlook: Discussion on Central Florida's steady growth in tourism and the potential for interest rate reductions as inflation drops below 3%, offering better access to capital for businesses.

Discover how strategic infrastructure investments are shaping the future of Central Florida and driving economic prosperity. Don't miss this engaging discussion on the link between infrastructure and economic health!

#Infrastructure #CentralFloridaGrowth #BrightlineExpansion #PublicPrivatePartnerships #HospitalityIndustry #EconomicOutlook #Tourism #OrlandoAirport #Podcast

Navigating Hospitality Development with Congressman Aaron Bean at Lending Con Aug 09, 2024

Show notes

Congressman Aaron Bean and Glenn chat at at LendingCon in Orlando, Florida, discussing the latest issues and innovations in hospitality development.

Episode Highlights:

Event Overview: Reporting from LendingCon at the Rosen Center Hotel with 800 hospitality industry leaders.
Human Interaction: Emphasizing the importance of personal connections in leadership and exceptional guest experiences.
Access to Capital: Strategies to help hoteliers obtain capital, including changes to the Small Business Administration loan program.
Bank Relationships: Importance of cultivating relationships with local banks to secure loans and support the hospitality sector.
Political Engagement: Encouraging hoteliers to invite local politicians to their properties to build relationships and advocate for their businesses.
Election Insights: Discussing the upcoming November election and its impact on the hospitality industry.

Discover actionable insights and practical tips for thriving in the hospitality industry. Don't miss this engaging conversation that blends industry knowledge with political perspectives!

Icons and Experts: Maximizing Profits in Extended Stay Hotels: Expert Strategies for Revenue Management Success Aug 08, 2024

Show notes

Discover the essential strategies for optimizing revenue in extended stay hotels! In this episode of ESLA's Experts & Icons, Ewa Kemper, VP Revenue Management at Dellisart and cohost Doug Artusio, ESLA's Founder, share essential tips for revenue management and the importance of finding the right balance between extended stay and transient guests. Maximize profitability without compromising the unique operational model of extended stay properties.

Thanks to Dellisart for sponsoring this show!!! Visit them at dellisart.com and ask them how to help you increase your hotel's revenue.

Key Points: • Revenue Strategy: The crucial balance between extended stay and transient guests to optimize profitability. • Profit Comparison: Analyzing the profit margins between short-term and long-term stays. • Operational Efficiency: The importance of maintaining high occupancy with the right revenue mix. • Customer Engagement: Techniques to convert third-party bookings into loyal customers. • Market Understanding: The necessity of knowing your market, competitors, and customer demographics. • Dynamic Pricing: The importance of real-time pricing adjustments and market responsiveness. • Communication: The critical role of communication between revenue managers and property staff. • Diverse Business Sources: Leveraging various channels and customer types to fill rooms efficiently. • Value Proposition: Highlighting the unique amenities and value of extended stay properties.

#Hospitality #HotelManagement #ExtendedStay #RevenueManagement #TravelIndustry #HospitalityInsights #HotelRevenue #BusinessTravel #TravelTips #HotelStrategy #RevenueOptimization #HospitalityLeaders #HotelOwners #HotelierLife #HospitalityPodcast #PodcastEpisode #BusinessAdvice #TravelBusiness #HotelExperts #TravelProfessionals

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