Creating Disney Magic

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**Creating Disney Magic**

Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.

Latest Episodes:

Creating a Culture in any Organization Oct 20, 2015

Show notes

You need to decide what culture you want and introduce it to everyone in the organization through clear expectations.

The way the leader acts dictates the culture of the rest of the organization.

Cultures get better or worse very slowly.

Find out more about Lee Cockerell's Time Management Magic course here.

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How to Have Effective Meetings Oct 13, 2015

Show notes

There are two types of meetings, either to give out information or to make decisions. Understanding the difference between the two types of meetings will determine who should be at the meeting.

If you want to have an effective meeting, the first step is to determine if you should even have a meeting. If it is vital to have a meeting, be prepared, have an agenda and keep it as short as possible. If you start on time and stop on time, you will begin to have meetings people will look forward to showing up for.

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Find out more about Lee Cockerell's Time Management Course.

Creating a Mission Statement Oct 06, 2015

Show notes

In any organization, we all have different jobs, but there should be a single purpose everyone is working towards.

A mission statement does not have to be a well-written paragraph displayed on a wall. Instead, create a single statement that drives decision making and behavior in the organization.

Instead of developing a mission statement, values, and a vision, use the one sentence statement of the purpose of the work you do.

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In this episode, we mention Creating Magic and The Real-Life MBA.

Find out more about Lee Cockerell's Time Management Course.

Improving Employee Communication with Bob Burg Sep 29, 2015

Show notes

Communication is usually the number one complaint in any organization.

Too many managers don't plan their communication. Employees find it boring and don't get the message. In fact, most managers aren't even sure what message they are trying to get out to employees.

Bob Burg, co-author of the The Go-Giver, returns to Creating Disney Magic to discuss how to improve employee communication in any organization.

Find out more about Bob Burg here. You can buy The Go-Giver here.

Find out more about Lee Cockerell's Time Management Magic course.

Creating Exceptional Value with Bob Burg Sep 22, 2015

Show notes

What is the difference between a poor experience, a good experience, and a great experience?

The difference is the value you provide.

If you provide enough value, not only will people want to come back, they will tell others about your business.

Bob Burg, co-author of the The Go-Giver, joins Creating Disney Magic to discuss how to create magic though providing exceptional value.

You can find out more about Bob Burg here, and buy the The Go-Giver here.

Want to create magic with your time? Find out more about the Time Management Magic Masterclass here.

Dealing With Depression Sep 15, 2015

Show notes

Lee Cockerell dealt with depression when his wife nearly died after surgery. Jody Maberry dealt with depression after his brother was killed by a drunk driver.

Together, they talk about how to deal with depression.

Even if you have never been depressed, chances are you know someone who is battling with depression.

Lee also discusses how to identify and deal with depression in the workplace.

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How to Handle Customers Complaints Sep 08, 2015

Show notes

Customer complaints can be delicate. How you deal with an unsatisfied customer will shape their opinion of the company.

At Disney, Lee made sure managers knew to never get defensive with guests. Never try to win the argument with a customer.

Your goal with a complaining customer is to win them over. Make them happy before they leave your business.

Remember, emotional feedback from a customer will help you realize where you need to improve. Understanding where you need to improve, will help you move from good to great.

It is not the problem that gets you in trouble, it is how you solve it.

Click HERE to learn more about the Time Management Magic Course.

You can leave an iTunes review for Creating Disney Magic here.

How to Handle Performance Reviews Sep 01, 2015

Show notes

Most people, no matter what level they are at in an organization, dread performance reviews. It does not have to be that way.

Lee Cockerell offers some insight into a better way to handle performance reviews so employees benefit from the process.

There should be no surprises on a performance review. Every item, good, bad, or ugly, should have been discussed throughout the year.

Here is a performance review resource from Harvard Business Review.

The Thrive15 Effect with Clay Clark Aug 25, 2015

Show notes

Clay Clark, the founder of Thrive15, joins Creating Disney Magic to discuss the impact online training can have on your career or business.

Thrive15 features 1,000 videos from business leaders like David Robinson and Lee Cockerell. Studying success from great leaders will give you a headstart.

Today, a college degree is not as important as being able to deliver results. Thrive15 gives you the ability to get more results.

You can try a free trial of Thrive15 with the code MAGIC.

Climbing the Leadership Staircase Aug 18, 2015

Show notes

The Leadership Staircase consists of five levels of freedom. As you move up the staircase, you get more freedom and responsibility.

Level four and five on the Leadership Staircase happens when you see what needs to be done and can make it happen.

"If you can figure out what your boss wants done, those are the things you can do without approval". That is when you have made it to the top of the Leadership Staircase.

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