Dispatch in Depth

Latest Episodes:

Priority Solutions Inc: Secondary Triage with History with Dr. Conrad Fivaz Mar 05, 2025

Show notes

Dr. Conrad Fivaz, President, returns to talk about Priority Solutions, Inc., the creator of technology and systems for over-the-phone nurse and clinical triage. He talks about new developments and aspects to consider when looking at implementing an emergency nurse triage system.For Your Information:Check out the PSI website: https://prioritysolutionsinc.com/

Fitch and Associates: Leadership in Action with Dr. Anthony Minge Feb 25, 2025

Show notes

Dr. Anthony Minge, senior partner at Fitch & Associates, speaks about the importance of sponsoring NAVIGATOR and highlights the services available for emergency dispatchers through his company. He touches on the Communication Center Manager (CCM) Program as well as the Pinnacle EMS Leadership Forum. For Your Information: Fitch & Associates site: visit www.fitchassoc.com CCM program site: https://fitchassoc.com/communication-center-manager-program/ Fitch & Associates’ 20th annual Pinnacle EMS Leadership Forum will be held July 14-18, 2025, in Phoenix, Arizona. Learn more at www.Pinnacle-EMS.com.

The New Learning Portal with Andrew Palmer Feb 11, 2025

Show notes

Andrew Palmer, IAED’s Manager of Instructional Design, is excited to talk about the IAED’s new and improved Learning Portal! He discusses what it will look like, its new capabilities, and how people can start familiarizing themselves with it. For Your Information: Andrew’s previous episode: https://www.aedrjournal.org/getting-the-reps-in-with-andrew-palmer

Latinas of 911 with Josephine Rios Oct 29, 2024

Show notes

Josephine Rios, 911 calltaker and law dispatcher and founder of Latinas of 911 LLC talks about her organization including how it started, what its goals are, and how to become part of it. For Your Information: Check out the Latinas of 911 website: https://latinasof911.com/ Facebook: https://www.facebook.com/groups/503127028633445 Instagram: https://www.instagram.com/latinasof911/

Tell Me Exactly with Meridith Jensen Oct 08, 2024

Show notes

Meridith Jensen, Software & EDQ Protocol Expert with Priority Dispatch Corp., talks about PDC’s new podcast, “Tell Me Exactly,” which she hosts. She discusses the differences between “Tell Me Exactly” and “Dispatch in Depth,” her favorite episode so far, and her goals for the project.For Your Information:Listen to Tell Me Exactly on Apple Podcasts: https://podcasts.apple.com/us/podcast/tell-me-exactly/id1741570579Spotify: https://open.spotify.com/show/6rpohCpEPDGFjma6HQYPla Or look for it wherever you get your podcasts.

Alarming Alarm Calls with Bob Finney and John Chiaramonte Aug 27, 2024

Show notes

Bob Finney, Director of Communications Technology for the Collier County Sheriff's Office, and John Chiaramonte, president of Mission Critical Partners’ consulting business, talk about the Partnership for Priority Verified Alarm Response (or PPVAR) and the Automated Secure Alarm Protocol (ASAP) and how they can free up some of your valuable time in the comm. center. For Your Information: Learn more about PPVAR here: https://ppvar.org/wp-content/uploads/2024/03/Public-Safety-Postcard.pdf TMA-AVS-01: https://tma.us/standards/tma-avs-01-alarm-validation-standard/ Partnership for Priority Verified Alarm Response (PPVAR): https://ppvar.org/ Automated Secure Alarm Protocol (ASAP): https://tma.us/programs/asap/

Response Alternatives with Bonnie Maney Aug 06, 2024

Show notes

Bonnie Maney, Operations Manager with Mission Critical Partners, discusses response alternatives in 911 beyond supplying mental health support teams. She talks about finding ways to reduce mission creep, the impact of making small but significant changes in your center, and the importance of maintaining stamina for positive change. For Your Information: Got a question for Bonnie? Email her at bonniemaney (at) missioncriticalpartners (dot) com. Learn more about Mission Critical Partners: https://www.missioncriticalpartners.com/ Check out their FREE resources, including trainings and white papers: https://www.missioncriticalpartners.com/resources/

The IAED’s AI SkillLab with Amanda Beal Jul 23, 2024

Show notes

Amanda Beal, the IAED’s AI SkillLab Simulation Administrator, discusses what exactly the AI SkillLab is, where you can access it, and how it helps you in your role as an emergency dispatcher. For Your Information: Learn more about AI SkillLab here: https://www.prioritydispatch.net/en/ai-skill-lab

Teaching Dispatch to Teens with Sergeant Ashlee Gautreaux Jun 11, 2024

Show notes

Sergeant Ashlee Gautreaux, creator and facilitator of a high school Emergency Telecommunicator Certification (ETC) program in Ascension Parish, Louisiana, talks about how the program came about and how it’s structured. She also discusses some unanticipated benefits to the community that have come from it. For Your Information: Learn more about the program here: https://www.ascensionschools.org/schools/high/career-technical-education Do you live in Ascension Parish? Apply to become a dispatcher here: https://ascensionsheriff.com/join-our-team

The Role of a Comm. Center M.D. with Dr. Russell MacDonald May 28, 2024

Show notes

Dr. Russell MacDonald, the Medical Director for Toronto Paramedic Services and Toronto’s Central Ambulance Communications Centre, discusses what a communication center medical director is and how their role impacts your work. For Your Information: Toronto Paramedic Services – social media sites: https://www.youtube.com/@TorontoMedics https://www.facebook.com/TorontoMedics/ https://x.com/torontomedics https://www.instagram.com/torontomedicsofficial/ Emergency Care in the Streets (Canadian edition): https://www.psglearning.com/catalog/productdetails/9781284196641 A link to some of Dr. MacDonald’s publications and related activities: https://www.researchgate.net/profile/Russell-MacDonald

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