Dispatch in Depth

Latest Episodes:

The Rest of the Story with Sherri Stigler May 29, 2018

Show notes

Isabel talks with Sherri Stigler, Training and Operations Manager for Waukesha County Communications. They discuss Sherri's background in emergency communications, how giving emergency dispatchers closure reduces burnout, and tips for implementing a similar program in your center. For Your Information: An article Sherri wrote about the study: https://iaedjournal.org/black-hole-no/ "Providing Dispatchers 'The Rest of the Story'" research poster: https://aedrjournal.org/providing-dispatchers-the-rest-of-the-story/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Silence is Not Always Golden with Dr. Heidi Feldman May 15, 2018

Show notes

Isabel talks with Dr. Heidi Feldman, a conversation analyst at Northeastern University. They discuss active silent callers, the four-second rule, and qualitative research. For Your Information: The "Four-Second Rule" for Identifying the Active Silent 911 Caller: https://aedrjournal.org/the-four-second-rule-for-identifying-the-active-silent-911-caller/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Measure Twice Dispatch Once with Vincent Robbins May 01, 2018

Show notes

Isabel talks with Vincent Robbins, president and CEO of MONOC. They discuss why objective measurement is so important, the problems associated with using lights and sirens in an emergency response, and the steps to help local leaders and community members have realistic expectations about response times. For Your Information: MONOC: https://www.monoc.org/newPub/index.cfm The Savvik Foundation: http://www.savvik.org/Vendors-And-Distributors/Vendors/North-Central-EMS Meaningful Metrics article: http://www.jems.com/articles/print/volume-43/issue-3/departments-columns/management-focus/meaningful-metrics.html Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Come Together Right Now Over Research with Dr. Louisa Stark and Heather Coulter Apr 10, 2018

Show notes

Isabel talks with Dr. Louisa Stark, professor of human genetics and director of the Genetic Science Learning Center, and Heather Coulter, Community Liaison for the Community Outreach and Collaboration Core of the Center for Clinical and Translational Science. They discuss the definition of translational science, the importance of community collaboration in research, and the role of trust and transparency in working with the public. For Your Information: Genetic Science Learning Center: http://learn.genetics.utah.edu/ Community Faces of Utah: https://cfu.utah.edu/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

The Bright Side of Q with Kevin Pagenkop Mar 27, 2018

Show notes

Isabel talks with Kevin Pagenkop, a member of the ED-Q Council of Standards. They discuss how ED-Qs experience stress differently than line dispatchers, how giving positive recognition can help combat "the sponge effect," and how giving critical feedback can be just as hard as receiving it. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Respect Resistance with Mike Taigman Mar 13, 2018

Show notes

Isabel talks with Mike Taigman, Improvement Guide for FirstWatch. They discuss how data can be used to reduce human suffering, the benefits of listening to people who are resistant to change, and EMS Agenda 2050. For Your Information: FirstWatch: https://www.firstwatch.net/ Edwards Deming: -The 14 Points of Management https://www.youtube.com/watch?v=tsF-8u-V4j4 -The System of Profound Knowledge https://deming.org/explore/so-pk EMS Agenda 2050: http://emsagenda2050.org/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

A Room Full of Nerds with Dawn Faudere and Rich Lindfors Feb 27, 2018

Show notes

Isabel talks with Dawn Faudere, Operations Supervisor at Johnson County Emergency Communications, and Rich Lindfors, Total Quality Improvement Manager at Richmond Ambulance Authority. They discuss what it's like to be an amateur in research, the studies they conducted at their individual centers, and the research workshop at Navigator. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Bends in the Pipe with Allen Siorek Feb 13, 2018

Show notes

Isabel talks with Allen Siorek, retired Gainesville Fire Rescue District Chief. They discuss the research projects required for graduation from the National Fire Academy's Executive Fire Officer Program, how realistic NFPA response time standards are, and the shift toward evidence-based practices in the fire service. For Your Information: Executive Fire Officer Program: https://www.usfa.fema.gov/training/nfa/programs/efop.html NFPA: National Fire Protection Association https://www.nfpa.org/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Professor Popsicle Dives Again with Dr. Gordon Giesbrecht Jan 30, 2018

Show notes

Isabel talks with Dr. Gordon Giesbrecht, also known as Professor Popsicle, the world's foremost authority on freezing to death. They discuss the ethics of freezing people, the 1-10-1 principle, and the best way to get out of a sinking vehicle. For Your Information: IRB: Institutional Review Board (an administrative body that protects the rights and welfare of human research subjects) Article in Outside Magazine https://www.outsideonline.com/1821211/meet-prof-popsicle Demonstrating the 1-10-1 principle on David Letterman (8:20–32:55): https://www.youtube.com/watch?v=_Ha0cEwg7y8 Example of a recent save using the MPDS sinking vehicle protocol: https://www.facebook.com/Allhazardsresponse/posts/1971072126478309 https://www.youtube.com/watch?v=nb1bY0Fk9ao Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

You've Got Me Doing Emotional Labor with Dr. Sharon Mastracci and Ian Adams Jan 09, 2018

Show notes

Isabel talks with Dr. Sharon Mastracci, an expert in emotional labor, and Ian Adams, a doctoral student and former law enforcement officer. They discuss the role of emotional labor in emergency dispatch, the correlation between high emotional labor and high sense of fulfillment in careers, and the need to highlight the job being done by emergency dispatchers. For Your Information: Emotional Labor and Crisis Response: Working on the Razor's Edge (https://www.amazon.com/Emotional-Labor-Crisis-Response-Working/dp/0765625199) Emotional Labor: Putting the Service in Public Service (https://www.amazon.com/Emotional-Labor-Putting-Service-Public/dp/0765621177/ref=mt_paperback?_encoding=UTF8&me) The research poster about giving emergency dispatchers closure (https://aedrjournal.org/providing-dispatchers-the-rest-of-the-story/) If you're an emergency dispatcher, please take this survey to help Dr. Mastracci further her research: https://csbsutah.co1.qualtrics.com/jfe/form/SV_6KhyKlmECi0DnVP Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Our TOPPODCAST Picks

Follow Us

Stay Connected

Related Podcasts

Links

Stay Connected