Dispatch in Depth

Latest Episodes:

In Short Supply with Cait Welch Oct 26, 2021

Show notes

Cait Welch, Quality Assurance Officer and Coordinator at Manatee County Sheriff’s Office in Florida, discusses how to cope with working in an understaffed center, including ways to approach recruiting, retention, and positivity. For Your Information: Learn more about Manatee County Sheriff’s Office: https://www.manateesheriff.com/ Contribute to a fund for one of the Manatee County Sheriff’s Office employees who has lost her husband: https://www.gofundme.com/f/atwuhd-help-jordan-take-care-of-her-family?qid=ff70932e0121965c112e0ca4a6968809

Play Your ACE with Kim Rigden Sep 28, 2021

Show notes

Kim Ridgen, Associate Director of Accreditation for the IAED, discusses barriers and drivers of success dispatch agencies face when they are trying to become accredited centers of excellence (ACEs), including agency culture, timeline for the achievement, and protocol compliance. For Your Information: Read the paper (or just the abstract) here: https://aedrjournal.org/for-us-its-the-only-way-characteristics-of-ace-achievement-and-barriers-to-success/

Building Public Relations in Public Safety with Alexia Jobson and Adam Heinz Sep 14, 2021

Show notes

Alexia Jobson and Adam Heinz from the Regional Emergency Medical Services Authority (REMSA Health) in Reno, Nevada, discuss some PR basics for your dispatch agency, including social media tips and ways to improve your relationship with the media. For Your Information: Find out more about REMSA Health here: https://www.remsahealth.com/

The Power of Storytelling with Ricardo Martinez II Aug 31, 2021

Show notes

Ricardo Martinez II, host and creator of the Within The Trenches podcast, discusses how Within the Trenches got started, how it’s grown since then, and what it means to emergency dispatchers to have a platform where they can share their stories and connect with their colleagues across continents. For Your Information: Listen to Within the Trenches here (or wherever you get your podcasts): https://www.withinthetrenches.net/podcast

Outreach for the Stars with Amanda Lindgren and Ben Bills Aug 03, 2021

Show notes

Amanda Lindgren and Ben Bills with the El Paso-Teller 9-1-1 Authority discuss their agency’s outreach program, including opt-in phone alerts for residents, a 28-foot mobile classroom, and a podcast of their own. For Your Information: El Paso-Teller 9-1-1 Authority’s official website: http://elpasoteller911.org/ Listen to El Paso-Teller's podcast 9-1-1 Weight in Gold: https://elpasoteller911.org/321/Podcast National Public Safety Educator Forum’s website: https://www.911npef.org/ Watch some of NPEF’s PSAs: https://www.youtube.com/user/911NPEF

The Next Generation of Dispatchers with Lori Henricksen May 25, 2021

Show notes

Lori Henricksen, director of the emergency telecommunications program for high schoolers at the Veterans Tribute Career and Technical Academy in Las Vegas (Nevada), discusses the creation of her program and the challenges it presents, as well as the benefits of training teenagers for careers in first response. For Your Information: Lori will be speaking at NAVIGATOR 2021! Check out her session “From High School to High Stress: One High School is Training the First Responders of the Future” on Wednesday, July 14 at 9:00 a.m. (PST)Check out the Veterans Tribute Career and Technical Academy’s website: vtcta.org Got a question for Lori? Email her at: henrile1 (at) nv (dot) ccsd (dot) net

The Hall Ambulance Way with Lavonne Hall and Mark Corum Apr 27, 2021

Show notes

Lavonne C. Hall, president and CEO, and Mark Corum, director of media services, discuss the history of Hall Ambulance Service. Hall Ambulance is based in Bakersfield, California, and is celebrating its 50th anniversary this year. They talk about how it started and the milestones it’s achieved along the way. For Your Information: Learn more about Hall Ambulance Service on their website: https://hallamb.com/ Facebook: @hallambulanceservice Instagram: @hallambulance Twitter: @hallambulance

How to 911 with Erica Snyder and Sami Pohl Apr 13, 2021

Show notes

Sami Pohl and Erica Snyder, dispatchers with the City of Loveland Emergency Communications Center in Loveland, Colorado, discuss their podcast How to: 911, which they use to answer common questions and misconceptions held by the public about emergency services. For Your Information:Check out How to: 911 on other platforms: https://linktr.ee/Howto911Email the podcast hosts directly: howto911 (at) cityofloveland (dot) orgLoveland Emergency Communications Center: https://www.facebook.com/lovelandemergencycommunicationscenter/

One Step at a Time with Sean Ash Mar 30, 2021

Show notes

Sean Ash, an Emergency Call Handler for the London Ambulance Service NHS Trust discusses how he got into emergency dispatching as well as what it’s like to be a dispatcher with a disability. For Your Information: Read the Journal of Emergency Dispatch article about Sean: https://iaedjournal.org/one-step-at-a-time/ Donate to Sean’s fundraiser: https://www.justgiving.com/fundraising/goingthextramile Get in touch with Sean: http://facebook.com/seanashx

High Expectations and High Support with Chaplain Russ Myers Mar 02, 2021

Show notes

Chaplain Russell Myers, Allina Health EMS, talks about the role of chaplains in EMS and emergency dispatch. He discusses research he's conducted about the most stressful EMS calls as well as things to consider when deciding whether to bring a chaplain into your center. For Your Information: Ask Chaplain Myers your questions directly at russellnmyers (at) yahoo (dot) com. Be on the lookout for Russ's upcoming book, "Because We Care: A Handbook for Chaplaincy in Emergency Medical Services." Read more about EMS chaplains: https://www.ems1.com/ems-products/ems-data-management/articles/374719048-Q-A-How-can-leaders-identify-and-help-EMS-providers-who-need-support/ https://www.ems1.com/paramedic-chief/articles/393547048-EMS-Chaplaincy-Evidence-based-professional-practice/ https://www.ems1.com/patient-care/articles/enhancing-wellbeing-engagement-and-patient-care-in-ems-with-weak-ties-zXfe3ofzXc6FRMx2/ https://www.ems1.com/mental-health/articles/are-you-getting-cold-and-calloused-8skgoQMRK9ozONuw/

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