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    Latest Episodes:
    MBA036: Psychology of Leadership – Interview with Cillín Hearns Sep 08, 2015
    Show notes

    In this episode, leadership and performance coach Cillín Hearns explores what it means to be a leader and how to advance your leadership skills regardless of your current role or level.

    Cillín Hearns

    Cillín Hearns

    Leadership and performance coach with Setanta Consulting

    Cillín Hearns is a leadership and performance coach helping business and IT professionals become more successful in their roles. Cillín is also a frequent speaker at IIBA and PMI events.

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    

    After listening to this episode, you'll understand:

    • What leadership really is (hint: It’s not what you think)
    • Why our brains run on automatic so much
    • The shift you need to make to move toward leadership
    • How to grow and develop your leadership skills
    

    Show Notes

    Real leadership has to start from within. It’s what’s known as authentic leadership. Leadership is about being, doing, and saying. Before you can do and say, you must be. That requires self-awareness, awareness of the impact you have on others, on your environment and the impact that others and your environment have on you.

    When you have that awareness, conscious choice comes into play. This drives how you want to be . . . how you want to show up tomorrow, in your next meeting, with your team, or with your family. Instead on running on automatic, conscious choice means that you have the ability to decide to be the best that you can be.

    Running on Automatic
    People are wired to default to automatic behaviors. The brain is inherently lazy; if you have a strategy that has worked in the past, your brain will tell you to reuse that strategy rather than waste cognitive energy to come up with a new solution.

    If we had to re-think every encounter, decision, and situation, we wouldn’t be able to function as efficiently as we do. The brain creates shortcuts that allows us to very rapidly make decisions based on the information available to us.

    Cillín’s Philosophy of Leadership
    The definition of leadership doesn’t come from a book or from a class. You need to find their own vision of what leadership means to you, otherwise the definition won’t be the truth for you. Leadership must come from within.

    Some people might focus on getting things done while others may focus on inspiring others. It comes down to what you’re passionate about and following your passion. Reflect on your passions and what kind of impact you want to have on the world or on your team.

    This is leadership at any level, regardless of your title or authority. You don’t need a title to be a leader. When you behave in certain ways, you’re true to your values, and you have a vision, people will naturally start to follow you. That’s real leadership.

    You need certain skills to do the job as you move up in an organization’s hierarchy, be it technical skills, financial skills, or whatever else you might need in that role. But with that, you also need the soft skills – skills that will motivate people and get people to want to follow you.

    The Halo Effect
    If you do a great job, you may find yourself promoted to managing teams or individuals. You may even start managing those who have knowledge and experience outside of your expertise. They may come to you with questions for which you don’t know the answer.

    Unless you make a mental shift, you won’t be successful in that new role. You will have been promoted to a level of incompetence. Instead of continuing to rely in your technical leadership and expertise as you have done in the past, shift your thinking to helping people solve their own problems. Be able to step back and get comfortable with not knowing the answer all of the time. Rather than solving everyone’s problems, help them solve the problems themselves. Have the trust and faith that they can do that.

    Are Leaders Born or Made?
    While I honestly believe that leadership is a skill that can be practiced and developed, we do see some natural leaders. People can develop leadership skills primarily due to the environment in which they grew up. Exposure to others with strong leadership skills who communicates with you as a good leader would, you may begin to communicate in a similar way. To you, it’s not trying to be a leader, this is simply how people behave.

    If you weren’t exposed to those leadership personas during your formative years or if the strategies you used as a child don’t work in the adult world, that’s where self-reflection comes in. The ability to step back and create an awareness of why you’re doing the things you’re doing and what outcomes you’re experiencing. If you want different and better outcomes, you need to change what you’re doing.

    Grow Your Leadership Skills
    You may want to develop your leadership skills to be better in your current role or for career advancement. Start by understanding your strengths and what you’d like to improve.

    Models and assessment such as DISC can help you to understand your own behaviors and how we prefer to do things such as communicate, manage risk, manage stress, etc. Once we understand ourselves, we can start to look at others and potentially understand why others are behaving the way they are. This will help you influence better outcomes.

    Once we understand our own behaviors and style and begin to notice the style of others, we can begin to adapt to the needs of others. You can start to flex your style to better influence them to get the outcome you want.

    We can’t (and don’t want to) change who we are. We’re merely flexing our style at times to better communicate and interact with people who have different styles. That’s the beginning of influencing.

    Knowing is Not Enough
    It starts with knowing yourself and others, but that’s only the beginning. You need to practice observation and adapting over and over until it becomes second nature. Knowledge alone is not power. The application of knowledge is where the power is.

    Once you begin to be able to influence and lead others to a desired outcome, that’s when you start being recognized as a leader.

    There are other skills that you need when leading a team. You’ll need to know how to build a team and bring them together, how to create a common set of values, and create a common understanding of how you will work together as a team. It’s also critical to create a common goal or vision that the entire team wants to achieve.

    Z

    Your Homework

    Your homework is simple; work on being more aware of your thoughts and behaviors and the outcomes you’re experiencing as a result. That way, you can take time to reflect and understand your personality and how you are being perceived. That awareness will allow us to make a conscious choice to be the best we can be.

    What’s your take?

    Have you ever worked with a great leader? What behaviors and skills did they have? Do you have any tips to improve leadership skills? Please share your thoughts in the comments section below.

    Links mentioned in this episode:

    • Setanta Consulting
    • Free and simple DISC assessment you can use

    Thank you for listening to the program

    To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes.

    Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week.
    iTunes

    The post MBA036: Psychology of Leadership – Interview with Cillín Hearns appeared first on Mastering Business Analysis.


    MBA035: Active Listening – The Most Important Skill Sep 01, 2015
    Show notes

    In this episode, Susan DiFabio discusses a skill that’s critical to success as a business analyst, product owner, or project manager. It’s a skill that allows you to build trust and ensure an accurate, shared understanding. That skill is active listening.

    

    After listening to this episode, you'll understand:

    • What active listening is and why it’s so important
    • How and when to use reflective and exploratory listening
    • How to use silence to increase communication
    • What powerful questions are and how to use them
    

    Show Notes

    Good communication is criticalWhat is the most important skill needed by every business analyst, product owner, and project manager? It’s a key component of good communication and it’s skill that allows you to build trust and ensure an accurate, shared understanding. That skill is . . . active listening.

    What is Active Listening?
    Active listening can be defined from two perspectives: What is the outcome you’re looking for and what’s your starting stance. The outcome we want with active listening is accurately sending and receiving a message.

    This includes not only sending a message, but also confirming correct receipt of the information. This creates a virtuous circle of communication – the more I fully understand you, the more trust you feel to continue the conversation with me. Anything that produces that outcome is what is considered active listening as long as it aligns to the opening stance.

    The opening stance must start with authenticity, meaning that I need to be genuinely curious to understand what you’re saying. Along with authenticity, we need acceptance, which means that I accept what you’re telling me as a gift with appreciation and without judgment.

    Active listening can go beyond spoken words. It can include written and other forms of communication that confirm that I have heard and understand you.

    Can active listening be developed as a skill?
    Much like the skill of playing an instrument or sports, active listening can be developed with deliberate practice.

    Active listening can be improved through first understanding what those skills look like. Susan breaks active listening into two categories: Reflective Listening and Exploratory Listening.

    Reflective listening entail feeding back the same information to the speaker to show that you have heard what they said. It might be identical words or different words with the same meaning. If you change the speaker’s language, you may want to test that you have accurately understood by adding “Did I get that right?” This gives space for the speaker to elaborate on what they said.

    Using Silence
    Get comfortable with and make strategic use of silence. Most people are uncomfortable with silence and they want to fill the gap. They do this by elaborating on what they’ve said. They may need the silence to figure out how to articulate their thoughts.

    Get used to silence be building in small increments. Practice in conversations by being silent for 5 seconds and then 10 seconds. Building your comfort with silence by slowly increasing gaps in talking will allow you to get used to silence.

    It’s surprising what people will offer to you if you give them the silence and the space to do that.

    Exploratory Listening
    Exploratory listening involves asking questions and other approaches to allow the other person to dig deeper and expand on what they’ve said. Be aware of the type of questions you’re asking – are they open or closed? They each have their place and you’ll need to understand when to use each.

    When should you use each type of listening?
    Reflective listening works well at the beginning of the conversation, especially if you don’t know yet where the conversation is going. Once you understand the other person, you can move to exploratory listening to dive deeper into the issue.

    You also need to be aware of your relationship with the other person. To someone with whom you haven’t built a strong relationship, a series of ‘why’ questions can come across as an inquisition.

    Reframing Questions for Better Results
    Be aware of how you’re presenting your questions. Instead of asking ‘why’, ask ‘what’ or ‘how’. Starting with ‘why’ questions can come across as accusatory. For example, instead of asking “Why did you do that”, ask “What was the outcome you were trying to achieve by doing that”.

    Tone of voice and the way you present your question affects how well your question is received. Using a tentative approach and checking for understanding also helps to make sure the message is correctly received.

    Using Powerful Questions

    Powerful questions cause the person you’re speaking with to have a new insight. It makes the person reflect and explore something they may not have considered. See the links section for a list of sample powerful questions.

    Use silence in combination with powerful questions to allow the other person to reflect and gain new insights. Powerful questions can also help people move out of being mired in seeing problems.

    Active Listening in Action
    Susan’s approach to active listening creates an environment of trust and helps build a shared understanding. Start with reflective listening to build trust by making the other person feel that they’re being heard. Move to exploratory listening to encourage others to share more information. Reframe your questions to create a safe environment to share information and move from judgment to curiosity.

    Adding tools such as powerful questions and silence will allow you to get the most out of your communication.

    Z

    Your Homework

    1. Create a cheat sheet for yourself listing the actions you are going to take to improve your active listening skills. Use this as a guide and pick one item to work on and improve in your daily interactions.
    2. Find a buddy at work and pair up to practice and give feedback on each other’s active listening skills.

    What’s your take?

    Do you have any tips to improve listening and communication skills? Have you used any of the techniques Susan mentioned? Please share your experience and comments in the section below.

    Links mentioned in this episode:

    • Susan DiFabio’s Website
    • List of powerful questions
    • Susan’s presentation on Active Listening from Agile 2015
    Susan DiFabio

    Susan DiFabio

    Independent Agile Coach with SKD Consulting

    Susan DiFabio is an independent agile coach with SDK Consulting and has spent many years on project teams in roles ranging from developer to designer to project manager to product manager. Recently, Susan gave a presentation at Agile 2015 entitled “The Single Most Important Skill Every Agilist Needs”.

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    Thank you for listening to the program

    To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes.

    Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week.
    iTunes

    The post MBA035: Active Listening – The Most Important Skill appeared first on Mastering Business Analysis.


    MBA034: Use Case 2.0 – Interview with Ian Spence Aug 25, 2015
    Show notes

    In this episode, author Ian Spence introduces us to a different way to utilize Use Cases in agile environments – Use Cases 2.0.

    Ian Spence specializes in large-scale agile adoptions and practice-based organizational change. He’s an experienced agile coach and has worked with hundreds of projects to introduce iterative and agile practices. He’s also the co-author of two influential software development books, “Use Case Modeling” and “Managing Iterative Software Development Projects”.

    After listening to this episode, you will understand:

    • The advantages of using use cases
    • How to use cases can be used in an agile environment
    • Why and how to create thin slices of use cases

    http://traffic.libsyn.com/masteringbusinessanalysis/MBA_034__Use_Cases_2.0_-_Interview_w.mp3

    Show Notes

    Why Use Cases?
    The biggest advantage to using use cases is that it provides you with a way to create a visual model of the system as a whole. They give you a great way of understanding the boundary and entirety of a system in a way everyone can understand.

    People often go wrong with use cases when they don’t understand the relationship between the use case diagram and the requirements or design of the system. People forget that software engineering is about the art of the possible and try to write these incredibly detailed requirements specifications that remove any ability of teams to innovate. Rather than focusing on the goals and the value, they get caught up in the design and create large, detailed specifications that don’t allow for fast feedback.

    Done well, use cases are great for creating a shared understanding of the system as a whole which is invaluable as you start to plan, design, and build any kind of software system.

    When you build a use case model, it’s to build understanding. Keep it simple.

    The Birth of Use Case 2.0
    Ian published an eBook to demonstrate a way to address using use cases in the iterative and incremental development environments of agile after seeing people struggle with use cases. The idea behind Use Case 2.0 came from Ivar Jacobson’s work on slicing use cases to support aspect-oriented software development and Ian Spence’s work on populating the backlog with use case slices. Use Cases 2.0 encourages people to develop use cases slice by slice with varying levels of detail. It encourages collaboration and emergent design.

    Getting Started with Use Case 2.0
    One of the principles of Use Case 2.0 is to start with and understand the big picture. Start by building a simple use case model, find your actors (which will help you understand your user types), and identify the goals that the system is going to support.

    From there, you can think in terms of a minimum viable system and identify the use cases that will be most critical to achieving the goals. This may also allow you to eliminate some low value or low importance use cases.

    “Over 60% of software code written is for error handling.”

    Once you understand the big picture and critical use cases, focus on the “happy path” scenarios and create a use case based on that with just enough detail. Perhaps you can simply bullet out the happy path or if required for regulatory or other reasons, you can provide more detail.

    Find the basic path and most obvious alternatives and create a slice through it. That could be one path or one test case through the scenario to give to developers to develop. Have a conversation with developers as to the requirements and test cases associated with that thin slice. This allows for emergent design.

    As developers are working on the first few slices, analysts can be working on the next few slices of use cases.

    How Do We Slice Use Cases?
    When we slice use cases, we look at them in terms of a series of steps for a basic flow without all of the variants. Look at the basic flow for certain types of customers or products to reduce the potential variants. Afterwards, you can look at which alternatives or other ways of achieving the goal are important and create slices for those.

    Slice around flows and scenarios, around the data, risk, size, and value. Don’t try to find all alternatives up front. Just start with one and iterate from there.

    Creating thin, vertical slices allows you to get feedback and adapt based on that feedback. Keep it lightweight at first and then fill in to the minimum level of detail needed.

    YOUR HOMEWORK (Ian’s Tip)

    1. Stop detailing all of the requirement upfront. Create thin slices and build out from there iteratively and incrementally.
    2. If you are in an agile environment and are using user stories, build a simple use case model to find the use cases and understand how the stories fit together into the big picture.

    What’s Your Take?
    Do you use Use Cases in an agile environment? Do you have any advice to share? Please share your experience in the comments below.

    Links mentioned in this episode

    • Use Case 2.0 eBook (Free Copy)
    • Ivar Jacobson website: http://www.ivarjacobson.com/resources/
    • Use Case 2.0 Community in LinkedIn
    • Use Case 2.0 Training from Ivar Jacobson

    Thank you for listening to the program

    To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes.

    Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week.

    The post MBA034: Use Case 2.0 – Interview with Ian Spence appeared first on Mastering Business Analysis.


    MBA033: Landing and Succeeding in Your First BA Role – Interview with Alex Papworth Aug 18, 2015
    Show notes

    In this episode, consultant and blogger Alex Papworth shares his advice for starting a career as a Business Analyst – how to get and succeed in your first role as a BA.

    Alex Papworth has over 20 years’ experience in IT. Through his website, Business Analyst Mentor, Alex has facilitated the sharing of expertise and experience for the business analyst community. Alex also provides resources and services to support business analysts pursuing professional development.

    After listening to this episode, you will know:

    • How to find opportunities to advance your BA skills and experience
    • How to target your job search
    • What you need to do to be successful as you begin your BA career

    http://traffic.libsyn.com/masteringbusinessanalysis/MBA_033__Landing_and_Succeeding_in_Y.mp3

    Show Notes

    Know Thyself
    Do inventory of your skills and see how they align to the requirements of the position. Focus on characteristics and capabilities around soft skills as those skills gives you the greatest long term ability. Those skills include communication, influencing, and active listening.

    Once you’ve completed your self-assessment, you can begin your job hunt by crafting your resume or CV to highlight those skills as they would be applied to a Business Analyst role. Next, define your strategy for pursuing your first role. The key is understanding your strengths and identifying your unique selling proposition (USP) that will give you a leg up on the competition. Some examples may include project management experience or business domain experience.

    The knowledge about your strengths and skills will allow you to hone your strategy about which roles and employers you will target as part of your job search. Don’t aim for every company and every role. Pick and choose the ones that provide the best opportunities for you to use your strengths.

    How to Land Your First BA Role
    Keep in mind that even if you don’t have the title of Business Analyst, you may still be doing business analysis work that is applicable to the role.

    Start by looking at BA roles with your current employer and see if there are opportunities to work alongside business analysts. Start building contacts and offer help to the business analysts. Ask if you can shadow or observe them as they work to learn more about the role.

    Outside of your organization, look for opportunities with family, friends, volunteer organizations, and other areas that might benefit from your skills. Offering your time and services for free can allow you to build your experience.

    Success is All About Mindset

    To be successful in your new role, you need to have a learning mindset. Look at work as an opportunity to learn and take up new challenges.

    A well-known study showed some important information about how people learn. 70% of learning occurs on the job, 20% occurs with other people, and 10% is from formal learning. Typically we look at formal learning as the way to increase our skills and knowledge. We need to recognize that instead, the workplace is the best place to learn.

    Maximize your learning from everything new you do by reflecting back on what worked and what didn’t. You can even form a small community of peers and share ideas and experiences to learn from each other.

    Self-awareness is a critical quality to be a top Business Analyst. It allows you to focus on continuous improvement.

    Alex’s Tip

    Contribute to the BA community. This can be done through a blog or participation in discussions on social media communities or industry events. Sharing your knowledge and experiences creates openness and allows you and others to increase your skills and knowledge. Look to give before you receive anything. Start sharing and building connections.

    What’s Your Take?
    How did you get your first BA job? Do you have any advice to share? Please share your experience in the comments below.

    Links mentioned in this episode

    • Alex’s website: http://businessanalystmentor.com/
    • Alex’s YouTube playlist
    • Follow Alex on Twitter: https://twitter.com/alexpapworth

    Thank you for listening to the program

    To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes.

    Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week.

    The post MBA033: Landing and Succeeding in Your First BA Role – Interview with Alex Papworth appeared first on Mastering Business Analysis.


    MBA032: Systems Thinking – Interview with Paula Bell Aug 11, 2015
    Show notes

    In this episode, consultant and author Paula Bell shares her approach to Systems Thinking – a holistic analysis approach to understanding how the parts of an organizational system interrelate.

    Paula Bell is a Business Analyst, consultant, mentor, author, and speaker known for providing guidance to aspiring business analysts. She’s held just about every role in a RACI matrix including business analyst, technical writer, project manager, developer, test lead, and product owner.

    After listening to this episode, you will understand:

    • What Systems Think is and why it’s important
    • How to begin
    • How you can better understand your customers and build a solution for their needs

    http://traffic.libsyn.com/masteringbusinessanalysis/MBA_032___Systems_Thinking_-_Intervi.mp3

    Show Notes

    Simply put, Systems Thinking is understanding the whole, not just the parts. The system isn’t just technology. It can include people, processes, and anything else related to how things get done.

    Have a holistic view of what you’re doing. Understanding the individual parts of a system and how they interrelate can help you to identify gaps and understand upstream and downstream impacts.

    When you work in a silo, you tend to make decisions without considering upstream and downstream impacts. This leads to inefficient or even failed processes and systems. We need to understand impacts up, down, and across the organization.

    Sometimes, even subject matter experts don’t understand the big picture and do things because they’ve always been done that way. Asking questions and having a holistic view will help us to identify inefficiencies activities that don’t contribute to organizational goals.

    “That’s how we’ve always done it” is the most dangerous phrase in organizations today.

    Where Do We Start?
    When starting a new project or new role, start by understanding how the organization is structured. Identify who the key players are, which departments are involved, and who makes the decisions. An organization chart can help you to understand how the organization is structured.

    Once you understand the structure, start building relationships. Once the stakeholders know who you are, one question to ask is “If you can change one of your biggest challenges today, what would that be?”.

    You will likely hear patters or themes that will allow you to better understand the organization. Keep those thoughts and patterns in mind when proceeding with the project to have a holistic view and make informed decisions. This helps with understanding and negotiating scope as well as managing scope creep.

    Learn to Love Challenge
    Don’t be afraid to ask why. Often, we may be given a solution to implement instead of a business need or problem to solve. Challenge assumptions and work to understand the business goals and how the solution is expected to meet those goals.

    The Importance of Systems Thinking
    If you fail to understand how the parts of a system interrelate, changing one part can have negative impacts on another part. While your project may be successful, the organization as a whole could experience a negative outcome.

    Systems Thinking Approach

    • Leverage org charts as well as vision and mission statements to understand the structure and goals of the organization.
    • Process maps help you to identify inefficiencies within the system.
    • For root cause analysis of some of the issues you’ve considered, Paula often uses a fishbone diagram
    • Use a consequence matrix to understand solution options and the pros and cons of each option.

    Paula’s Tips

    1. Understand how your organization functions by reviewing organizational charts and vision/mission statements
    2. Begin building relationships
    3. Learn about tools such as 5 Whys, a Consequence Matrix, and Fishbone diagram

    What’s Your Take?
    Do you have a different approach to systems thinking? Please share your experience in the comments below.

    Links mentioned in this episode

    • Paula’s website

    Thank you for listening to the program

    To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes.

    Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week.

    The post MBA032: Systems Thinking – Interview with Paula Bell appeared first on Mastering Business Analysis.


    MBA031: UX – Are you Experienced? Interview with Neil Turner Aug 04, 2015
    Show notes

    In this episode, User Experience designer and researcher Neil Turner will share his thoughts on how and when to interact with UX professionals in your company as well as give you some practical tips and tools you can use to create a better experience for your customers.

    Neil Turner is a User experience designer and researcher with over 10 years of commercial UX experience. Neil also runs a blog called UX for the Masses where he shares tips, techniques, and tools everyone can use to design a better user experience.

    After listening to this episode, you will understand:

    • What User Experience Design is and how it differs from Customer Experience Design (CX)
    • Tools you can use to begin building a better experience for your customers
    • How you can better understand your customers and build a solution for their needs

    http://traffic.libsyn.com/masteringbusinessanalysis/MBA_031.mp3

    Show Notes

    What is UX?
    User experience design (UX) is more than the buttons and interface of an application. It encompasses the entire experience of a user to make sure their journey through system interaction is a positive one. A large part of UX is user-centric design, essentially giving the user a seat at the table when designing an application.

    UX helps to mitigate risk by getting frequent customer feedback when it’s easier and cheaper to make changes. UX differs from CX (customer experience) in that CX may cover customer interactions through multiple channels and multiple touch points.

    Both User Experience Design professionals and Business Analysts often ask questions to understand the goals so that then can ensure the resulting solution meets the needs of the user and the organization. They may work together to get design feedback and iterate on the design.

    “Design isn’t the sole responsibility of the designer, it’s the entire team’s responsibility”

    Any opportunity to work directly with users allows UX professionals (and business Analysts) to develop empathy and build a solution the better fits the user needs. Getting a lot of ideas on the table and exploring alternatives is helpful in developing a great solution through iterating and getting feedback.

    UX Tools
    You may already be using some User Experience Design tools. Some common tools include personas, story maps, and process maps. A UX professional may also use prototypes and wireframes to solicit feedback on their design.

    Another tools Neil recommends using Customer Experience Maps. This maps out a customer’s journey end to end (the different touchpoints and experiences) to better understand the customer, identify key parts of their journey and creating a seamless experience. There are generally two types of User Experience maps:

    1. Existing experience based on qualitative and quantitative research
    2. Future experience when designing a new product or changing an existing project

    More important than tools, however, is the mindset. Put yourself in the customer’s shoes and design something that meets their needs (and is a pleasure to use).

    Neil’s Tip
    As much as possible, get out and interact with users. It’s easier than you think and understanding the user’s needs and pain points is critical to developing a solution that will solve their problems.

    What’s Your Take?
    Have you worked with UX Designers or used some UX tools? Please leave a response below and share your experience.

    Links mentioned in this episode

    • Neil’s Website: http://www.uxforthemasses.com/
    • 25 Great and Free UX Tools: http://www.uxforthemasses.com/free-ux-tools/
    • InfoDesign: www.informationdesign.org/
    • UX Magazine: https://uxmag.com/
    • Smashing Magazine: www.smashingmagazine.com/
    • UX Matters: www.uxmatters.com
    • The UX Booth: www.uxbooth.com/

    Thank you for listening to the program

    To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes.

    Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week.

    The post MBA031: UX – Are you Experienced? Interview with Neil Turner appeared first on Mastering Business Analysis.


    MBA030: Myths and Patterns of Organizational Change – Interview with Linda Rising Jul 28, 2015
    Show notes

    In this episode, author, speaker, and consultant Linda Rising helps us to better understand resistance to change and some of the myths and patterns associated with leading organizational change.

    Linda Rising is consultant, speaker and author of four books on topics ranging from organizational change to patterns in software development.

    After listening to this episode, you will understand:

    • The myths of organizational change that lead us down the wrong path
    • Why simply stating facts doesn’t persuade people
    • How you can convert naysayers into allies

    http://traffic.libsyn.com/masteringbusinessanalysis/MBA_030.mp3

    Show Notes

    Linda Rising has combined her knowledge of neuroscience and software design patterns to develop ways to better influence organizational change. Along the way, she had identified some myths and patterns that stall organizational change initiatives.

    The Myths
    Myth #1: Smart people make decisions rationally and can be persuaded by a presentation of facts and benefits.

    Fact: People aren’t rational decision makers. Research results from the field of economics shows us that we are in fact irrational. We make decisions for a variety of reasons such as emotion and even reasons that may be hidden to ourselves.

    How to address this myth: Be aware that people aren’t rational decision makers and have a set of cognitive biases that we need to overcome. Approach change with a personal touch. Take the advice of Stephen Covey and “seek first to understand and then be understood”. Instead of concentrating on your message, focus on the audience, the person who is afraid of the change, the person with anxiety, and put yourself in the other person’s shoes to understand their point of view. This goes beyond explaining what’s in it for them.

    Myth #2: The idea is so good, that the quality itself is convincing. We believe that good ideas will triumph in the end.

    Fact: This is known as the “just world fallacy”. There’s plenty of history to show us that often bad ideas win over good ideas. It’s not about goodness. It’s not about rationality. It’s about trying to understand the deep seeded feelings and needs of other people.

    How to address this myth: Use the Fear-Less Pattern. Sometimes seeking to understand others is enough to convince them to be open to your idea. Instead of avoiding them, seek out people who are negative or are “naysayers” and seek to understand their perspective. Don’t try to reason or argue with them. Be genuinely, sincerely interested in what they have to say.

    “Listen them into agreeing with you.”

    Let naysayers play the role of Champion-Skeptic. It’s useful to have someone in a discussion who sees the downside so that you can understand possible issues and have a broader understanding of concerns. It also keeps the group from getting carried away with an idea without considering the downside and alternatives.

    Bonus Tip: Do food. We’re hard wired to have food on the table when we get together with people we trust. Having food makes us more trustful and more open to ideas. It doesn’t need to be anything extravagant . . . just a little food makes people more open to new ideas. This even works with distributed teams by sharing a recipe and sharing the food during the meeting.

    What can we start doing today and see positive results right away?
    Remember that none of us make rational decisions. There are many biases that we carry around with us that get in the way of making rational decisions. Call up the fact that we have biases and combat those biases by slowing things down by counting from 10 to one. If in a meeting that requires a critical, contentious decision, consider taking a break to slow things down.

    What’s Your Take?
    Do you have any tips or suggestions for leading organizational change iniatives? Please share in the comments below.

    Links mentioned in this episode

    • Linda’s Website: http://www.lindarising.org/
    • Follow Linda on Twitter @RisingLinda: https://twitter.com/RisingLinda
    • Linda’s Book on Amazon – More Fearless Change

    Thank you for listening to the program

    To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes.

    Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week.

    The post MBA030: Myths and Patterns of Organizational Change – Interview with Linda Rising appeared first on Mastering Business Analysis.


    MBA029: Business Process Improvement – Keep it Simple – Interview with Brian Hunt Jul 21, 2015
    Show notes

    In this episode, Business Process Consultant Brian Hunt shares with us his approach to starting a business process improvement initiative and some simple tools you can use to get started.

    Brian Hunt, CBAP is a Business Process Consultant specializing in business process improvement and simplification initiatives. Brian is a 6 Sigma Black Belt and believes that achieving simplicity in business processes is the most effective way to reduce waste and enable an organization to respond to market opportunities and threats.

    After listening to this episode, you will understand:

    • How to start a business improvement initiative
    • The right people to talk to to discover improvement opportunities
    • Simple techniques and shortcuts to identifying areas to improve
    • What a wombat has to do with process improvement

    http://traffic.libsyn.com/masteringbusinessanalysis/MBA_029.mp3

    Show Notes

    Starting Out
    When starting a process improvement project, it’s important to discover if you are looking at a symptom or causes. Also, understand what the sponsor wants – a quick fix or systemic change. A systemic change requires a much higher level of leadership support than a quick fix.

    Assuming that you have full support of the initiative, you need to know how that processes connects to upstream and downstream process and how it fits in with other processes in the organization. To get a view of how processes interrelate, Brian uses IDEF0/IDEF3 models.

    Why is Process Improvement Needed?
    As an organization grows, processes become more complicated. Informal processes stop working properly and you get workarounds and undocumented processes without consistency. To address process improvement, we need to:

    1. Find the current processes – Identifying workarounds and undocumented procedures
    2. Classify and catalog the processes – Identify what they are and where they fit
    3. Evaluate the processes – Identify which processes are not needed, which are duplicated, what needs to work better, and what needs to be created
    4. Correct processes as needed and connect them all together for the organization

    As you go through the processes, you need to create a common business language. Finding duplication and improvement opportunities will be very difficult without a common language.

    Identify Opportunities
    To identify inefficiencies and opportunities for improvement, you need to speak with the people performing the process and identify pain points. One technique you can use to uncover the root cause of the inefficiencies is the Five Whys technique in which you seek to understand why each step in a causal chain is happening. Often the true root cause is uncovered in three whys.

    Take Action
    Once the problem or inefficiency has been uncovered, we need to take action. Create an action plan that notes the problems that were found, the planned actions to address each problem, who will be responsible for carrying out that action, and by when. Make the action visible by publishing in to the company intranet or some other means.

    If you can make the issues raised by the front line workers visible and can show that they are being listened to, that will encourage more people to submit their own issues and suggestions.

    Research by Sidney Yoshida in “The Iceberg of Ignorance”, concluded that 100% of the problems are known by the employees at the bottom of the organization, 74% of problems are known by supervisors, 9% are known by middle management, and only 4% of an organization’s front line problems are known by top management. That means that 96% of the problems within an organization are invisible to top management, which is unsettling because many improvement initiatives originate at the top of the organization.

    Tool: SIPOC
    A SIPOC is a simple yet powerful tool to understand the process inputs, outputs, and people impacted. SIPOC stands for Suppliers, Inputs, Process, Outputs, and Customers. It helps you to understand how the output from one process or step can be an input to the next step. This model can help you understand the internal customer/supplier relationship. Understanding the inputs and outputs needed helps you to understand what is needed and by whom.

    It may also help you to identify non-value added (waste) inputs, steps, or outputs. A SIPOC can also help you to understand impacts or a change made to any part of the model. Brian frequently uses color coding in his SIPOC. He uses red, yellow, or green to indicate the quality of that SIPOC stge.

    Technique: TPN Analysis
    Once problems are identified, you may discover that some changes can be made by front line employees while other changes require approval from the leadership team. To decide what can be done, use a TPN (Totally, Partially, Not) Analysis to determine if the change is totally, partially, or not within the control of the department.

    Decide Which Changes to Implement
    Brian recommends creating a spreadsheet of the change ideas and developing a mind map. From there, you can create clusters and identify duplication or common processes so that you can address multiple issues at once.

    Tool: Value Stream Mapping
    Value Stream Mapping takes the process flow from left to right and shows all activities in the process that are either adding value or not adding value. Non-value adding activities may include rework, going back to the customer for more information, waiting time, and other activities that do not bring value to the customer. Often, a value stream map will include timing or duration for each activity. This helps you to identify opportunities for improvement.

    Brian’s simple approach to value stream mapping starts with mapping the process flow from left to right including a horizontal line. He maps the process using Post-It notes and places value adding activities above the horizontal line and non-value adding activities below the line.

    Technique: WOMBAT
    WOMBAT stands for Waste Of Money, Brians, and Time and is an approach to Brianstorm to identify areas of waste. Begin by asking people to silently write on Post-It notes all of the issues that get in the way of them being able to work efficiently. This allows you to quickly identify improvement opportunities.

    After you have gathered the Post-It notes, cluster them into affinity groups (grouping related items together) and label each grouping. This also works as a good mental warm-up before process mapping. The items can be tagged to the appropriate step in the process map.

    Brian’s tips to make WOMBAT better: Managers should not be included in the Brianstorming as this could inhibit sharing of some ideas. Also, participants should write in all capital letters. This makes it easier to photograph the output and also disguises handwriting.

    Brian’s Tip to See Results Right Away
    Start building a common business language and share it throughout the organization on the company’s intranet.

    The key for successful process improvement projects is to keep it simple and keep it visible.

    What’s Your Take?
    Do you have any tips or suggestions for business process improvement projects? Please share in the comments below.

    Links mentioned in this episode

    • Brian Hunt’s website: http://BPA.guru
    • APQC Framework for creating a common language: www.APQC.org

    Thank you for listening to the program

    To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes.

    Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week.

    The post MBA029: Business Process Improvement – Keep it Simple – Interview with Brian Hunt appeared first on Mastering Business Analysis.


    MBA028: Talking Techie and Presenting Complex Ideas with Melissa Marshall Jul 14, 2015
    Show notes

    In this episode, Melissa Marshall will help us to understand how to bridge the gap between technical terms and business terms and present information in a meaningful way.

    Melissa Marshall is on a mission to transform how scientists, engineers, and other technical professionals present their work. That’s because she believes that even the best information is destined to remain undiscovered unless it’s presented in a clear and compelling way that sparks innovation and drives adoption. In 2012, she gave a TED talk entitled Talk Nerdy to Me about the need to present complex information in an understandable manner.

    After listening to this episode, you will understand:

    • Why it’s critical to be able to communicate complex information to a general audience
    • How to use an audience centered approach to make your presentation better
    • How to make numbers more meaningful
    • How to address one of the biggest challenges in presenting

    http://traffic.libsyn.com/masteringbusinessanalysis/MBA_028.mp3

    Show Notes

    Audience Centered speaking
    Anytime you’re presenting your ideas, craft your communications considering the needs of your audience. There are three ways to employ an audience centered appoach:

    1. Preparation: Think about the detail that you choose to share. You’re at risk of losing your audience if you get too much down in the weeds. To avoid this, write down where you want your audience to end up when you finish your presentation. What do you want your audience to know, believe, or understand as a result of your presentation?
    Once you know that end state, you can work backwards from there to build your presentation by identifying what your audience needs to know to get to that end state.

    2. Use of Visual Aids: Instead of creating slides for yourself, reminding you of the points you wish to get across, think about the impact you want to make on your audience. Cognitive science has shown us that there’s a limit to how much word based information an audience can process. Having a lot of words on a slide means that the audience has to process not only the words you say, but also the words on the slides. This causes cognitive overload. Instead of words, consider using images that do something for us that words cannot. Use charts, graphs, and images to help get your point across.

    3. Language Choices: Make your language more concrete through the use of analogies, examples, and stories. This will make the information you’re sharing easier to understand and more memorable. You want your audience to be able to recall and explain your ideas to someone else after your presentation. Stories, analogies, and examples are sticky pieces of information that people will remember and give them a structure to share information.

    Make Numbers Meaningful
    When presenting numbers, give your audience context. Show numbers in relation to other numbers (budget, distance, size, etc.) or in the context of what that would mean to the audience. Creating an anchor point for your numbers allows your audience to form a judgment as to what that number really means.

    The Biggest Challenges
    The most difficult audience is a mixed audience – one with both technical and non-technical people. To address this type of audience, we must return to points of common ground. A point of common ground is something that everyone in the room understands.
    Plan throughout your presentation for points at which you provide a wrap-up of technical concepts and return to common ground.

    “You’re only as successful as how well your message is received.”

    Melissa’s Tip
    When creating a presentation, start with a blank template instead of the text / bullet based template. Instead, use meaningful images and put text in the notes pages that can be shared after the presentation.

    What’s Your Take?
    Do you have any tips or suggestions for communicating technical information to a general audience? Please share in the comments below.

    Links mentioned in this episode

    • Melissa Marshall’s Website: http://www.presentyourscience.com/
    • Robert Ballard’s TED Talk: http://www.ted.com/talks/robert_ballard_on_exploring_the_oceans
    • Nancy Duarte’s Books (Get a free copy of her book, Resonate): http://www.duarte.com/perspective/#books
    • Information on Melissa’s training services

    Thank you for listening to the program

    To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes.

    Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week.

    The post MBA028: Talking Techie and Presenting Complex Ideas with Melissa Marshall appeared first on Mastering Business Analysis.


    MBA027: Elicit User Requirements with Legos – Interview with Ellen Grove Jul 07, 2015
    Show notes

    In this episode, Ellen Grove speaks with us about how to use Legos (the building blocks for kids) to elicit user requirements.

    Ellen Grove is an agile coach and trainer who helps teams make better software through coaching them to create the circumstances in which they can work most productively and effectively. She uses team-building and facilitation approaches to support the transition to collaborative Agile work practices at the team, managerial and corporate level.

    After listening to this episode, you will understand:

    • Why games make collaboration easier
    • What Lego Serious Play is
    • How to use Legos to elicit user requirements
    • Steps you can take to enhance communication, engagement, and collaboration in your team

    http://traffic.libsyn.com/masteringbusinessanalysis/MBA_025.mp3

    Show Notes

    About Lego Serious Play
    LSP is a structured facilitation approach for getting work done using Legos. It can be used for strategic visioning, team building, individual career planning and more. It’s used anywhere you’re trying to get people to pull ideas out of their head and out on the table and then have a conversation about those ideas or create a shared landscape.

    It’s a repeated cycle of posing a question, having people build an answer to the question, having people share the story of the model they’ve built, and deciding what to do with the story the new shared understanding they’ve developed.

    In the end, it’s an approach to get people talking to each other and create a shared understanding.

    Why Lego Serious Play?
    Sometimes this approach gets people to share that they didn’t know they had or didn’t know how to articulate or share things they wouldn’t have otherwise.
    When you use Lego Serious Play, it levels the playing field so that everyone is participating on the same basis. It harnesses the creative capacity of everyone in the room.

    Legos for Requirements Elicitation
    When we’re designing a system, it’s less about the technical capabilities of the system and more about the users’ relationship with the system and the relationships of the people involved in the process. It’s about how people share information with each other.

    Using Legos for requirements elicitation can help fill in the gaps of other approaches to requirements discovery. It does this by getting participants to talk to each other about their understanding of users of the system and what people want from the system. This quickly creates a shared landscape and a vivid shared understanding of the problem you’re trying to solve and for whom you’re trying to solve it.

    This approach also brings to the surface areas where there is not a shared understanding or where there are gaps in our understanding.

    How to Use the Lego Elicitation Workshop
    To use this technique of requirements elicitation, gather all needed parties in the same room. This includes the development team and the users of the system. Once everyone is in the room, have participants create a series of builds – A warm-up exercise, who we are as a development team, who are the users, what are the needs or the users, what are the key components, and more (see links for full instructions).

    This approach allows us to start with the Who and the Why instead of What and How, which allows us to build a more robust solution.

    When to Use the Lego Elicitation Workshop
    There is no one right time. This approach can be used any time after some initial discovery is done so that we have a good understanding of the purpose and key objectives and well as have an understanding of who to include in the workshop. This can be done in place of a JAD (joint application development) for traditional projects or for agile projects, it can be done as part of the effort to build out the backlog.

    Having a time box for each step allows participants to focus on the most important elements.

    Ellen’s Tip
    Jump in and try a small experiment with Legos or innovation games. You’ll be surprised (pleasantly) by the results.

    What’s Your Take?
    Have you used Legos or other games for better communication, engagement, or team building? Please share in the comments below.

    Links mentioned in this episode

    • Ellen’s presentation deck: http://www.slideshare.net/egrove/user-requirements-with-lego-serious-play-agile-india-2014
    • User Requirements with Lego (URL) guide: https://d3gxp3iknbs7bs.cloudfront.net/attachments/c6a2cc2e83a9849916a88ffc6548b6736cc51250.pdf
    • Lego Serious Play: http://www.lego.com/en-us/seriousplay/
    • Innovation Games: http://www.innovationgames.com/
    • Ellen’s Blog – Mastering the Obvious: https://masteringtheobvious.wordpress.com/

    Thank you for listening to the program

    To get more valuable content to enhance your skills and advance your career, you can subscribe on iTunes.

    Also, reviews on iTunes are highly appreciated! I read each review and it helps keep me motivated to continue to bring you valuable content each week.

    The post MBA027: Elicit User Requirements with Legos – Interview with Ellen Grove appeared first on Mastering Business Analysis.


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