Dispatch in Depth

Latest Episodes:

Brock's Law with Kim Ruether Feb 16, 2021

Show notes

Kim Ruether, founder of Project Brock, gives some background on "Brock's Law" and Project Brock, a nonprofit dedicated to preventing sudden cardiac arrest in young people through awareness, education, and action. For Your Information: Read the Journal article about Brock's Law: https://iaedjournal.org/meet-brock/Learn more about Project Brock: https://projectbrock.com/Project Adam: https://www.projectadam.com/HeartsafeschoolsFind out how to protect youth from SCA: https://parentheartwatch.org/Learn CPR: https://citizencpr.org/Find out more about SCA: https://www.sca-aware.org/

Catching Up with Qatar with Andre Jones Jan 18, 2021

Show notes

Andre Jones, Assistant Executive Director of Communications and Control Centers for Hamad Medical Corporation, talks about what it's like being in emergency communications in Qatar and dispenses some leadership best practices. For Your Information: Read Andre's articles: https://iaedjournal.org/?s=andre+jones Connect with Andre: https://www.linkedin.com/in/andre-jones-mpa-ms-enp-phd-student-2598362a/ Learn more about Hamad Medical Corporation: https://www.hamad.qa/EN/Hospitals-and-services/Ambulance-Service/Pages/default.aspx

Shaking Up the Status Quo with Captain Kevin Haight Jan 05, 2021

Show notes

Captain Kevin Haight, Commander of Statewide Emergency Communications in Idaho, talks about his master's thesis on the reclassification of emergency dispatchers, including why the current classification is a problem and what steps need to be taken to fix it. For Your Information: Read the thesis—9-1-1: What's Our Emergency? Diagnosing a Struggling Occupation Serving a Neglected System: https://calhoun.nps.edu/handle/10945/64917 Check out the Denise Amber Lee Foundation: https://www.deniseamberlee.org/ Learn more about Idaho's regional communication centers: https://isp.idaho.gov/communications/

The Other End of the Line with Jennifer Chap Dec 22, 2020

Show notes

Jennifer Chap, co-founder of BuddyCPR and StrataVerve, discusses sudden cardiac arrest (SCA) from a caller's perspective. She talks about the experience she had when her husband went into SCA and shares the findings of her research and work to improve public awareness and understanding of this topic. For Your Information: Sudden Cardiac Arrest (SCA) is a life-threatening emergency that occurs when the heart suddenly stops beating. It strikes people of all ages who may seem to be healthy, even children and teens. Link to Chap story that went viral: https://www.clickorlando.com/news/2015/12/09/cat-saves-owners-life/ Link to SCAF and 2015 Baseline Study with video clips: https://www.sca-aware.org/2015-study Link to SCAF and 2017 Messaging Study with video clips: https://www.sca-aware.org/2017-study Link to CARES: https://mycares.net/ Link to Call-Push-Shock and tested definition of SCA: https://callpushshock.org/ Link to PSA Survivor Video: https://www.youtube.com/watch?v=niDap1xpf2o&feature=youtu.be Link to OFD: https://www.orlando.gov/Our-Government/Departments-Offices/Orlando-Fire-Department Link to BuddyCPR: https://www.facebook.com/BuddyCPR/

Heart to Heart with Dr. Dan Cox Dec 08, 2020

Show notes

Dr. Dan Cox, Board President of the Utah Chapter of the American Heart Association (AHA), discusses the AHA's objectives, how community outreach can still function during the COVID-19 pandemic, and whether compressions-only CPR is effective. For Your Information: Check out the AHA's website: https://www.heart.org/

All About Proposals for Change with Brett Patterson Nov 24, 2020

Show notes

Brett Patterson, Chair of the Medical Council of Standards for the IAED, discusses Proposals for Change (PFCs), a key part of the process of protocol evolution that keeps it as up-to-date as possible. He explains how PFCs came about, what makes a compelling proposal, and some common mistakes made when submitting one. For Your Information: Read Brett's FAQ articles: https://iaedjournal.org/category/best-practices/faq/ Submit a PFC: https://www.emergencydispatch.org/what-we-do/proposal-for-change Ask Brett a question directly: brett (at) emergencydispatch (dot) org

Raising Awareness of Rural Suicide Calls with Adrianne Miller Nov 10, 2020

Show notes

Adrianne Miller, QA/QI and ETC instructor for Ford County 911 Communications, discusses dealing with suicide calls in rural areas, whether from the callers themselves or from people reporting the aftermath. She talks about her own personal experiences with these calls and the resources emergency dispatchers can use to recover from them. For Your Information: National Suicide Prevention Lifeline: 800-273-8255

Connect and Serve with Samantha Hawkins Oct 27, 2020

Show notes

Samantha Hawkins, communications officer with Cobb County 911 in Marietta, Georgia, discusses the role of customer service in emergency dispatch, bias in the dispatch center, and what it's like to be a woman of color working in 911. For Your Information: Read Samantha's essays: https://www.humanize911.com/post/being-the-coworker-you-d-want-to-work-with https://www.911derwomen.com/blog/bigger-than-the-bias-being-a-person-of-color-in-911 Learn more about the care gap: https://aedrjournal.org/filling-the-care-gap-with-kate-jennings/ Learn more about 911der Women: https://aedrjournal.org/911der-women-with-sara-weston/

Giving the All-Clear with Janell Farr and Jenean Hansen Oct 13, 2020

Show notes

Janell Farr, president, and Jenean Hansen, head of programs and operations, discuss their nonprofit the All Clear Foundation, whose aim is to improve the health and wellbeing of first responders through resources like a peer-to-peer app, a mobile wellness tool, and a robust resource database. For Your Information: ResponderRel8 (https://responderrel8.com/)—peer-to-peer chat app which, in the absence of widespread peer support programs for all, enables first responders across the country to connect, commiserate and celebrate—anonymously if preferred—without stigma or fear getting in the way. As of October 2020, the app is currently subscription-free to past/present first responders. You | ResponderStrong (https://you.responderstrong.org/)—free and confidential wellness tool for Responders to recover, recharge and stay strong between shifts. Increase your personal wellbeing through confidential quizzes and content to tap into your own power and potential to succeed, thrive and matter—enhancing your health, wellbeing, and everything in between. First Responder Resource Database (https://allclearfoundation.org/resources/) with more than 700 resources to assist first responders and their families. COVID-19 Resources for Responders (https://allclearfoundation.org/covid-19-resource-links/) for the unique challenges being faced as a result of the pandemic. Hundreds of Resources for Families (https://allclearfoundation.org/family-resource-links/) adjusting to new school procedures due to the pandemic.

Filling the Care Gap with Kate Jennings Sep 29, 2020

Show notes

Kate Jennings, executive director of Wellington Free Ambulance Clinical Communication Center in New Zealand, discusses her center's programs to text PDIs and PAIs to patients and do welfare checks. For Your Information: Check out the Wellington Free site: https://www.wfa.org.nz/

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