Dispatch in Depth

Latest Episodes:

Swatting Masterclass with John Chiaramonte May 14, 2024

Show notes

John Chiaramonte, President of Mission Critical Partners’ consulting business, talks about the company's upcoming 8-hour course on swatting incidents. He discusses the recent uptick in these types of responses as well as things communication centers can do to prepare for the eventuality of these calls. For Your Information: Sign up for the class here: https://info.missioncriticalpartners.com/mitigating-swatting-incidents-masterclass Check out Mission Critical Partners’ other webinars and trainings: https://www.missioncriticalpartners.com/resources/webinars-training/

Empathy, Self-awareness, and Self-regulation with Tyler Pelke May 07, 2024

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Tyler Pelke, Deputy Chief with the City of Red Deer Emergency Services, shares his perspective on resilience in the emergency response profession. He talks about doing the hard things, like building habits and practicing forgiveness, and fostering trust in the workplace. For Your Information: Tyler’s website: https://www.tylerpelke.com Dr. M. Scott Peck’s book on resilience: https://www.simonandschuster.com/books/The-Road-Less-Traveled-Timeless-Edition/M-Scott-Peck/9780743243155 Dr. Karestan Koenen: https://www.hsph.harvard.edu/profile/karestan-koenen/ Dr. Steven Southwick: https://aeon.co/users/steven-southwick

Video to 911 Research with Dr. Michelle Lilly Apr 23, 2024

Show notes

Educator, clinician, and scholar Dr. Michelle Lilly gives highlights of her past emergency dispatch research papers and projects, then presents the preliminary findings of her groundbreaking video to 911 study. For Your Information: Lilly Consulting: www.lilly-consulting.com

The 911 SAVES Act with Congresswoman Norma Torres Apr 16, 2024

Show notes

The champion and creator of the 911 SAVES Act, California Congresswoman Norma J. Torres gives some insight into this bill she and her colleagues are trying to pass to get emergency dispatchers reclassified as first responders. She tells some stories from her time as a dispatcher in Los Angeles, explains what the act does and does not do, and gives advice on how you can get involved in this important movement. For Your Information: Read this press release on the bill: https://torres.house.gov/media-center/press-releases/representatives-torres-fitzpatrick-reintroduce-bipartisan-9-1-1-saves To find out if Congresswoman Torres is your representative or to find out who your rep is and reach out, go here: https://www.congress.gov/members/find-your-member Read Congresswoman Torres’s policy essay on the 911 SAVES Act: https://journals.law.harvard.edu/jol/volume-61-number-1/?fbclid=IwAR2eg3d_CkD_Sq8_mM2Df1l8GpmzrsPtQCpX7FLbq3gBoF5JlAp18v-MGrg Find out more about how you can help get emergency dispatchers reclassified: https://www.911.gov/projects/telecommunicator-job-reclassification/

Priority Dispatch: Making Way for the Future with Brian Dale Apr 09, 2024

Show notes

Brian Dale, President of Priority Dispatch, gives his thoughts on the enduring value of the NAVIGATOR educational conference, what technology improvements the company is working on, and how you can be part of the changes coming to emergency response. This is the final installment in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C. For Your Information: Check out Priority Dispatch’s new and improved website: https://www.prioritydispatch.net/

OnStar: More than Lockouts and Crashes with Jim Lanier Apr 04, 2024

Show notes

Jim Lanier, OnStar’s Global Manager for Public Safety Engagement Team, talks about OnStar’s continued role as a sponsor of NAVIGATOR. He also discusses what it looks like when OnStar takes an emergency (or nonemergency) call, recent advances in technology, and what conference attendees can look forward to trying out at the booth. This is the fourth in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C. For Your Information: OnStar’s primary public safety page: https://www.onstar.com/public-safety The basics of OnStar: https://www.onstar.com/public-safety/onstar-101 Got a question? Send an email to EmergencyServices (at) onstar (dot) com 24/7 public safety dedicated number: 866-866-5006 (Option 2) GM/OnStar Battery Electric Vehicle Training: https://gmevfirstrespondertraining.com/onlinetraining/ (*No charge for this training)

Motorola Solutions: Solving for safer with Scott Arnold and Becca Zapata Mar 26, 2024

Show notes

You might hear "Motorola" and think of either phones or radios. While Motorola Solutions is the market leader in radios for public safety, they are so much more than that: a technology company that is solving for safer communities through an ecosystem of safety and security products, from critical communications to command center software to video security and all of the services in between. With a 95-year history, Motorola Solutions has learned a thing or two about human-centered design and how its unique process can make or break a product. Scott Arnold and Becca Zapata from Motorola Solutions' UX Design & Research teams join us to discuss how they go about designing solutions that are intuitive and specific to their users, including their newest call-handling solution, VESTA NXT. Check out the episode for a fascinating dive into human-centered design, what it means, and why it's critical when creating public safety solutions. And to see it for yourself, visit Motorola Solutions at booth # 401. This is the third in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C. For Your Information: More about Motorola Solutions: https://www.motorolasolutions.com/en_us/about.html Human-Centered Design: https://www.motorolasolutions.com/en_us/solutions/human-centered-design.html

Carbyne: Relentless Innovation with Jeremy Banks Mar 19, 2024

Show notes

Jeremy Banks, Senior Product Manager with Carbyne, talks about Carbyne’s role in developing and implementing NG911 in centers across the world. He also teases what conference attendees might find at the booth. This is the second in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C. For Your Information: Learn more about Carbyne on their website: https://carbyne.com/company/about-us/

FirstWatch: Better Together with Carlynn Page Crampton Mar 12, 2024

Show notes

Carlynn Page Crampton, Engagement Strategist with FirstWatch, discusses how FirstWatch assists Emergency Dispatchers in their everyday practices. She also talks about what attendees of NAVIGATOR 2024 can look forward to at the FirstWatch booth. This is the first in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C. For Your Information: Listen to Carlynn’s previous episode: https://www.aedrjournal.org/on-firstwatch Check out the FirstWatch website: https://firstwatch.net

Explaining and Exploring Moral Injury with Dr. Brooke Bartlett Mar 05, 2024

Show notes

Dr. Brooke Bartlett, a licensed clinical psychologist and owner of the Center for Trauma, Anxiety, and Stress (CTAS), talks about moral injury: what it is, what causes it, and what it looks like in emergency dispatchers. For Your Information: The Center for Trauma, Anxiety, and Stress: https://www.centertas.com/ Check out Dr. Bartlett’s Instagram page: https://www.instagram.com/doctorbrookephd

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