Dispatch in Depth

Latest Episodes:

Avoiding Litigation and Liability with Stephan Bunker Apr 05, 2022

Show notes

Stephan Bunker, an expert witness with over 50 years of public safety experience, discusses the key ways to avoid litigation and liability in emergency dispatch, including tips for individual dispatchers as well as center managers. For Your Information: Email Stephan your questions at stephan(dot)bunker(at)gmail(dot)com If you’re attending NAVIGATOR 2022, don’t miss his session “Fire Up Your Dispatchers” on April 28!

Fire Specialist Team with Erin Eaton and Jeb Lyons Mar 08, 2022

Show notes

Erin Eaton, Operations Manager, and Jeb Lyons, Operations Manager, at Northwest Central Dispatch System (NWCDS) discuss their center’s fire specialist team, including how it started, what it’s accomplished, and how to put your own together. For Your Information: Learn more about Northwest Central Dispatch System: https://www.nwcds.org/

Smells Like Dispatch Spirit with Rabbi Cary Friedman Feb 22, 2022

Show notes

Rabbi Cary Friedman, Associate Director of the Law Enforcement Survival Institute and consultant to the FBI’s Behavioral Science Unit, discusses the role of spirituality in first response, including how to refill your depleted reservoirs. For Your Information: Cary’s books: Spiritual Survival for Law Enforcement https://spiritualsurvivalbook.com/ Wisdom from the Batcave https://batwisdom.com/ The Superhero Handbook for Cops Write your own credo: https://chaplainusa.org/the-credo-project copsalive.com lawenforcementsurvivalinstitute.org

Feedback to the Future with Tim Russow Feb 08, 2022

Show notes

Tim Russow, Quality Assurance Specialist with Ada County Sheriff’s Office, discusses quality assurance and feedback in emergency dispatch, including why it’s important and how to improve it. For Your Information: Ada County Sheriff’s Office: https://adacounty.id.gov/sheriff/ More about Professor Bruce Ballenger and writing resources for nonfiction, personal essay, and research: https://bruceballenger.com/

Getting the Reps In with Andrew Palmer Jan 25, 2022

Show notes

Andrew Palmer, manager of instructional design at IAED, discusses emergency dispatch training, including where to start improving your own programs and what kind of training works best for this field. For Your Information: What is action mapping? https://blog.cathy-moore.com/action-mapping-a-visual-approach-to-training-design/ Log in to the Learning Portal: https://academy.emergencydispatch.org/

More Frequent and More Focused TCPR Training with Julie Buckingham Jan 11, 2022

Show notes

Julie Buckingham, Telecommunicator Program Director at RQI Partners, discusses telecommunicator CPR, including new research about learning and comprehension, the importance of contextual training in the dispatch center, and how call simulations can improve skills. For Your Information: RQI Partners website: https://rqipartners.com/solutions/prehospital-solutions/rqi-telecommunicator/ Learn more about the American Heart Association’s TCPR guidelines: https://cpr.heart.org/en/resuscitation-science/telecommunicator-cpr

Accessibility Accommodations with Mike Thompson Dec 21, 2021

Show notes

Mike Thompson, a Fire Protocol, Academics and Standards Expert with the IAED’s Academics, Research, and Standards Division, discusses protocol accommodations for callers with disabilities, specifically for fire calls. He explains what accommodations exist and the events that prompted them. For Your Information: Learn more about the Fire Priority Dispatch System: https://www.emergencydispatch.org/what-we-do/emergency-priority-dispatch-system/fire-protocol Learn more about Proposals for Change: https://www.emergencydispatch.org/what-we-do/proposal-for-change Check out the National Fire Protection Association’s resources for people with disabilities: https://www.nfpa.org/Public-Education/Fire-causes-and-risks/Specific-groups-at-risk/People-with-disabilities

Nothing About Us Without Us with Mads Matthews-Williams Dec 07, 2021

Show notes

Mads Matthews-Williams (they/them), former emergency dispatcher, mentor, and quality auditor for the Welsh Ambulance Service, discusses how to handle LGBTQ issues in emergency dispatch, especially for transgender and nonbinary callers. For Your Information: Read the results of the 2018 Stonewall study of LGBTQ people in the United Kingdom: https://www.stonewall.org.uk/system/files/lgbt_in_britain_-_trans_report_final.pdf IAED Journal FAQ about medical calls from transgender patients: https://iaedjournal.org/newborn-resuscitation/

In the Trend Zone with Kerri Hatt and Anthony Minge Nov 23, 2021

Show notes

Kerri Hatt, editor-in-chief of EMS 1, and Anthony Minge, Senior Partner with Fitch & Associates, discuss the 2021 EMS Trend Report, including what insights and markers have changed since the 2020 report and which ones haven't. For Your Information: Read the 2021 EMS Trend Report: https://www.ems1.com/ems-trend-report/articles/2021-ems-trend-report-redefining-adaptability-resilience-and-growth-oVegtj8AqbFuI7Hc/ EMS1: https://www.ems1.com/ Fitch & Associates: https://www.fitchassoc.com/ Listen to the analysis of the 2020 report: https://www.aedrjournal.org/youve-got-a-trend-in-me-with-kerri-hatt-and-anthony-minge

The Importance of Peer Support Programs with Melissa Alterio Nov 09, 2021

Show notes

Melissa Alterio, Director of Emergency Communications at Cobb County 911, discusses her paper “Peer Support Programs – Mitigating the Emotional Effects of Vicarious Trauma Experienced by 911 Dispatchers.” She talks about the methods for writing it and the takeaways for emergency dispatchers. For Your Information: Read Melissa’s paper: https://www.researchgate.net/publication/343403733_Peer_Support_Programs-_Mitigating_the_Emotional_Effects_of_Vicarious_Trauma_Experienced_by_911_Dispatchers Follow Cobb County: https://www.facebook.com/joincobb911 Listen to Captain Kevin Haight talk about the importance of reclassifying emergency dispatchers: https://www.aedrjournal.org/shaking-up-the-status-quo-with-captain-kevin-haight Learn more about the potential impact of incident related imagery by reading Jeremy DeMar’s paper: https://calhoun.nps.edu/handle/10945/52972 Read Adam Timm’s book about leadership: http://www.thehealthydispatcher.com/people-driven-leadership/

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