Dispatch in Depth

Latest Episodes:

End Violence Against Women International with Grace Frances Aug 12, 2025

Show notes

Grace Frances, Director of Community Partnerships, talks about the organization End Violence Against Women International (EVAWI) and how it relates to emergency dispatch. She discusses the array of resources that EVAWI provides, including an annual conference and monthly webinars, and how emergency dispatchers often set the tone for a survivor of gender-based violence on their journey to justice. For Your Information:Check out EVAWI’s website: https://evawintl.org/ Watch past webinars: https://evawintl.org/webinars/ Access the Sexual Assault Medical Forensic Exam (SAMFE) Virtual Practicum that Grace mentioned: https://evawintl.org/vp/

Dispatching for Yourself with Nicole Snell Jul 29, 2025

Show notes

Nicole Snell, CEO of Girls Fight Back, discusses the importance of boundaries and empowerment in your role as an emergency dispatcher. She outlines some steps for healthy communication and how one person adopting these strategies can influence the whole center.For Your Information: Check out Nicole’s website: https://www.nicolesnell.com/ Connect with Nicole on LinkedIn: https://www.linkedin.com/in/nicolesnell/ Watch Nicole’s Tedx Talk: https://www.youtube.com/watch?v=_UETjFX0ErU&ab_channel=TEDxTalks

Parker County’s Race to ACE with Rayna Willis and Tyler Kennington May 20, 2025

Show notes

Rayna Willis and Tyler Kennington with Parker County Hospital District in Texas discuss their center’s race to ACE. They talk about their motivations, their barriers, and advice for other centers ready to take the plunge.For Your Information:Start your Race to ACE today: https://www.emergencydispatch.org/what-we-do/accreditation

Asking the Right Questions with Meridith Jensen and Ricardo Martinez May 13, 2025

Show notes

This combined episode with the hosts of Dispatch in Depth, Tell Me Exactly, and Within the Trenches took place at NAVIGATOR 2025. Attendees were invited to share their answers to the following questions: What facts would you tell someone who doesn’t think emergency dispatchers are first responders? What stories would you tell them? What would you say to other first responders who don’t think emergency dispatchers are first responders?For Your Information:Listen to Tell Me Exactly here: https://open.spotify.com/show/6rpohCpEPDGFjma6HQYPlaListen to Within the Trenches here: https://www.withinthetrenches.net/podcast

Carbyne: More Than Video with Dominique Mathis Apr 29, 2025

Show notes

Dominique Mathis, public safety manager for Carbyne, discusses some aspects of the company you might not be familiar with. She talks about why Carbyne prioritizes sponsoring NAVIGATOR and what you can expect from their AI solutions.For Your Information:Check out Carbyne’s website: https://carbyne.com/

Priority Dispatch: Homegrown Solutions with Chris Murdock Apr 10, 2025

Show notes

We’ve saved the best for last in our NAVIGATOR 2025 Sponsor series! Chris Murdock, new President of Priority Dispatch Corp., joins us to talk about what’s going on with PDC. He discusses the new and improved billing system, the benefits of AI SkillLab, and why PDC prioritizes sponsoring NAVIGATOR each year.For Your Information: Check out PDC’s site: http://prioritydispatch.net/ Listen to our episode about the AI SkillLab: https://www.aedrjournal.org/the-iaeds-ai-skilllab-with-amanda-beal

Motorola Solutions: Empowering PSAPs through AI with Becca Zapata and Chris Bennett Apr 09, 2025

Show notes

Becca Zapata, Lead UX Researcher, and Chris Bennett, Director of AI Transparency & Education, join us to give you an update on Motorola Solutions, particularly the role of AI in their products. They discuss AI industry trends, their own VESTA NXT software, and what to look out for in the future.For Your Information:Check out the Motorola Solutions website: www.motorolasolutions.com

FirstWatch: Unafraid of Data with Carlynn Crampton Apr 08, 2025

Show notes

Carlynn Crampton, Engagement Strategist, joins us to give you an update on FirstWatch. She discusses Academy Analytics, the Risk Identification for Emergency Services (RIDES) tool, and what to expect at their booth at NAVIGATOR.For Your Information:Check out the FirstWatch website: https://firstwatch.net/ Learn more about the RIDES tool: https://firstwatch.net/what-we-do/enhancement-modules/rides/

CentralSquare: Technology You Can Trust with Rob Farmer Mar 18, 2025

Show notes

Rob Farmer, interim National Director of Sales of Vertex NG911 Call Handling, joins us to give you the scoop on CentralSquare. He discusses the company’s own Engage conference, the newly named Vertex, and what to expect at their booth at NAVIGATOR.For Your Information:Check out the CentralSquare website: https://www.centralsquare.com/ Learn more about Vertex NG911 Call Handling: https://www.centralsquare.com/solutions/public-safety-software/vertex-ng911-call-handling Register for their Engage conference (April 27–30, 2025): https://web.cvent.com/event/f25feacb-fa48-4079-a8fe-d85500fa69ce/summary

Denise Amber Lee Foundation: Be the Difference with Matt Grogan Mar 11, 2025

Show notes

Matt Grogan, Director of Program Development, chats about the Denise Amber Lee Foundation, including its annual “Be the Difference” conference, new training opportunities, and their longstanding relationship with NAVIGATOR. For Your Information:Check out the Denise Amber Lee Foundation website: https://deniseamberlee.org/ Follow the Denise Amber Lee Facebook page: https://www.facebook.com/deniseamberlee

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