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    Marketing

    Embracing Marketing Mistakes

    Welcome to Embracing Marketing Mistakes, the world’s leading irreverent podcast for senior marketers who are tired of the polished corporate b*llshit. 

    Join Chris Norton and Will Ockenden, founders of the award-winning Prohibition PR, as they sit down with industry leaders to dissect the career-ending f*ck-ups they’d rather forget. The show moves past any pretty vanity metrics to uncover the brutal, honest truths behind marketing disasters, from £30,000 SEO black holes and completely failed companies, to social media crises that went globally viral for all the wrong reasons.

    We don’t just celebrate the f*ck-ups; we extract the tactical blueprints you need to avoid them yourself. If you are a business owner, or a CMO looking for a competitive advantage that only comes from real-world experience, this is your weekly masterclass in resilience and strategy.

    • Listen for: Raw stories from top brands, ex-McKinsey strategists, and industry disruptors.
    • Learn from: The errors that cost thousands and the recoveries that saved careers.
    • Get ahead by: Turning other people’s nasty disasters into your unfair market advantage.

    If you have a story to tell and would like to appear on the show, tell us your biggest marketing mistake and drop us a line.

    Advertise

    Copyright: © 2026 Embracing Marketing Mistakes

    • Apple Podcasts
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    Latest Episodes:
    EP 46: Why My Generosity Flopped: The Reciprocity Lesson Marketers Need - Phill Agnew Nudge Oct 01, 2024
    Show notes

    What if understanding consumer behaviour could transform your marketing efforts? Join us for an insightful conversation with Phill Agnew, the mastermind behind the Nudge Podcast, as we uncover the secrets of behavioural science in marketing. From his early days as a marketing student to becoming a leading voice in the industry, Phill shares his journey and the pivotal moments that led him to embrace behavioural science. We'll explore the immense impact of these principles on marketing success and learn how to leverage psychological insights to avoid costly mistakes and achieve exceptional results.
    Phill delves into the integration of behavioural science within organisations and the common pitfalls to avoid, like negative social proof. Through real-life examples, he illustrates how constant testing and the input bias can refine strategies and elevate your campaigns. We also dive into an intriguing experiment comparing the effectiveness of handwritten notes versus standard emails in boosting podcast review response rates, offering practical takeaways for personalised engagement.
    Creativity, reciprocity, and hidden influences are key themes in this episode, as Phill debunks myths about creativity and examines the mere exposure effect and irrational consumer behaviours. We draw on wisdom from behavioural science luminaries like Richard Shotton and Rory Sutherland, and highlight the benefits of learning from the mistakes of experts. This episode is packed with insights, ready to revolutionise your marketing approach and deepen your understanding of consumer psychology. Don't miss out on this opportunity to enhance your strategy with the proven principles of behavioural science.

    Send us Fan Mail

    Your competitors are being named by AI. Are you? One of our clients went from being named in 4 of 50 buyer prompts to 19 in 90 days. Book your free AI visibility check with Chris here. 👉 [Book free AI Visibility Check] 👈

    Subscribe to our newsletter
    The mistakes we see marketers make, every fortnight. 👉 [Subscribe here] 👈

    Follow Chris:
    X, TikTok, LinkedIn
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    LinkedIn
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    TikTok, YouTube


    EP 45: Is Guaranteed Coverage Really Just Paid Media in Disguise? Chris Pharo Explains Sep 24, 2024
    Show notes

    If you’ve ever wanted “guaranteed media coverage,” this episode is a must-listen. We’ve all been there — clients expecting front-page headlines and PR teams doing their best to secure that all-important killer piece. However, many in the PR industry have asked how anyone can guarantee coverage and whether it is just paid content in disguise. In this episode, we were grateful to sit down with Chris Pharo, CEO of 72 Point, to peel back the layers of this contentious issue. We explore why “guaranteed coverage” isn’t always what it seems and what it means for the industry.
    As a senior marketer, you know that media relations are vital. But are your PR strategies keeping pace with the rapid evolution of the industry? Chris Pharo, with over two decades of experience navigating the media landscape, shares insights into the changing nature of media relationships and how outdated PR tactics can hinder your brand’s success. From the death of traditional press releases to the rise of digital-first content, we dive deep into what it takes to get meaningful media coverage today.
    What happens when a significant PR promise goes awry? Chris recounts the high-profile campaign at 72 Point that didn’t go as planned, leading to negative headlines in PR Week and a bit of social media shitstorm. How did his team recover? And more importantly, how did this experience lead to a complete overhaul of their communications strategy?
    Cutting through the noise is harder than ever. Journalists are stretched thin, content is everywhere, and consumers are more skeptical than ever. If you’re tired of outdated tactics that no longer work, this episode offers a fresh perspective on how to rethink your approach to PR and storytelling. Chris Pharo shares why data-driven insights and creative storytelling are key to building impactful media relationships—and how to use them to your advantage.
    Whether you’re frustrated by a lack of media traction or curious about how to adapt your PR strategy for 2024 and beyond, this episode is packed with value.
    Follow Chris Pharo:
    https://www.linkedin.com/in/chris-pharo-94b922114/?originalSubdomain=uk

    Send us Fan Mail

    Your competitors are being named by AI. Are you? One of our clients went from being named in 4 of 50 buyer prompts to 19 in 90 days. Book your free AI visibility check with Chris here. 👉 [Book free AI Visibility Check] 👈

    Subscribe to our newsletter
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    LinkedIn
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    EP 44: How Top Marketers Avoid Vanity Metrics and Focus on Real Growth Sep 17, 2024
    Show notes

    Want to know how to truly resonate with your audience and craft marketing strategies that hit the mark? Listen to our conversation with Alex Myers, head of marketing at the SEO Works, as we break down the essence of market orientation and how understanding your audience isn't just about sharing job titles but stepping into their shoes. From navigating the unique challenges of marketing to marketers to adapting strategies across different sectors, Alex shares invaluable insights that will transform your approach to campaign planning and execution.
    The future of SEO is a hot topic, especially with AI on the rise. Alex and I explore the delicate balance between technology and human-authored content, illustrating how authenticity and expertise remain irreplaceable. We dive into the significance of building a brand from the inside out, leveraging the strengths of internal teams to genuinely reflect a company's core values. Our discussion also extends to partnering with SEO agencies for maintaining content quality amidst ever-evolving algorithms, ensuring your brand remains trustworthy and impactful.
    Metrics matter, but which ones truly drive business success? We dissect the difference between vanity metrics and actionable metrics with Alex, focusing on metrics that genuinely affect the bottom line like customer retention and organic revenue. Through compelling examples, including a memorable marketing mishap involving construction workers, we underscore the importance of understanding your audience and thoroughly testing campaigns. Tune in for practical advice on navigating the balance between organic and paid campaigns, and learn how to prioritize real metrics that lead to sustainable growth.
    Follow Alex:
    https://www.linkedin.com/in/alex-myers-982868146/
    https://www.seoworks.co.uk/

    Send us Fan Mail

    Your competitors are being named by AI. Are you? One of our clients went from being named in 4 of 50 buyer prompts to 19 in 90 days. Book your free AI visibility check with Chris here. 👉 [Book free AI Visibility Check] 👈

    Subscribe to our newsletter
    The mistakes we see marketers make, every fortnight. 👉 [Subscribe here] 👈

    Follow Chris:
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    LinkedIn
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    EP 43: How to Master Strategic Copywriting and Boost Freelance Success with Sarah Townsend Sep 10, 2024
    Show notes

    Ever wondered how to transform your business through the power of words? Join us as we chat with the incredible Sarah Townsend, a leading freelance copywriter and author who shares her remarkable journey from the corporate world to freelance success. Learn how clarity, simplicity, and human-centric writing can revolutionise your messaging and respect your audience's time. Discover why it's essential to write for your readers' needs and avoid the pitfalls of academic conventions that can obscure communication.
    Struggling to craft an 'About' page that truly connects with potential clients? Sarah reveals her top strategies for making your 'About' page a client-centric powerhouse that solves problems rather than lists qualifications. We also unpack the art of effective calls to action, discussing how to balance providing enough information with encouraging engagement. Sarah's tips on tailoring these calls to action to suit your work style and schedule will help you achieve greater efficiency and productivity in your business.
    Say goodbye to clichéd copywriting and hello to a unique brand voice. In this episode, Sarah highlights the importance of authenticity and specificity in your messaging, and how understanding customer language can create genuine connections. Plus, get practical advice on transitioning into freelancing, financial planning, and maintaining mental health. Sarah's entertaining anecdotes, from proofreading mishaps to travel blunders, offer valuable lessons and plenty of laughs. Tune in for an episode packed with actionable insights and amusing stories that will elevate your copywriting skills and freelance success.
    Follow Sarah:
    https://www.sarahtownsendeditorial.co.uk/
    https://www.linkedin.com/in/sarahtownsendeditorial/
    https://x.com/STEcopywriting
    Buy her book https://amzn.to/2Y1z1cw

    Send us Fan Mail

    Your competitors are being named by AI. Are you? One of our clients went from being named in 4 of 50 buyer prompts to 19 in 90 days. Book your free AI visibility check with Chris here. 👉 [Book free AI Visibility Check] 👈

    Subscribe to our newsletter
    The mistakes we see marketers make, every fortnight. 👉 [Subscribe here] 👈

    Follow Chris:
    X, TikTok, LinkedIn
    Follow Will:
    LinkedIn
    Follow The Show:
    TikTok, YouTube


    EP 42: Falling Over, Failed Funnels, and Facebook Ad Fiascos: 50 Episodes of Mistakes Sep 03, 2024
    Show notes

    Ever wondered how booking events in different cities on the same dates could turn into a hilarious marketing lesson? Or what it’s like to fall over during a high-stakes pitch? Join Chris Norton and Will Ockenden, as we celebrate our 50th episode of Embracing Marketing Mistakes. We kick off with Lisa Thompson’s side-splitting stories that highlight the importance of attention to detail and keeping a good sense of humour.
    Imagine launching a design-focused pet store right in the middle of the 2008 financial crisis. We revisit this rollercoaster journey, sharing the emotional and financial hurdles of moving from a physical store to an online platform. Learn from our experience about the resilience needed to navigate business failures and turn them into future successes.
    From the outrageous chocolate milkshake stunt by Arla to runaway buffaloes in Sydney, this episode features some of the wildest marketing and PR disasters we’ve encountered. Hear stories from Meagan Williamson and Anil Manji about costly mistakes and the lessons we can all take away from them. Whether it’s about avoiding PR nightmares or making wiser investment choices, this episode will leave you with a strong list of practical advice. Celebrate with us and don’t forget to share your own marketing mishaps as we laugh and learn together.
    Links to featured episodes:
    Lisa:
    https://www.buzzsprout.com/2206375/15623939
    https://www.youtube.com/watch?v=H11PZDC4zfE&t=22s
    Paul:
    https://www.buzzsprout.com/2206375/13925249
    https://www.youtube.com/watch?v=NurZ0VMwJew&t=13s
    Vicki:
    https://www.buzzsprout.com/2206375/13159964
    https://www.youtube.com/watch?v=TqdojwkMtI8
    Gareth:
    https://www.buzzsprout.com/2206375/15392494
    https://www.youtube.com/watch?v=1TOrp08XF-Y&t=2s
    Greg:
    https://www.buzzsprout.com/2206375/14684365
    https://www.youtube.com/watch?v=8tP33LBrQ-k&t=2211s
    Meagan:
    https://www.buzzsprout.com/2206375/15532735
    https://www.youtube.com/watch?v=gx3oHFP5vWE
    Anil:
    https://www.buzzsprout.com/2206375/15606126
    https://www.youtube.com/watch?v=aWCg4cgBrYg&t=113s
    Richard:
    https://www.buzzsprout.com/2206375/15149358
    https://www.youtube.com/watch?v=yv3ePr967GQ&t=29s
    Ant:
    https://www.buzzsprout.com/2206375/14319495
    https://www.youtube.com/watch?v=o9QrdezxlrU
    Ken:
    https://www.buzzsprout.com/2206375/15288946
    https://www.youtube.com/watch?v=TFoYlO0Hfdg&t=2427s

    Send us Fan Mail

    Your competitors are being named by AI. Are you? One of our clients went from being named in 4 of 50 buyer prompts to 19 in 90 days. Book your free AI visibility check with Chris here. 👉 [Book free AI Visibility Check] 👈

    Subscribe to our newsletter
    The mistakes we see marketers make, every fortnight. 👉 [Subscribe here] 👈

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    EP 41: How Class Diversity Can Be the Secret to Your Marketing Strategy with Lisa Thompson Aug 27, 2024
    Show notes

    Unlock the secrets to more inclusive and effective marketing strategies with our special guest, Lisa Thompson, strategy lead at Wavemaker and founder of Common People. We delve into Lisa's experiences and insights, revealing how balancing data with human intuition can uncover missed opportunities and drive impactful campaigns.
    Explore the profound impact of class diversity on the advertising, PR, and marketing industries, tracing back to the natural class diversity of the 80s and 90s that spurred creativity and innovation. Hear personal stories from Lisa and our host about working in Manchester and London, highlighting regional differences and class perceptions. Gain valuable statistical insights on the disparity between the UK's working-class population and their representation in advertising, and learn about the ongoing challenges and biases in recruitment practices that hinder true diversity.
    Navigate the nuances of dress codes and social norms in the marketing industry, with anecdotes that underscore the importance of clear communication for newcomers. Embrace the learning process through humorous and insightful stories of marketing mishaps, and get inspired by the resources and initiatives aimed at improving social mobility. Join our engaging conversation with Lisa as we reflect on the progress in diversity initiatives and celebrate the significance of inclusivity in creating more innovative and effective marketing environments.
    https://wavemakerglobal.com/
    X: @lisajthompson18
    LinkedIn: https://www.linkedin.com/in/lisa-thompson-fipa-1a5b4b65/

    Send us Fan Mail

    Your competitors are being named by AI. Are you? One of our clients went from being named in 4 of 50 buyer prompts to 19 in 90 days. Book your free AI visibility check with Chris here. 👉 [Book free AI Visibility Check] 👈

    Subscribe to our newsletter
    The mistakes we see marketers make, every fortnight. 👉 [Subscribe here] 👈

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    EP 40: Can a Government Campaign Change the World? Lessons from COVID and COP26 - Anil Manji Aug 20, 2024
    Show notes

    Ever wondered how marketing strategies are crafted amidst the chaos of a global crisis? Join us on as we sit down with Anil Manji, a communications consultant with a remarkable journey from Grey London’s iconic campaigns to high-stakes government communications during COVID-19. Anil divulges the intricacies of managing large-scale marketing strategies and the challenges of crisis communication, offering listeners a rare peek into the UK government's crisis hub and his involvement in landmark projects like COP26.
    Gain practical insights from Anil as he recounts his experience with the OASIS framework for campaign planning and shares the vital lessons learned in combating misinformation. From navigating the unprecedented challenges of the pandemic to leading high-impact marketing efforts like the M&S Christmas food campaign, Anil's stories provide a valuable education in resilience and adaptability. Learn how he managed to keep the public informed and engaged during a global health crisis, all while ensuring the smooth execution of international marketing efforts.
    Our discussion also touches on the strategic challenges of using high-profile celebrity endorsements in marketing campaigns, with Anil offering creative alternatives that maximize effectiveness without overshooting budgets. Listen in as he reveals how a 10-week mini MBA transformed his approach to marketing and how he’s applying this knowledge in his current role with the NHS. This episode is packed with actionable insights on government communication, strategic marketing, and innovative approaches to sustainability campaigns. Don't miss this opportunity to learn from one of the industry's most versatile experts.
    Follow Anil:
    LinkedIn: https://www.linkedin.com/in/anil-manji-71649484/
    X: @anilmanjiuk
    Email: anilmanji@gmail.com

    Send us Fan Mail

    Your competitors are being named by AI. Are you? One of our clients went from being named in 4 of 50 buyer prompts to 19 in 90 days. Book your free AI visibility check with Chris here. 👉 [Book free AI Visibility Check] 👈

    Subscribe to our newsletter
    The mistakes we see marketers make, every fortnight. 👉 [Subscribe here] 👈

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    EP 39: Why Weird Works: The Secret to Guerrilla Marketing Success with Peter Freedman Aug 13, 2024
    Show notes

    Ever wondered how silly PR ideas turn into marketing gold? We're thrilled to have Peter Freedman, the genius behind Thinking at Think Inc., join us as he shares his journey from the newsroom to the PR boardroom. Discover the secrets behind Peter's knack for crafting campaigns that have made giants like Apple and Disney stand out, all without breaking the bank. He also gives us a sneak peek into his latest book, "How Calm Whipped Up a Storm," which dives deep into the art of mixing humour and seriousness in marketing.
    Step into the world of creative PR as we dissect some of the most unconventional campaigns ever conceived. From the ground-breaking "Baa Baa Land" for Calm, which featured an eight-hour slow-motion film to help you snooze, to the strategy behind seemingly spontaneous stunts, we cover it all. Hear about the meticulous research and brainstorming sessions that transform wild ideas into viral sensations. We also explore how guerrilla marketing and viral content have evolved to keep audiences hooked.
    Humour and weirdness—do they really have a place in serious marketing? Absolutely! Find out how weird celebrity endorsements and unusual concepts can generate massive media buzz. We bring you stories of Gwyneth Paltrow's infamous candle launch and John McEnroe's sleep stories for Calm. Don't miss this episode filled with laughter, creativity, and expert strategies to keep your marketing fresh and engaging.

    Send us Fan Mail

    Your competitors are being named by AI. Are you? One of our clients went from being named in 4 of 50 buyer prompts to 19 in 90 days. Book your free AI visibility check with Chris here. 👉 [Book free AI Visibility Check] 👈

    Subscribe to our newsletter
    The mistakes we see marketers make, every fortnight. 👉 [Subscribe here] 👈

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    EP 38: How your brand can get the most out of Pinterest - Meagan Williamson Aug 06, 2024
    Show notes

    Unlock the secrets of Pinterest marketing success for 2024 with insights from Megan, a seasoned expert who transformed her viral moment into a thriving business. Ever wondered how an educational psychologist can pivot to becoming a top Pinterest consultant? Megan's journey is nothing short of inspiring, and she’s here to share her invaluable strategies and productivity hacks that can drive significant traffic and engagement for your brand.
    In this episode, we explore the evolution of Pinterest, highlighting its growing appeal among younger users who appreciate its aesthetic and drama-free vibe. Learn how to harness Pinterest's visual search engine to skyrocket your e-commerce success with a content-first approach. From an online glasses retailer to DIY enthusiasts, discover how Pinterest can match user intent with your products, driving more website traffic and sales than ever before.
    We also delve into the nitty-gritty of effective Pinterest marketing strategies, including tailored content, the importance of social signals, and the best practices for pinning. Megan’s transition from psychology to Pinterest consulting is a testament to the platform's power as a consistent traffic generator and email subscriber builder. This episode is jam-packed with actionable tips and will equip you with the knowledge needed to leverage Pinterest for sustained business growth. Don't miss out on learning from Megan's incredible story and expert advice!
    https://meaganwilliamson.com/

    Send us Fan Mail

    Your competitors are being named by AI. Are you? One of our clients went from being named in 4 of 50 buyer prompts to 19 in 90 days. Book your free AI visibility check with Chris here. 👉 [Book free AI Visibility Check] 👈

    Subscribe to our newsletter
    The mistakes we see marketers make, every fortnight. 👉 [Subscribe here] 👈

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    EP 37: How the Wrong AI Approach Is Costing Brands Big: Lessons for Smarter Implementation - Andrew Bruce Smith Jul 30, 2024
    Show notes

    Ever wondered how AI is reshaping the marketing landscape? Join us for an enlightening conversation with Andrew Bruce Smith as we explore the significant strides AI has made over the past year. Witness Andrew’s unique perspective on evolving from early social media days to leading AI-driven marketing strategies. We also dive into the origins of his company, Escherman, and how his passion for AI has fuelled its success. You’ll hear first-hand about the transformative power of AI in marketing and the challenges that come with its rapid advancements.
    Get ready to navigate the often perplexing world of AI tools and services. We break down the real costs and complexities of using technologies from industry giants like OpenAI and Microsoft. From data privacy issues to the steep prices of enterprise-level solutions, Andrew and I share our personal experiences and insights. This episode sheds light on the exciting yet uncertain journey of integrating AI into professional settings, ensuring you’re better equipped to handle the hurdles along the way.
    But that’s not all! Discover the cutting-edge intersection of AI and creativity with tools like Udio.com, which can turn a simple guitar riff into a full-blown song. We also tackle ethical concerns and the real-world impacts of AI, particularly in industries like translation and customer service. Andrew's engaging webinars and conferences offer further opportunities to deepen your AI knowledge. Plus, enjoy a fun anecdote about his online handle that adds a touch of humour to our discussion. This episode promises a thorough look at AI’s burgeoning role and its profound future implications.

    Send us Fan Mail

    Your competitors are being named by AI. Are you? One of our clients went from being named in 4 of 50 buyer prompts to 19 in 90 days. Book your free AI visibility check with Chris here. 👉 [Book free AI Visibility Check] 👈

    Subscribe to our newsletter
    The mistakes we see marketers make, every fortnight. 👉 [Subscribe here] 👈

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