Dispatch in Depth

Latest Episodes:

Branching Out and Making Waves with Erika Lakey and Yasmen Barnett Jun 20, 2023

Show notes

Erika Lakey, ENP and CMCP, and Yasmen Barnett, ENP and CMCP, talk about emergency response career paths inside and outside of the comm. center, including how to branch out of or enhance your current role. For Your Information: Find resources at https://those911girls.com/ Erika’s research poster about drowning deaths: https://www.aedrjournal.org/a-drowning-epidemic-during-a-global-pandemic Journal article about Erika’s research poster: https://www.iaedjournal.org/an-ounce-of-prevention-to-subvert-drowning-deaths Journal article about preparing for conferences: https://www.iaedjournal.org/heading-off-to-conference

Principles of Emergency Mental Health Dispatching with Jim Marshall and Jay Scott Jun 06, 2023

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Jim Marshall, CEO and co-founder of the 911 Training Institute, and Jason (Jay) Scott, partner engagement director at 911 Training Institute, discuss the underlying principles of Emergency Mental Health Dispatching (EMHD). They cover the development of MPDS Protocol 41: Caller in Crisis (to be released in Fall 2023 to accompany MPDS v14) and provide examples and resources for those interested in learning more. This is the first of a two-part series on handling callers in crisis. Stay tuned for part two! For Your Information: Statistics about Suicide in the United States: https://www.cdc.gov/suicide/suicide-data-statistics.html Check out the 911 Training Institute’s website: https://www.911training.net/ Take the College of Emergency Dispatch course on the Protocol 41: Caller in Crisis in Fall 2023: https://academy.emergencydispatch.org/

Calling for Backup with Jim McLintock, Mike Koch, and Cassie Sexton May 23, 2023

Show notes

The hosts of the H.A.L.T. and Call for Backup podcast series, Jim McLintock and Mike Koch, and Cassie Sexton, series regular, get into the nitty gritty of addiction, trauma, and the day of small beginnings in emergency response. For Your Information: Cassie’s episode of H.A.L.T.: https://www.spreaker.com/user/mhnrnetwork/calling-out-the-dispatchers-h-a-l-t-and- Positive Connections Radio: https://www.spreaker.com/show/positive-connections-radio First Responder Wellness: https://www.firstresponder-wellness.com/ 911 Video/Media and Trauma poster: https://www.aedrjournal.org/next-generation-9-1-1-media-your-telecommunicators-mental-health Suicide Hotline number: 988 or 800-273-TALK (8255)

Culture is King with Dr. Renee Thornton May 09, 2023

Show notes

Dr. Renee Thornton, the founder of Pathfinder Resilience, discusses public safety wellness and enhancing workforce performance. She gives a practical definition of “resilience,” outlines the eight dimensions of wellbeing, and talks about actions you can take to make your center’s culture more positive. IAED/NASNA staffing survey results: https://www.emergencydispatch.org/in-the-news/press-releases/64632133-7f9f-4d77-8013-d59c445fdb88 2023 Qualtrics employee survey results: https://www.qualtrics.com/ebooks-guides/2023-ex-trends-report/ Pathfinder Resilience site: https://www.pathfinderresilience.com/

Using Video Technology with ECNS Calls with Dr. Conrad Fivaz, Ellen Edwards, and Dr. Mike Brady Mar 21, 2023

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Dr. Conrad Fivaz, President of Priority Solutions Inc and chair of the ECNS council of standards, Ellen Edwards, Senior Professional Practice Educator for Clinical Support Desk at Welsh Ambulance Service, and Dr. Mike Brady, Consultant Clinician NHS 111, discuss the implementation of video technology at the Welsh Ambulance Service NHS Trust (WAST). They go over best practices, the types of calls best handled with video technology, and clinician feedback. For Your Information: Keep up with WAST here: https://www.ambulance.wales.nhs.uk/ https://www.facebook.com/welshambulanceservice https://twitter.com/WelshAmbulance https://www.instagram.com/welshambulanceservice/ Read Dr. Brady’s paper about implementing ECNS at WAST: https://www.aedrjournal.org/proposed-use-of-the-emergency-communication-nurse-system-in-welsh-ambulance-service-999-secondary-triage-with-paramedic-and-nurse-users

Improving Dispatcher Wellness in the Center and at Home with Dr. Violet Rymshaw Mar 07, 2023

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Dr. Violet Rymshaw, CEO of Innovative Writing and former emergency dispatcher for police, fire, and EMS, discusses her research on the distinct needs of emergency dispatcher wellness. She talks about stressful calls and center culture as well as small steps to take toward improving the profession overall. For Your Information: Find Violet on any of these platforms: https://www.tiktok.com/@violetinla https://www.facebook.com/911GrantWriting https://www.instagram.com/911_grant_writing/ https://twitter.com/911_grant https://911grantwriting.com/ https://www.linkedin.com/in/violet-rymshaw-psyd-130218174/

Speaking the Same Language with Edel Burton Feb 21, 2023

Show notes

Edel Burton, clinical hospital pharmacist and PhD scholar in the School of Public Health at University College Cork, discusses her research about pre-hospital care terminology and measurements. Your agency’s definition of “on scene” may be different from other agencies’ definitions, and Burton’s research will make it easier for agencies to compare their data. For Your Information: Edel’s PhD program: https://www.universityofgalway.ie/cdp-cdp/ The systematic review on the effects of COVID-19 on prehospital stroke response (full paper to be published in coming months): https://hrbopenresearch.org/articles/5-24 The abstract from WADEM on this research will be published here after May 2023: https://www.cambridge.org/core/journals/prehospital-and-disaster-medicine

A Plethora of Emergency Dispatcher Appreciation Ideas with Alexia Jobson Feb 07, 2023

Show notes

Alexia Jobson, REMSA Health’s Director of Public Relations, is here to help you prepare for National Public Safety Telecommunicators Week (April 9–15). Her ideas go beyond food-based appreciation and will open your eyes to other methods to try with your emergency dispatchers, as well as provide ideas to help you fund them. For Your Information: Read Alexia’s article in the Journal of Emergency Dispatch here: https://www.iaedjournal.org/a-quick-start-guide-to-celebrating-our-first-first-responders REMSA Health’s website: https://www.remsahealth.com/ Check REMSA Health out on social media: https://www.facebook.com/remsanv/; https://www.linkedin.com/company/remsa/; https://twitter.com/REMSAHealth; https://www.instagram.com/remsahealth/

In The Drink with Jaci Fox Dec 20, 2022

Show notes

Jaci Fox, quality assurance specialist and the Police Lead with QPR, discusses the best way to handle calls about impaired driving, including why it occurs, whether it includes driving while high, and the importance of updating the location in cases of moving violations. For Your Information: The National Highway Traffic Safety Association’s statistics on impaired driving: https://crashstats.nhtsa.dot.gov/Api/Public/ViewPublication/813294 More information on impaired driving: https://americanaddictioncenters.org/blog/drunk-driving-statistics-in-america https://www.autoinsurance.org/deadliest-holidays-to-drive/ https://www.moneygeek.com/insurance/auto/resources/most-dangerous-dui-days/ Got a Proposal for Change (PFC)? Let us know: https://www.emergencydispatch.org/what-we-do/proposal-for-change

Tooling Around with the CADE Tool with Jason Barbour Dec 06, 2022

Show notes

Jason Barbour, Public Safety Specialist at Priority Dispatch Corp., discusses the Police Priority Dispatch System CADE Tool. What is it? Who should use it? And what are the benefits of using it?

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