Dispatch in Depth

Latest Episodes:

Kind, Caring, and Compassionate with Andrew Tucker Oct 16, 2018

Show notes

Isabel talks with Andrew Tucker, an ED-Q for the Welsh Ambulance Service. They discuss what makes the Welsh Ambulance Service unique, how to help EMDs develop empathy, and ways to make feedback a more painless process. For Your Information: Choose Wisely campaign: http://www.makingchoicestogether.wales.nhs.uk/home Read the Research Brief about CPR Barriers featuring Craig Sturgess's call: https://aedrjournal.org/do-cpr-calls-have-barriers/ Listen to the Craig Sturgess call: https://aedrjournal.org/craig-sturgess-anatomy-of-a-cpr-call-with-barriers-redacted-call/ ECCS: Emotional Content and Cooperation Score Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Writing the EMD Bible with Kate Dernocoeur Oct 02, 2018

Show notes

Isabel talks with Kate Dernocoeur, co-writer of Principles of EMD. They discuss how the textbook on EMD was written, the difference between classroom learning and street sense, and the special role of emergency dispatchers in EMS. For Your Information: Kate's website: www.katedernocoeur.com Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Handling Psychosocial Callers with Heinz Novosad Sep 18, 2018

Show notes

Isabel talks with Heinz Novosad, an instructor, implementer, and reviewer for IAED. They discuss EMS in Austria, research Heinz conducted on callers with psychosocial issues, and how emergency dispatchers can increase their awareness of such problems. For Your Information: Definition of psychosocial: relating to the interrelation of social factors and individual thought and behavior (examples: depression, anxiety, chronic fatigue, etc.). Consumer confusion: https://www.researchgate.net/publication/221357511_Consequences_of_Customer_Confusion_in_Online_Hotel_Booking An article on Heinz's research: https://www.fhstp.ac.at/de/newsroom/news/notruf-144-heinz-novosad-in-las-vegas Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Resuscitate Me One More Time with Dr. Matthew Levy Sep 04, 2018

Show notes

Isabel talks with Dr. Matthew Levy, Medical Director of the Howard County Department of Fire and Rescue Services. They discuss the traits of high quality CPR, steps to improving the entire emergency response system, and bridging the gap between emergency dispatchers and responders. For Your Information: Learn more about the Maryland Resuscitation Academy: http://ramaryland.org/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Mixed Messages with Dr. Elizabeth Ellcessor Aug 21, 2018

Show notes

Isabel talks with Dr. Elizabeth Ellcessor, an assistant professor of media studies at the University of Virginia. They discuss the importance of accessibility in media, technological evolution in dispatch centers, and public expectations about 911. For Your Information: Telephony: the activity or process of communicating by phone https://mediastudies.virginia.edu/people/eae2f http://www.lizellcessor.org/?page_id=391 Send an email to liz @ virginia (dot) edu if you would like to get involved in Liz's 911 media study to talk about your experiences with current technology or technological changes over the years. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Playing with Fire 7 with Gary Galasso Aug 07, 2018

Show notes

Isabel talks with Gary Galasso, retired Deputy Fire Chief and current chair of IAED's Fire Council of Standards. They discuss FPDS version 7, including new protocols, what changes were made, and what spurred those changes. For Your Information: 2017 California wildfire casualty numbers: https://www.cbsnews.com/news/california-fires-a-rising-toll-in-deaths-and-dollars/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

RoboDispatcher with Nick Nudell Jul 24, 2018

Show notes

Isabel talks with Nick Nudell, interim EMS chief for UC Health in Colorado and the chief data officer for The Paramedic Foundation. They discuss the difference between artificial intelligence and machine learning, how AI can enhance the emergency dispatch experience, and whether or not emergency dispatchers will ever be replaced by robots. For Your Information: Nick's article on AI in AEDR: https://aedrjournal.org/artificial-intelligence-for-us/ Information on the origin of the Data Information Knowledge Wisdom (DIKW) Hierarchy (Pyramid): https://www.researchgate.net/publication/292335202_The_Origin_of_Data_Information_Knowledge_Wisdom_DIKW_Hierarchy The Dispatch in Depth episode discussing global variations on how patients describe a heart attack: https://aedrjournal.org/an-emergency-by-any-other-name-with-ross-rutschman-and-ken-hotaling/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

An Emergency by Any Other Name with Ross Rutschman and Ken Hotaling Jul 10, 2018

Show notes

Isabel talks with Ross Rutschman and Ken Hotaling, two implementations experts and program administrators with Priority Dispatch. They discuss cultural differences in handling emergencies, how the protocol is implemented in other countries, and a study that's trying to find out if people around the world describe medical symptoms in the same way. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Bridging the Gap with Tony Guido Jun 26, 2018

Show notes

Isabel talks with Tony Guido, a program administrator for Priority Dispatch. They discuss the value of positive feedback, bridging the gap between communication centers and first responders, and tangible benefits of achieving ACE. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

The Heart of the Matter with Dr. Chris Olola Jun 12, 2018

Show notes

Isabel talks with Dr. Chris Olola, the director of research and biomedical informatics at the IAED. They discuss the role of emergency dispatch in patient care, heart attacks coded as ALPHA at dispatch, and the future of the research team. For Your Information: AMI: Acute Myocardial Infarction Dr. Olola's study about heart attacks coded as ALPHA at dispatch: https://aedrjournal.org/characteristics-of-acute-myocardial-infarction-cases-coded-as-low-acuity-at-dispatch/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

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