Creating Disney Magic

Latest Episodes:

Motivation Based Interviewing with Carol Quinn Aug 11, 2015

Show notes

Hiring the right people is the most important thing an organization can do. Understanding how to hire high performers is the key to a great work environment.

Carol Quinn, CEO of Hire Authority, joins Lee Cockerell to discuss Motivation Based Interviewing.

Motivation Based Interviewing, known as MBI, will change the way you hire people. When you change the way you hire people, the performance and attitude of the entire organization will change.

Lee Cockerell says better hiring is one of the best cost management measures an organization can adopt.

The Impact of Mentors Aug 04, 2015

Show notes

Most people don't realize the impact you can have on someone else by serving as a mentor.

Early in Lee Cockerell's career, he had two people who stepped up to act as a mentor. Lee credits those mentors for the successful career he had at Hilton, Marriott, and Disney. Because of the impact mentors had on Lee, he now gives back by teaching others.

Often, people ask how they can find a mentor. You can't find a mentor, but a mentor can find you. When you work hard and with a great attitude, someone is likely to want to work with you to help you work better.

Leading Through Conflict Jul 28, 2015

Show notes

Conflict will happen in any organization. Conflict can be caused by new technology, change in leadership, change in ownership, or many other reasons.

No matter how conflict is caused, a leader needs to tell the truth and be willing to talk about the cause of the conflict.

Lee also offers advice on how to properly complain to a company when you experience bad service.

The Power of Podcasting with Lou Mongello Jul 21, 2015

Show notes

Podcasting can be a powerful tool for business. Whether a podcast is a platform to reach customers or a communication tool for employees.

Lee Cockerell and special guest Lou Mogello, the host of WDW Radio, discuss the power of podcasting and the experience they have had as podcasters.

What would Walt Disney think of Podcasts? Lee and Lou explain what Walt Disney may think of podcasting.

Becoming an Entrepreneur with Lou Mongello Jul 14, 2015

Show notes

Lou Mongello, the host of WDW Radio, joins Lee Cockerell for this special episode of Creating Disney Magic. Together, Lee and Lou discuss entrepreneurship.

Hear the story of the different directions Lee and Lou took to become entrepreneurs. Lee explains how his experience at Disney has served him in his new role. Lee also offers advice for other entrepreneurs.

Two Pillars of Great Parenting Jul 07, 2015

Show notes

Lee Cockerell explains why physical fitness and a love for reading are the most important gifts a parent can give to a child.

Physical activity contributes to health and mental outlook as well. If you start active habits with children early, it is likely to stay with them when they are older.

Reading can also give children a headstart in education and learning. Reading can build vocabulary and generate ideas that will open doors and generate new opportunities.

Transitioning From the Military Jun 30, 2015

Show notes

Lee Cockerell served in the military before his long career in the hospitality industry.

You can get ahead by using down time in the military to become an expert in the area you want to have a career when your service is over.

Lee offers advice on finding a job once you have left the military.

Lee also suggests ways business owners and managers can help veterans who work for their organizations.

For more inspiration, read Dave Burlin's article 5 Things Veterans Should Know About Their Career Do Overs.

How to Handle Emergencies Jun 23, 2015

Show notes

Lee Cockerell explains that his proudest moment at Disney was 9/11. During such a tragic time, Disney Cast Members stepped up and took care of guests. Lee explains what happened at Disney World that day and offers lessons other businesses can learn from Disney.

A plan and practice will keep your business prepared for any emergency. Already knowing what to do will make emergency response instinctive.

Meeting With Employees Jun 16, 2015

Show notes

During his time at Walt Disney World, Lee Cockerell went out of his way to create a welcoming, friendly, and productive environment when he met with cast members.

In this episode of Creating Disney Magic, Lee explains the step he took to create the right environment. Lee's open environment trickled down through the rest of the Disney World.

People will know your reputation before they know you. When you create a welcome and candid environment, people will know about it before they ever meet with you.

Lee also talks about how and when to meet with people who report directly to you.

How to Solve a Problem Jun 09, 2015

Show notes

No matter how big of a problem you face, the solution is right in front of you. Understanding who to bring into the room to solve a problem is the key for a leader to solve any problem.

Lee Cockerell explains how he solved problems when he was the Executive Vice President of Operations for Disney World. He also explains how he solves problems as an entrepreneur. No matter the size or nature of a problem, you can solve it the same way.

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