Dispatch in Depth

Latest Episodes:

By Responders For Responders with Rhonda Kelly Mar 05, 2019

Show notes

Isabel talks with Rhonda Kelly, ResponderStrong Program Manager at the National Mental Health Innovation Center. They discuss Rhonda's circuitous route to her current career, barriers to emergency responders getting mental health help they need, and where mental health treatment is heading. For Your Information: The theater shooting Rhonda mentions around 5:45 is the one that took place in Aurora, CO, in 2012. National Mental Health Innovation Center website: http://mentalhealthinnovation.org/ "Taking Care of Our Own: Mental Health Among Colorado Emergency Responders" https://responderstrong.org/responderstrong-survey-report/ ResponderStrong website: https://responderstrong.org/ ResponderStrong Facebook page: https://www.facebook.com/ResponderStrong/ Status: Code 4, Inc. website, which has documentaries showing how responders bring trauma home: https://www.sc4i.org/lifelines Matt Vogl's TEDx talk about Virtual Reality and mental health: https://www.youtube.com/watch?v=ynMv1sNggyc If you are experiencing suicidal thoughts, please call one of the following hotlines: Australia: 13 11 14 Canada (outside Montreal): 1-866-277-3553 Canada (Montreal): 514-723-4000 United Kingdom: 116 123 United States: 1-800-273-8255 Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Mapping It Out with Lindsy Bentley Feb 19, 2019

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Isabel talks with Lindsy Bentley, a GIS professional working in Utah. They discuss the role of GIS in emergency response, the ever-changing nature of maps, and how emergency dispatchers can better direct responders. For Your Information: Project Lifesaver: https://projectlifesaver.org/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Triaging Trans Patients with Jamie Foster Feb 05, 2019

Show notes

Isabel talks with Jamie Foster, a trainer for the South Western Ambulance Service in the U.K. They discuss what "transgender" means, which medical protocols are impacted by the caller's gender, and how the EMD can balance getting the right information with giving good customer service. For Your Information: U.K. NAVIGATOR: https://uknavigator.emergencydispatch.org/ OED definition of transgender: (adj.) Designating a person whose sense of personal identity and gender does not correspond to that person's sex at birth, or which does not otherwise conform to conventional notions of sex and gender. OED definition of misgender: (v.) Refer to (someone, especially a transgender person) using a word, especially a pronoun or form of address, that does not correctly reflect the gender with which they identify. Gendered Intelligence: http://genderedintelligence.co.uk/ Manchester Metropolitan University study on discrimination against transgender people in 2007: https://www.ilga-europe.org/sites/default/files/trans_country_report_-_engenderedpenalties.pdf TSER (Trans Student Educational Resources): http://www.transstudent.org/ National Ambulance LGBT Network: https://www.ambulancelgbt.org/ Intersex Society of North America: http://www.isna.org/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Mental Health First Aid with Julie Hardle Jan 22, 2019

Show notes

Isabel talks with Julie Hardle, Manager of Recovery and Resiliency for Optum Salt Lake County. They discuss the origin of Mental Health First Aid, rituals to put in your self-care toolbox, and how common mental illness is. For Your Information: Read more about the history of Mental Health First Aid: https://www.mentalhealthfirstaid.org/about/ Read more about how the PTSD of emergency dispatchers compares to that of combat veterans: https://aedrjournal.org/differences-in-ptsd-symptomatology-between-combat-veterans-and-emergency-dispatchers/ Anxiety is the most common mental illness in the U.S.: https://adaa.org/about-adaa/press-room/facts-statistics Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

NENA Cried Power with Ty Wooten Jan 08, 2019

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Isabel talks with Ty Wooten, NENA's Director of Education. They discuss the role of NENA in 911, how training and professionalism are related, and educating the public about what exactly emergency dispatchers do. For Your Information: GIS is an acronym for "geographic information system," a system designed to capture, store, manipulate, analyze, manage, and present spatial or geographic data. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Q is for You with Chris Bradford Dec 25, 2018

Show notes

Isabel talks with Chris Bradford, an instructor for IAED and founder of Protocol Support, LLC. They discuss the role of ED-Qs, how Q's and research interact, and the differences between QA and QI. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

People Helping People with Jerry Overton Dec 11, 2018

Show notes

Isabel talks with Jerry Overton, President of the International Academies of Emergency Dispatch. They discuss the importance of studying low acuity calls, the role of an IRB in research, and IAED's focus for the future. For Your Information: Gerontology: the scientific study of old age, the process of aging, and the particular problems of old people. HHS: Health and Human Resources Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Time After Time with Janette Turner Nov 27, 2018

Show notes

Isabel talks with Janette Turner, Director of Health Services Research at the University of Sheffield. They discuss alternative performance and quality indicators for ambulance services, whether or not quick dispatch results in better outcomes, and how exactly ambulance-related research is conducted. For Your Information: Link to the study: https://www.england.nhs.uk/wp-content/uploads/2017/07/ARPReport_Final.pdf Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Play to Your Strengths with Kim Rigden Nov 13, 2018

Show notes

Isabel talks with Kim Rigden, associate director of accreditation at IAED. They discuss the philosophy of catching people doing it right, strengths-based feedback formulas, and common hurdles to accreditation. For Your Information: Due to the complex nature of the task/type distinction of feedback, IAED created strengths-based feedback so the ED-Q does NOT have to figure out if a task is a promotion task (creative) or prevention task (accuracy-based) and react accordingly with positive or negative feedback. For more information, see the following article. Link to Kim's previous podcast: https://aedrjournal.org/o-come-all-ye-burned-out-with-kim-rigden/ ACE Online Site: https://accreditation.emergencydispatch.org/ Link to the Race to ACE Facebook group: https://www.facebook.com/groups/1025994800869995/ Kim's reading recommendations: Via Character Strengths: http://www.viacharacter.org/www/ When: The Scientific Secrets of Perfect Timing by Dan Pink Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

It Takes a System with Dr. Kevin Seaman Oct 30, 2018

Show notes

Isabel talks with Dr. Kevin Seaman, director of the Maryland Resuscitation Academy. They discuss the role of emergency dispatchers in the chain of survival, the value of case studies in research, and the biggest barriers to improving cardiac survival rates. For Your Information: Link to Dr. Levy's podcast: https://aedrjournal.org/resuscitate-me-one-more-time-with-dr-matthew-levy/ Link to Resuscitation Academy: http://ramaryland.org/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

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