Dispatch in Depth

Latest Episodes:

Fledgling Instructors with Miguel Garcia, Nicole Smith, Bernhard Eisenbock, Brooke Dittfurth, Joanna Overton, and Diane Verreault Jan 16, 2024

Show notes

A group of new IAED Instructors discuss their experiences taking the EMD and EFD Instructor courses. The guests are Miguel Garcia and Nicole Smith with the Sarasota County Fire Department in Florida, Bernhard Eisenbock with Notruf Niederösterreich in Lower Austria, Brooke Dittfurth with Acadian Ambulance Service in Texas, Joanna Overton with El Paso Regional Communications Center in Texas, and Diane Verrault with Groupe Alerte Santé in Quebec. They talk about their street experience in emergency response, things that surprised them as they’ve begun to teach, and advice for other people thinking about applying. For Your Information: Miguel’s segment—1:33 Nicole’s segment—11:35 Bernhard’s (Bobby’s) segment—21:48 Brooke’s segment—32:20 Joanna’s segment—44:47 Diane’s segment—55:52 Listen to Eric Fayad talk about the Academy side of things: https://www.aedrjournal.org/the-instructor-academy-with-eric-fayad Listen to recent graduates of the Instructor Academy talk about their experiences: https://www.aedrjournal.org/future-instructors-with-michelle-vetter-deborah-mccombs-matthew-foletti-and-david-emerson Email Eric with your questions: eric (dot) fayad (at) emergencydispatch (dot) org

Future Instructors with Michelle Vetter, Deborah McCombs, Matthew Foletti, and David Emerson Jan 02, 2024

Show notes

Michelle Vetter, Senior Public Safety Telecommunicator with Morris County Communications in New Jersey, Deborah McCombs, Emergency Calltaker III with Prince George’s County in Maryland, Matthew Foletti, an officer with the Met Police in London, and David Emerson, a senior clinician in Australia, discuss their experiences taking the EMD and EPD Instructor courses. They talk about their street experience in emergency response, things that surprised them as they’ve begun to teach, and advice for other people thinking about applying. For Your Information: Michelle’s segment—01:25 Deborah’s segment—13:36 Matthew’s segment—20:13 David’s segment—29:14 Listen to Eric Fayad talk about the Academy side of things: https://www.aedrjournal.org/the-instructor-academy-with-eric-fayad

The Instructor Academy with Eric Fayad Dec 12, 2023

Show notes

Eric Fayad, the Associate Director of Instructor Services, discusses the Academy side of the IAED’s Instructor Academy—how it works, who’s eligible, and the kind of effort required to become a full-fledged instructor. This is the first in a two-part series about the Instructor Academy. For Your Information: Email Eric with your questions: eric (dot) fayad (at) emergencydispatch (dot) org

Caller in Crisis with Jim Marshall and Jay Scott Nov 28, 2023

Show notes

Jim Marshall and Jason Scott with the 911 Training Institute return to talk about Emergency Mental Health Dispatching (EMHD) and Medical Priority Dispatch System Protocol 41: Caller in Crisis. They discuss the vast, untapped humanity that Emergency Dispatchers have to offer and the importance of adequately supporting those taking calls. For Your Information: Listen to the first part here: https://www.aedrjournal.org/principles-of-emergency-mental-health-dispatching-with-jim-marshall-and-jay-scott Statistics about suicide in the United States: https://www.cdc.gov/suicide/suicide-data-statistics.html Check out the 911 Training Institute’s website: https://www.911training.net/ Take the College of Emergency Dispatch course on the Protocol 41: Caller in Crisis: https://academy.emergencydispatch.org/

Personalizing the Police Protocol with Cait Welch Nov 14, 2023

Show notes

Cait Welch, a Quality Assurance Officer and Coordinator at Manatee County Sheriff’s Office, discusses the flexibility of the Police Priority Dispatch System (PPDS). After all, your center’s needs are as unique as the area and people you serve. She talks about Jurisdictionally Approved Questions and Instructions, the Admin Utility, local definitions, how to interrupt professionally, and obvious questions. For Your Information: Cait’s previous episode: https://www.aedrjournal.org/in-short-supply-with-cait-welch Manatee County Sheriff’s Office: https://www.manateesheriff.com/ Fitch and Associates Communication Center Manager Course: https://fitchassoc.com/communication-center-manager-program/

School of Dispatch with Lori Henricksen and Lily Petersen Oct 10, 2023

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Lori Henricksen, BX3 Public Safety owner and training consultant and creator of the Emergency Telecommunications Program at VTCTA, and Lily Petersen, former student of the program and current communications specialist supervisor at the Las Vegas Combined Communications Center, discuss the benefits of providing high school students with career technical education (CTE) in emergency dispatching. For Your Information: Listen to Lori’s previous episode: https://www.aedrjournal.org/the-next-generation-of-dispatchers-with-lori-henricksen Check out the Veterans Tribute Career and Technical Academy: https://www.vtcta.org/ Contact Lori: lori (at) bx3publicsafety (dot) com Lori's LinkedIn: linkedin.com/in/lori-henricksen-4b134335 BX3 Public Safety, LLC: https://www.linkedin.com/company/bx3-public-safety-llc/ Comms Coach podcast: https://www.linkedin.com/company/comms-coach-podcast Lily's LinkedIn: linkedin.com/in/lily-petersen-91146869

Fire Safety Starts at Dispatch with Matthew Huddle Aug 29, 2023

Show notes

Matthew Huddle, an emergency dispatcher with over 15 years of experience in Fire and EMS dispatch and over 20 years of firefighting experience with the Berwyn Heights Volunteer Fire Department, discusses the role of the Emergency Fire Dispatcher (EFD) in violent incidents. He covers the varying definitions of “violence,” the role of premise history, and the EFD’s need to cultivate active listening skills. For Your Information: Life Safety Initiative 12: https://www.everyonegoeshome.com/16-initiatives/12-violent-incident-response/ Initiative 12 resources: https://www.everyonegoeshome.com/resource-area/nfff-developed-resources-initiative-12-violent-incidents/

The Platinum Rule with Tracy Eldridge Aug 15, 2023

Show notes

Tracy Eldridge discusses the history and mission of her company, “On Scene First,” and promotes using DISC model for more effective communication inside and outside the center. For Your Information: On Scene First: https://www.onscenefirst.com/

The Thin Gold Line Foundation with Jason and Kathy Lott Aug 01, 2023

Show notes

Jason and Kathy Lott, founders of the Thin Gold Line Foundation, talk about Jason’s experience as an emergency dispatcher with PTSD and the resources their organization provides for other dispatchers. For Your Information: The Thin Gold Line Foundation website: https://www.thethingoldlinefoundation.com/ WarFighter Advance website: https://www.warfighteradvance.org/ Supplementary reading: The Healthy Dispatcher by Adam Timm and The Resilient 911 Professional by Jim Marshall

Stay Raspy with Ashley Valenzuela Jul 18, 2023

Show notes

The Raspy Dispatcher herself, Ashley Valenzuela, discusses the resources her company offers, as well as some tips preparing for life both before and after dispatch. For Your Information: The Raspy Dispatcher website: https://www.theraspydispatcher.com/ Dispatch in Depth listeners get 15% off The Raspy Dispatchers merch store: the discount code is "IAEDPOD" (Good through January 31st, 2024) Secure the Bag with Amanda Kotroski: https://www.buzzsprout.com/2041682/12370157-secure-the-bag-amanda-kostroksi The Three Week Dispatcher with Hannah Flores: https://www.buzzsprout.com/2041682/11354604-the-three-week-dispatcher-hannah-flores Life After the Headset with Casey Rives: https://www.buzzsprout.com/2041682/11744832-life-after-the-headset-casey-rives

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