Stay ConnectedThis podcast is here to give dentists and all dental office team members, in EVERY position, TACTICAL and PRACTICAL TIPS to:
– Be more efficient
– Have more fun
– Improve doctor and team communications
– Eliminate frustration
– And make your life easier!
Jump in! We are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM!
New episodes every Tuesday, Wednesday, and Thursday.
It's time to talk treatment trackers! This episode covers why tracking procedures in an organized manner will increase case acceptance, find patterns, and improve work ethic across the board! Kiera touches on three benefits of treatment trackers:
Tell you which hygienist/doctor duos close cases best
Tell you which cases are being closed and which aren't
Provide a quick call list of who to follow up on
Admittedly, these can be a pain to set up and stay consistent with, but the return is SO worth it. And to make it a touch easier, we have a sample for you.
Episode resources:
Reach out to Kiera
Listen to Episode #325: Increase Your Case Acceptance With 2-2-2
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We've been hearing it a LOT from Dental A-Team clients: Their schedules are a mess, including plenty of cancellations. So … Kiera and Brittany are here to talk you through solutions! Their conversation touches on the following points:
Block scheduling
Using the right verbiage
Being proactive
Using a back-office quarterback
This process may seem counterintuitive in some ways (aren't you supposed to let the patient choose what time works for them?), but it's a process that's been tried and true.
Don't believe us? Give it a try for six weeks and see where you end up.
More on Brittany:
I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams!
Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of an office impact the lives of each team member and patient. I have studied healthcare administration while working most positions in a dental office including hygiene lead, coach, and office manager. This helps me bring an understanding of driving value and patient care to help dental teams cultivate a fulfilling work environment.
Episode resources:
Reach out to Kiera and Brittany
Listen to Episode 364: Block Schedule Around the Prime and Fluff
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Become Dental A-Team Platinum!
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This episode of the Dental A-Team podcast covers same-day treatment and how it can reduce stress on the staff and improve VIP patient care. Implementing this practice needs to be a team effort, and Kiera covers what types of offices are ready to roll, how making goals can help, and why same-day treatment should be the culture of your practice.
Now, implementing or ramping up same-day treatment isn't always an option. Doctors, are you not staying on time as is? Now may not be the time to add more to your plate (but Kiera still has advice on how to get there).
Not sure how to get started in implementing, executing, tracking, and measuring same-day treatment in your practice? Reach out to us and we can help! hello@thedentalateam.com
Episode resources:
Reach out to Kiera
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
Need a recipe for the perfect and most productive meeting? Meetings can be intimidating, but they don't have to be. And they definitely don't have to be boring. The Dental A-Team has exactly what you need to run effective meetings, and Kiera shares the secret sauce in this episode. Press play to learn about meeting intention, how to get in your peak state, and tips for morning huddles versus weekly meetings versus quarterly meetings.
Plus, DON'T leave a meeting without doing this — tune in to know what :)
Episode resources:
Reach out to Kiera
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
It's Brittany, folks!
Dental A-Team consultant extraordinaire Brittany Stone is here again! For those of you wondering if it's time to grow your practice, this episode is for you. Brittany and Kiera talk about whether the time is right to expand and what needs to be established to get things going.
The short version: Three things to have in place before you move forward …
A location
An operations manual
A leadership team
The pair also discusses how to bring your team on board with such an important decision.
More on Brittany:
I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams!
Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of an office impact the lives of each team member and patient. I have studied healthcare administration while working most positions in a dental office including hygiene lead, coach, and office manager. This helps me bring an understanding of driving value and patient care to help dental teams cultivate a fulfilling work environment.
Episode resources:
Reach out to Kiera and Brittany
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
Stuck in a rut? We've been there.
Never fear, Kiera's here to help you climb out! This episode's topic: Seeking the right personal and professional frequency. Applying these tips into your daily grind will put you in a creative space more often, where you can feel that inspiration.
The tacticals:
Where are your zen areas?
How can you add more positive frequencies in your day-to-day life?
What goals and desires do you want out of those moments?
When you're done listening to this episode, share where your own best frequencies are! Email us, hello@thedentalateam.com to share.
Episode resources:
Reach out to Kiera
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
You need to stop tolerating drama in your practice. How can you do this? Kiera and Brittany pow-wow about effective ways they've seen in practices that reduce backbiting and gossip among team members:
Be solution-oriented
Bring all parties together
Separate stories versus facts
By instilling these ideas you're breeding a culture of honesty and effectiveness, and you're remembering that at the end of the day, caring for your patients is the common goal for all.
More on Brittany:
I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams!
Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of an office impact the lives of each team member and patient. I have studied healthcare administration while working most positions in a dental office including hygiene lead, coach, and office manager. This helps me bring an understanding of driving value and patient care to help dental teams cultivate a fulfilling work environment.
Episode resources:
Reach out to Kiera and Brittany
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
Ever walk a mile in your coworker's shoes? To have a leveled up dental practice means the front office and back office staff can hold their own in each other's roles! Kiera shares tips on how staff from each side of the tracks can familiarize themselves with what's going on beyond their turf.
For front office staff wanting to learn about the back office:
Attend procedures
Take the Dental A-Team's online course
For back office staff eager to know about the front side:
Make re-care and unscheduled treatment calls
Perform insurance breakdowns
Taking on these measures will give your patients a better and fuller understanding of how your practice operates — no matter who they talk to.
Episode resources:
Reach out to Kiera
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
Brittany Stone is back on the podcast, talking with Kiera about accountability versus blame in the workplace. To address this topic, Brittany and Kiera cover …
Ways to view people as problem solvers instead of the problem
How to have conversations to hold accountability instead of assign blame
Solid tools to hold people accountable
Ultimately, this topic boils down to each of our intentions and beliefs regarding accountability. Having a healthy mindset about your team members and how to solve problems will yield a healthier attitude about how things function in your practice.
More on Brittany:
I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams!
Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of an office impact the lives of each team member and patient. I have studied healthcare administration while working most positions in a dental office including hygiene lead, coach, and office manager. This helps me bring an understanding of driving value and patient care to help dental teams cultivate a fulfilling work environment.
Episode resources:
Reach out to Kiera and Brittany
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
It's time for another topic many dental practices don't know enough about! SEO expert Evan Lazarus shares with Kiera the basic doctrine of SEO, or search engine optimization.
For the non-believers, SEO equals visibility, and Evan talks about why good SEO makes you relevant in your community and industry. The most important aspect when it comes to hiring an SEO expert for your practice is to be educated — ask the questions and be willing to understand it.
Quick takeaways from this episode:
Get your marketing budget in place
Educate your team on SEO
Ask questions of your marketers
Episode resources:
Connect with Evan Lazarus
Learn more about Simple Impact Media
Reach out to Kiera
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
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