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Business Done Differently with Jesse Cole — Business
Business Done Differently with Jesse Cole

On Business Done Differently Jesse Cole speaks with successful entrepreneurs who are standing out in business and in life by thinking differently. We believe that to stand out you have to take risks and challenge the status quo. On the show, we uncover the secret tips, tactics and characteristics of our guests with unusual questions and unique segments. This is not your typical business show asking typical interview questions.

Latest Episodes:

315: The Experience Economy With James Gilmore Apr 15, 2020

Show notes

In any industry or business, both your company’s image and customer’s experience are critical factors to being successful. How your employees serve customers can either make or break your business. The owner of Strategic Horizons LLP and co-author of The Experience Economy, James Gilmore talks the different ways experience can be seen and applied in business. He explains the effects of refining your customers experience with real life examples and how simple it can be, going deep into where excellent customer service and experience all begins. In this episode, learn how you can improve your employee’s behavior and keep your customers and business refreshed.

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314: Teaming Up For Company Success With Kristi Herold Apr 08, 2020

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What does a business and sports have in common? Teams, of course. In this episode, Kristi Herold gives insight into developing a team culture within an office environment. Kristi is the Founder of Sport and Social Club, the largest sporting social club in North America. Since starting the business, they have welcomed more than 1.2 million participants and over 100,000 teams. Kristi starts off by relaying how she started out trying to learn about business while already running a few small businesses and eventually moving to start her own sports club in Toronto. She shares how she started out using phone calls to promote her business and encourages her team members to do the same, as well as sending out personalized thank you notes, to this day. Don’t miss this episode as Kristi reveals her vision for the future of the club and invites participants to join in.

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313: Successfully Servicing Clients With Ken Silver Apr 01, 2020

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Managing the people we hire requires a great deal of patience and understanding, and a key goal is to always be at your best performance to inspire your people and make them happy. These also applies to our clients, providing satisfaction. In this episode, host Jesse Cole guests his mentor Ken Silver and they talk about handling business, Ken's accounting career, getting into baseball, and handling clients.

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312: Bringing Back The Joy Of Biking With Chad Wolfe Mar 25, 2020

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Inspiring a bigger population to do something fun and amazing always strikes as a good marketing strategy. Today, Jesse Cole interviews Chad Wolfe of Trek Bicycle Store. Chad is the guy who created a community hobby and, at the same time, promoted and grew his shop. He shares to us how he drew more people to their city and brought back the joy of biking. By marketing his experiences more than their products, Chad was able to resurrect the love for biking and created a cultural shift. Here, he also talks about how they assessed every bit of the biking experience to understand how to market their products.

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311: Max Yoder On Creating Awareness And Teamwork Towards Success Mar 18, 2020

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Leaders bring great impact to the workplace when its employees or staff generate positivity with what they bring to work every day. Today, Jesse Cole interviews Max Yoder, the Founder and CEO of Lessonly and the author of Do Better Work. His book highlight what's working, handling difficult conversation and agreements, and how we can bring brightness to the room. Max talks about leading his company and creating moments that matter for his employees. Join Jesse and Max as they share insights on setting ideal company standards and creating self-awareness.

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310: How To Create Wow Moments With Raymond Aaron Mar 11, 2020

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How can you create a lasting impact to your target audience or prospects? Jesse Cole and guest Raymond Aaron give us the answer to this question. Raymond is a New York Times bestselling author and has written eleven books, including Chicken Soup for the Parent's Soul and Branding Small Business for Dummies. Today, he teaches us some rules on creating wow moments. You got to be unexpected, memorable and positive, and extra irrelevant. His tips may seem strange to some but Raymond shows us how we too can make it work for our branding.

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309: How To Create A Remarkable Culture With David Salyers Mar 04, 2020

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A competitive advantage is something that sets you apart from the people you're playing on the same field as. In any given industry, you and your competitors are doing approximately 80% of your work similarly, but that last 20% is what will put you head and shoulders above these very same competitors. The former Vice President of Marketing of Chick-Fil-A and author of Remarkable!: Maximizing Results through Value Creation, David Salyers comes in to discuss with host Jesse Cole how you can establish a competitive advantage in your business practices. In order to stand out and succeed, it's pretty much a prerequisite to have something that makes you different from the rest of the herd. Through David's experiences, learn how to best give yourself an edge over your competitors.

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308: Promoting Business Growth Through Value Creation With Jim Estill Feb 26, 2020

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Standing out and making a positive impression always lead to a path of immense growth. In today’s episode, Jesse Cole interviews Jim Estill, the President and CEO of Danby, about growing a business through value creation. Promoting growth is more about how its employees and even customers grow with the company. Jill believes that true value can be created when everyone involved in the business experiences real interest towards success. He also explains his process of running his company from product creation down to selling and customer relations. Jill then imparts to us his five Whys in evaluating performance. Love the show? Subscribe, rate, review, and share!

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307: Creating The Perfect Customer Experience With Ingrid Orezza Feb 19, 2020

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When the Guy in the Yellow Tux, Jesse Cole, attended the NNT conference, he stayed in Montage Los Cabos and had his mind blown by the perfect customer experience. This is his chance to ask the most burning questions from its Director of Learning, Ingrid Orezza. Ingrid talks about how they are bridging the gap between the associate and guest experience, and how that results in amazing customer engagement. She also shares details of her job as Director of Learning to train 600 associates and the eight values that she considers when onboarding new hires. Discover the power of what you say and what you don't say, and learn how knowing your “why of work” gets you committed and ready to be the best version of yourself.

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306: The Alter Ego Effect With Todd Herman Feb 12, 2020

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What happens when you stop worrying about what other people think of you? Unleash your alter ego and see yourself perform at the utmost level that you can. In this episode, host Jesse Cole plays the truth or dare game with author, coach, and mindset geek, Todd Herman. Todd shares his journey into mindset coaching and explains the advantage of having alter egos to express who you really are and succeed on a specific aspect of your life. He also talks about his book called The Alter Ego Effect: The Power of Secret Identities to Transform Your Lifeand how he helps ambitious people do hard things. Discover how being an extrovert can be better for your customers and why you should surround yourself with phenomenal people.

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