Next Level BizTech

Latest Episodes:

52. Microsoft Teams, Is it always the right fit? With Shane Speakman Jan 18, 2023

Show notes

Tune in today to hear Shane Speakman, VP of the UC practice at Telarus. Shane comes back on for Season 2 after being our very first guest on the show last season. Today we discuss something we're all familiar with, which is Microsoft Teams. More importantly, we talk about when it is a fit, and when it isn't. Shane lays out some very specific scenarios that I think our partners will like to hear.

51. What are the customer interactions of the future? Jan 11, 2023

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Listen in today with our incredible partner, Ryan Urbanski of Martin Advisory, as we talk trends, tech stacks, customer interactions, and more. Martin Advisory has been consulting for over 10 years, so pay close attention as Ryan shares what he’s seen, dissects some customer environments he has been through, and also lays out where he thinks we’re headed next!

50. What are the customer interactions of the future? with Guest Paul Jarman of NICE CXone Jan 04, 2023

Show notes

Listen in to this special episode where we get an opportunity to speak with a long-time friend and pioneer in the contact center space, Paul Jarman, of Nice CXone. Paul talks business lessons, along with key paradigm shifts that have happened over the years all of which have created incredible opportunities in the contact center space more than ever before.

49. What are the customer interactions of the future? Dec 28, 2022

Show notes

Listen in as we dive in with Sam Nelson, leader for the Telarus CX Practice. We chat about current trends how the customer expectations are changing, what we are seeing in actual deals, and what to watch out for in the next 12-18 months as new technology enters the space. If you stay till the end and hear a discovery call role play!

48. Why Shouldn’t I Run a Security Operations Center? with Guest, Sean Weisenburger Dec 22, 2022

Show notes

Listen in today as we talk with our partner, Sean Weisenburger of JIL Communications. Sean has been immersed in Security for 20+ years, originally as an MSP, and also as a seller. His angle of viewing security as a risk is very complimentary to how he helps customers leverage the power and economies of scale when it's time to add Security Operations. Find out for Sean how it all started with the computer store next door!

47. Why shouldn’t I run a Security Operations Center on my own? With Guest Ben Bohman Dec 14, 2022

Show notes

Listen in as Ben Bohman, Director of Solution Engineering Comcast Masergy talks about the value a customer gets from their Security Operations Center, with everything from endpoint detection to threat hunting and remediation. The price to value in this offering is unparalleled!

46. Why shouldn’t I run a Security Operations Center on my own? With Guest Jeff Hathcote Dec 07, 2022

Show notes

Tune in as we speak with Jeff Hathcote, Telarus Solution Architect for Security, and one of the most advanced security architects around. He talks about Security Operations and how, as a customer, why you should NOT try to build one on your own. Jeff has 20+ years of real-world practice building, managing, and designing under his belt, along with the foremost security certifications in the channel!

45. So you’re in Azure, now what? – with Aaron Bock Nov 30, 2022

Show notes

Listen in as we talk with Aaron Bock of Opkalla and how he went from an IT Accounting job to starting Opkalla where they solve infrastructure and technology problems. They have a deep focus around Microsoft and an in-depth understanding of the infrastructure provider landscape. We talk roadblocks, deals, and more!

44. So you’re in Azure, what’s next? With Guest Chad Muckenfuss Nov 23, 2022

Show notes

Tune in to listen as we chat with Chad Muckenfuss, Director of Channel, from Ancero. Ancero is a leading Managed Service Provider with a core focus on all things Microsoft & Azure. We talk about licenses, infrastructure & modernization, along with how to fully uncover these types of customers. You might even hear about how not only does Chad run the channel for Ancero, but may or may not have a cattle farm...

43. So you’re in Azure, what’s next? With guest Koby Phillips Nov 16, 2022

Show notes

Buckle up as we talk Microsoft Azure and cloud strategy with Koby Phillips, leader for the Telarus Cloud Practice. If you have customer moving or considering a move to Azure, you'll want to listen in. We dissect trends around key business drivers along with when a technical conversation works and when a business outcomes conversation makes more sense!

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