Next Level BizTech

Latest Episodes:

Ep.158 The Next Big Thing in Tech: 5G, PCN, and Starlink Explained with Ron Ireland of EPIC iO Feb 26, 2025

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Join us today as we have a long-time friend of the channel Ron Ireland, President of the Channel for Epic iO. Today's track is titled The Next Big Thing in Tech 5G, PCN, and Starlink Explained. Ron talks not only about how Epic has navigated the evolution of connectivity but also how they have had such key differentiators in their history in wireless. As you'll see, they've got some tried and true expertise when it comes to designing wireless and multi-location networks. Having the history they do, they've learned a thing or two about the pitfalls and, most importantly, how to avoid them. Listen as Ron talks about their specific key products and how each can be a wedge into a customer on its own!

Ep. 157 Beyond IT: The secret sauce in managed services for Cloud and Security with Troy Phelps Feb 19, 2025

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Jump in today as we wrap up our track with Troy Phelps, CISO Advisor of TA Phelps. Today's track is Beyond IT: The Secret Sauce in managed Services for Cloud and Security. Troy has an exceptionally unique history and career path. We start out and learn that not only was Troy in the military, but he was actually a SPY early on! After that, Troy transitioned into the world of security and it's always been a passion of his. After the clandestine work, Troy shares some experiences being the CISO at Home Depot and more. Not only will you learn about his storied past, but he gives you so many pro tips with regard to how you approach a CISO and what they're going through. Don't miss a minute of it!

Ep.156- Beyond IT: The secret sauce in managed services for cloud and security with Mike Gray Feb 12, 2025

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You really don't want to miss a minute of this episode! Mike Gray, CTO of Thrive, joins us today on the podcast. Mike dives in with us on our episode titled Beyond IT: The Secret Sauce in Managed Services for Cloud and Security. We get to hear so many valuable perspectives from Mike, the CTO who comes from the lens of being a customer CTO. He understands pain points, buying patterns, and a deeper analysis of what resonates with the customer. I can't begin to summarize all the moments of wisdom he drops, so stay to the end!

Ep.155- Beyond IT-The secret sauce in managed services for cloud and security with Koby Phillips Feb 05, 2025

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Listen today as we jump in with the VP of Cloud at Telarus, Koby Phillips. Koby and I dive into a session called Beyond IT: The Secret Sauce in Managed Services for Cloud and Security. The TLDR is that the secret sauce isn't one thing; it's a combination of a handful of things done really well. As you listen in, you'll hear Koby run through some of these as cover topics such as "Success by Failure", "How to understand a customer's IT Team" and more. Don't miss it, as Koby lays out some topics we haven't quite hit on before.

Ep.154-Why Expense Management is the Simple Lead-in for Complex Solutions- with Jared Parker Jan 29, 2025

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Listen today as we uncover new strategies in Technology Expense Management and how it's becoming so different and crucial. Today, we dive in with Jared Parker of Onesource as we talk: Why is Expense Management the simple lead-in for Complex Solutions? Jared gives such incredible life lessons that apply to everyone today. In addition, some unique strategies you might not have thought of around TEM. He helps us uncover how it's starting to go beyond Telecom and really now Technology Expenses as a whole. Don't miss a few key tips Jared helps share that could help ensure you're spending time in your accounts where you want while this helps uncover more!

Ep.153- Pulse of CX: The Real-Time Insights that Matter- Michael Quince Jan 22, 2025

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Join us today as we dive further into the customer experience with The Pulse of CX: The Real-Time Insights that Matter! With Michael Quince of NICE. Michael and I dive into what's currently evolving in the CX landscape on the customer side. Michael gives us some interesting tips as the buyers have changed, the pro tips for focusing on multiple contacts within a cx prospect. He also dives into some key lessons learned early on in his Sales career, how NICE differentiates, and most importantly, what it seems like all the customers are still struggling with. You might even find some Kmart references here!

Ep. 152- Pulse of CX The Real-Time Insights that Matter with James Gordon of C3 Jan 15, 2025

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Listen today as we jump into 2025 with James Gordon, UC/CX Engineer from C3 Tech Advisors. What better time than early in the year to talk about The Pulse of CX: Real-Time Insights that Matter! WARNING: If you like Notre Dame Football, you'll like part of our discussion today...Besides being huge ND fans and James being a Grad of ND himself, we talked about considerable parallels in accountability from key life lessons; we talked about big trends in CX right now and what the customers are asking for. Also, we talked about products that resonate and solve problems. Stay long enough, and you may even hear James share some KEY tips and tricks for capturing a prospect's attention and some great advice on running an efficient deal cycle.

Ep. 151- The Pulse of CX-Realtime Insights that Matter with Meagan Thai Jan 08, 2025

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Welcome to season 4 of the podcast as we kick off with Meagan Thai, CX Solution Architect at Telarus. Meagan kicks us off with this session called The Pulse of CX, which is real-time insights that matter. Meagan looks back at all the trends, the asks, and the go-to-market plan, and most importantly, she dissects what the customers are saying and asking for. She especially shares a ton of where customers are looking right now and going beyond traditional transcription and multi-channel communication. Don't miss a minute of this one!

Ep.150- Looking Back at a Year of Impactful Episodes Jan 01, 2025

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Welcome to our first episode of Season 4 and of 2025, Episode 150! Today as we kick off the year, we take a look back at some of the most impactful episodes with our 2024 look back. As always, we've got plenty of pro tips and tricks revealed as we cover Cyber, IoT, AI + CX, alongside Cloud sprinkled in. In this look back, you'll hear from Telarus Trusted Advisors, Suppliers, and Telarus folks themselves. Jump in as we look back and kick off 2025 with many more exciting episodes of Season 4 to come!

Ep. 149- Tech Stack Mastery: How to Sell across Cloud, Connectivity, and Security with Daniel Vaughan Dec 25, 2024

Show notes

Jump in today for more sales and strategy tips as we have Telarus Trusted Advisor Daniel Vaughan of EmmettsonROI on the show. Daniel shares his very unique path of how he went from an honors Environmental Science major to starting his own company after a series of roles. He drops unique approach after unique approach of new discovery strategies, and he's figured out how to change the opening conversation with his prospects. In addition, you'll get to hear a very unexpected turn on a deal he closed that just started as a text to a prospect. Don't miss this one!

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