A Tale of Two Hygienists Podcast

Latest Episodes:

240 Developing Core Values In The Workplace To Improve Culture With Judy Kay Mausolf Aug 12, 2020

Show notes

Please Leave a Review! Coming off of the discussion in last week's student roundtable, A Tale of Two Hygienists continues its series on effective leadership and team-building. Their latest guest makes establishing and refining good leadership skills the core of her career.

Judy Kay Mausolf, or just Judy Kay, is the president and owner of Practice Solutions Inc., a firm specializing in developing leadership at dental practices. A speaker and coach, she helps practices build the ideal culture for their team as well as their patients, and sees uplifting and empowering people as her calling.

In this episode, Judy discusses the values that do—and do not—lead to healthy workplace culture, explains what it means to deliver "W.O.W," and delves into the five major areas that have an impact on our patients.

EPISODE HIGHLIGHTS:

Interview starts: 11:22

- Judy describes the journey that ultimately led her to focus on culture in the workplace.

- What values shape the culture that a team will develop, and how can you best communicate these values to your colleagues?

- Developing an attractive brand for your practice through good leadership.

- "Weeding out" the less helpful aspects of your practice's culture.

- Laying out the first few steps you can take to create culture at your practice.

- Judy's predictions for how COVID lockdown will shape dental culture in the near future.

QUOTES:

"You could have great team members and you could have great systems and protocols, but if they didn't work well together, it still created a lot of problems."

"If our team doesn't know our core values, then it's very hard for them to replicate that in the care of the patients every day."

"When we talk about quality, we look at Accurate, Detailed and Complete."

"We need to be able to enjoy where we go to work every day. We can't fake it forever."

LINKS:

Judy's homepage - https://www.practicesolutionsinc.net/

Judy's email - judykay@practicesolutionsinc.net

Judy's phone number - (612) 701-4922

THIS EPISODE COUNTS FOR CE! - but read the disclaimer below as it might not count for your state.

Go here to take the test and get your CE Credit!

A Tale of Two Hygienists homepage - https://ataleoftwohygienists.com/

AToTH on Facebook - https://www.facebook.com/aTaleOfTwoHygienists/

AToTH on Instagram - https://www.instagram.com/ataleoftwohygienists

AToTH on LinkedIn - https://www.linkedin.com/company/atoth/?originalSubdomain=ca

TIPisode Ethical Conversations With Patients With Teresa Duncan Aug 07, 2020

Show notes

Please Rate this Podcast! This week on A Tale of Two Hygienists TIPisode we are joined by Teresa Duncan, MS. This week Teresa talks to us about ethical conversations! Teresa is a speaker and writer with over 20 years of experience in healthcare. Her areas of expertise include proven accounts receivable and insurance methods, and helping doctors and managers establish solid management systems. A recipient of the Educator of the Year Award by the Association of Dental Implant Auxiliaries – a component of the International Congress of Oral Implantologists, she understands the importance of continuing education. Episode Highlights

Ethical Scenarios and Responses

Quotes "But can't you just bill it as a cleaning" "You need to make it feel like it is something more than a preventative appointment so they know it's different" "I am not sure what their process it, I can't speak to that, but I want to focus on what we can do right now" "If you have had this conversation with the team, you can have it with the patients" "The people that ask you to break the rules, are the first ones to report you when they are unhappy" Links A Tale of Two Hygienists Website: www.ataleoftwohygienists.com Contact Teresa: http://www.odysseymgmt.com/contact Teresa Website:http://www.odysseymgmt.com Nobody Told Me That Podcast: http://nobodytoldmethat.libsyn.com

239 Student Focused Presents: Getting In Once You're Out - Advice For Integrating Into A New Office Aug 05, 2020

Show notes

Please Leave a Review!

It's A Tale of Two Hygienists' monthly student roundtable episode, which means Andrew and Michelle have invited a roster of guests to educate student listeners on a chosen topic. To kick off August, Michelle speaks with a trio of professionals on the subject of joining and building a team.

Ryan Coulon, DDS, is a dentist based in Midland, TX who has been practicing for seven years. He owns and manages three different practices and is the co-founder of Inspero, a coaching and consulting group for dentists. Mary Osborne has worked in dentistry over 50 years! She spent the first half of her career as a dental hygienist and patient facilitator, and since then has consulted dental practices on patient care and communication. Anna Jo Blakesley is a dental hygienist who has been working in Orange County practice for the past five years.

In this episode, the guests address what to ask or say when interviewing for a hygienist position, discuss how you confront a practice's lack of safety culture, and give a few pointers for building up confidence to ask the tough questions.

EPISODE HIGHLIGHTS:

Interview starts: 3:33

- What should we ask and communicate while interviewing for a dental hygienist position?

- Anna Jo relates the tale of her surprisingly short first interview.

- How do you handle an office where there isn't really a culture around safety or communication?

- Mary on balancing steadfast core values with open-minded curiosity.

- Anna Jo discusses the benefits of going outside your comfort zone, even if you don't like what you find.

- Dr. Coulon's advice for reducing dissent and distrust within a practice.

QUOTES:

"We're not looking just for a warm body who has a good clinical skill set—that's great—but we wanna have values alignment."

"You can't know which questions to ask if you don't know who you are."

"The more you engage in 'fierce conversations,' as I like to call them, they cease being hard or difficult and they just become conversations with people that you care about."

"I wanna not just learn how to do stuff—I wanna learn why you do it the way you do so that I can really represent this practice well."

"There's a lot of things [dentistry] doesn't have to be, but it's easy to believe it has to be that way."

LINKS:

Inspero homepage - https://insperoteam.com/

Ryan's email - ryan@insperoteam.com

Mary's homepage - http://www.maryosborne.com/

Mary's email - mary@maryosborne.com

Anna Jo's email - annajo.rdhap@gmail.com

A Tale of Two Hygienists homepage - https://ataleoftwohygienists.com/

AToTH on Facebook - https://www.facebook.com/aTaleOfTwoHygienists/

AToTH on Instagram - https://www.instagram.com/ataleoftwohygienists

AToTH on LinkedIn - https://www.linkedin.com/company/atoth/?originalSubdomain=ca

TIPisode Speaking The Same Clinical Language With Ashley Sousa Jul 31, 2020

Show notes

This week on A Tale of Two Hygienists TIPisode we are joined by Ashley Sousa from The Practice Ally Podcast to talk about the importance of having your whole team speaking the same clinical language and knowing the why behind each treatment! Episode Highlights

Clinical Vocabulary
The Disconnect

Quotes "Your time is an investment" "Doing the right thing for your patient will be the right thing for your business" "These things make the patient question the treatment and give them an out" "Her passion became by passion" "We grew that practice so much over the 6 months that we needed to hire an additional hygienist" Links A Tale of Two Hygienists Website: www.ataleoftwohygienists.com The Practice Ally Podcast https://podcasts.apple.com/us/podcast/practice-ally-podcast/id1492007098

238 Using Evidence-based Ergonomics & Exercise to Prevent Work-related Pain with Dr. Bethany Valachi Jul 29, 2020

Show notes

Please Leave a Review! To close out this month's series on ergonomics, A Tale of Two Hygienists had the opportunity to speak with a posture expert who takes an evidence-based approach to educating her clients.

Bethany Valachi is a doctor of physical therapy who is also the author of 80 published articles and an ergonomics instructor at OHSU School of Dentistry in Portland. She is the CEO of Posturedontics, which supplies dental practices with ergonomic training resources and webinars.

In this episode, Bethany explains what a "trigger point" is, explores some of the new ergonomic challenges introduced by COVID, and discusses how hygienists can use their cell phone cameras to hold each other accountable for their posture.

EPISODE HIGHLIGHTS:

Interview starts: 7:06

- How her husband's struggles led Bethany to develop a more evidence-based approach to dental ergonomic education.

- What are the parts and regions of the body most commonly affected by poor dental ergonomics?

- Why sitting down places even more tension on the body than when you're moving.

- Using turkey skin to understand how trigger points develop.

- What is the absolute WORST position for your body to be in while treating a patient?

- Bethany's two biggest criteria for selecting a patient chair.

- The common ergonomic setup mistake Bethany notices across many practices.

- Which exercises should hygienists leave out of their yoga routines?

QUOTES:

"The effort of your muscles to statically contract creates more of a workload than when your body is moving!"

"Seventy percent of your patient treatment can—and should—come from the 11-to-12 o'clock positions."

"If you get the narrower backrest, that's gonna gain you at least four inches closer to the oral cavity."

"The average dental stool in the past has been designed for the average-size European man."

"If you do... resistance exercise on muscles that have active trigger points, your pain will actually get worse."

"Don't wait for the pain to occur."

LINKS:

Posturedontics - https://posturedontics.com/

Free eBook and more - https://posturedontics.com/bonus/

Excerpts from Bethany's video training - https://posturedontics.com/wellbody-system/

THIS EPISODE COUNTS FOR CE! - but read the disclaimer below as it might not count for your state.

Go here to take the test and get your CE Credit!

A Tale of Two Hygienists homepage - https://ataleoftwohygienists.com/

AToTH on Facebook - https://www.facebook.com/aTaleOfTwoHygienists/

AToTH on Instagram - https://www.instagram.com/ataleoftwohygienists

AToTH on LinkedIn - https://www.linkedin.com/company/atoth/?originalSubdomain=ca

TIPisode Patient Centered Communication With Hayley Buckner, RDH Jul 24, 2020

Show notes

Please Rate this Podcast!

This week on A Tale of Two Hygienists TIPisode we are joined by Hayley Buckner, RDH who is the e-Preventive Care Consultant Supervisor for Elevate Oral Care. This week Hayley talks to us about how to encourage our patients and help them change their behavior in the interest of oral health by finding out what motivates each individual via patient centered communication.

Episode Highlights

Patient Centered Communication
Caries Risk Assessment Questionnaire
Reflective Listening
Change Talk
Goals and Establishing an Oral Care Plan
In Office and At Home Strategies through Elevate Oral Care
Follow Up
Resources Available

Quotes

"Have you noticed if someone tells you to do something it is less effective than If you decide to do it on your own?"

"If we work together with the patient to uncover their needs and values we can help assist them, rather than pushing them to do something"

"…It is entirely preventable, this is important for the patients to know"

"These reflections are validating"

"Reflective listening is the single most important skill when it comes to fostering change in others"

"More change talk means an increased likelihood of change"

"Patients are must more effective when they choose their goal"

Links

Patient Centered Communication Video Series: http://www.elevateoralcare.com/elevatingcare

Elevate Oral Care Website: http://www.elevateoralcare.com

Elevate Oral Care Facebook: https://www.facebook.com/elevateoralcare

Elevate Oral Care Instagram: https://www.instagram.com/elevate_oral_care/

More TIPisodes: https://www.ataleoftwohygienists.com/tipisodes/

AToTH Website: https://www.ataleoftwohygienists.com

237 Ergonomics, Fitness, And Career Longevity With Katrina Klein, RDH Jul 22, 2020

Show notes

Please Leave a Review! Rounding out A Tale of Two Hygienists' series on ergonomics, Michelle spoke to an RDH who found a way to treat and prevent one of the greater physical angsts that hygienists need to deal with throughout their careers.

Katrina Klein is a registered dental hygienist, a certified personal trainer, and the owner and founder of ErgoFit Life, where she helps her dental professional clients apply biomechanics to their daily routines. With 15 years of teaching ergonomic strategies under her belt, she believes it's possible to practice dentistry without pain.

In this episode, Katrina explains how a hygienist's physical woes often start early on in their education, shares her own secrets for staying on top of her ergonomic game while working, and coaches you on how you can best advocate for your own wellbeing.

EPISODE HIGHLIGHTS:

Interview starts: 14:47

- Katrina describes the most common type of client she and her ErgoFit Life team deal with.

- Looking at the physical—and financial!—debt we incur by neglecting ergonomic training in favor of other kinds of training.

- Some basic stretching and strength-training exercises you can do on your own.

- Why Katrina makes a point of contracting her abs while polishing her patients' teeth.

- Why nutrition and hydration are key to ergonomic health.

- Building up the courage to ask the necessary questions about your own ergonomic health and future.

QUOTES:

"Your four o'clock deserves your eight o'clock version of you."

"We have an accumulation of cellular death, which eventually ends up in pain and dysfunction."

"Fatigued people don't sell dentistry."

"I'm not doing this to get rich off of injured hygienists... I'm doing this because I want to help us."

LINKS:

ErgoFit Life - https://ergofitlife.com/

ErgoFit Life Facebook group - https://www.facebook.com/groups/117952368870736

Katrina on Instagram - https://www.instagram.com/ergofitlife_katrina/

THIS EPISODE COUNTS FOR CE! - but read the disclaimer below as it might not count for your state.

Go here to take the test and get your CE Credit!

A Tale of Two Hygienists homepage - https://ataleoftwohygienists.com/

AToTH on Facebook - https://www.facebook.com/aTaleOfTwoHygienists/

AToTH on Instagram - https://www.instagram.com/ataleoftwohygienists

AToTH on LinkedIn - https://www.linkedin.com/company/atoth/?originalSubdomain=ca

TIPisode Saliva with Dr. Brian Novy Jul 17, 2020

Show notes

Please Leave a Review! This week on A Tale of Two Hygienists TIPisode we are joined by Dr. Brian Novy. Dr. Novy is the Chief Dental Officer at the Alliance Dental Center. Dr. Novy talks to us about Saliva and some common misperceptions associated with it. Episode Highlights

Misperceptions on saliva
At home experiment
Indicators of basic saliva and good quality saliva
How to make good quality saliva
Protein and Arginine

Quotes "There seems to be a misperception that the amount of saliva in your mouth is equated to how healthy your mouth is" "You can have a little bit of really good saliva, or a lot of bad saliva" "Its not just about the quantity of saliva, It is about the quality of that saliva" "If you look in a patients mouth and see a lot of calculus oddly enough that is a good indication of high quality saliva" "They could brush their teeth really well, every day, and they will still form calculus because their saliva is basic" "What that means is your are applying fluoride varnish incorrectly, that means you are doing it wrong" "You have told those salivary glands to create higher quality saliva" "More protein in the diet means more protein in the saliva" Links Saliva Check BUFFER https://www.gcamerica.com/products/preventive/Saliva_Check_BUFFER/ http://www.gcamerica.com/ce/alleducation.php http://www.gcamerica.com

236 Fascia And Ergonomics For A Healthier Career With Aubreé Chismark, RDH and Tracy Ross, RDH Jul 15, 2020

Show notes

Please Leave a Review! A Tale of Two Hygienists is back at it with its series on ergonomics, focusing now on the subdermal tissues that stretch from one end of our body to the other and feel the brunt of bad posture. Michelle spoke with two hygienists who now serve as teachers and instruct the new generation of RHDs on the finer points of ergonomics and the importance of continual exercise.

Aubreé Chismark, RDH, worked in private practice for a decade, went back to grad school, and has now been teaching at West Coast University for ten years. Tracy Ross, RDH, has worked in dental hygiene for over 20 years. She spent most of her career in private practice before beginning to feel the consequences of years of poor ergonomics. She now works alongside Aubreé.

In this episode, Aubreé and Tracy discuss what you can do to ensure your body will still be in good working order by the time you're retired, examine the myriad little choices that contribute to good ergonomics, and help you understand the connective tissue that keeps everything in your body working smoothly.

EPISODE HIGHLIGHTS:

Interview starts: 14:38

- Aubreé's inventive method of keeping students active during lecture sessions.

- How Aubreé and Tracy became interested in ergonomics, and which parts of dental hygienists' bodies usually experience ergonomic pain.

- What are some of the most common ergonomic mistakes hygienists make?

- Looking at the causes and effects of sciatica.

- The role fascia plays in keeping your body in working order.

- Tracy leads us through an exercise that will pinpoint high-stress locations in our bodies and "train" our fascia.

QUOTES:

"It's how we treat our body and train our body to hold us through those eight hours a day."

"I actually found that after a yoga class, my pain was either significantly reduced or gone."

"The pain actually starts while students are in school."

"It's necessary through movement that we keep our fascia healthy. There's no other way to keep it healthy."

"You don't have to break a sweat in order to get the benefits of muscle movement."

LINKS:

Aubreé's email: yoga4dental@gmail.com

Yoga for Dental Professionals: https://yoga4dental.com/

Tracy's email: trross@westcoastuniversity.edu

Rimshot noise by djlprojects: https://freesound.org/people/djlprojects/sounds/415215/

THIS EPISODE COUNTS FOR CE! - but read the disclaimer below as it might not count for your state.

Go here to take the test and get your CE Credit!

A Tale of Two Hygienists homepage - https://ataleoftwohygienists.com/

AToTH on Facebook - https://www.facebook.com/aTaleOfTwoHygienists/

AToTH on Instagram - https://www.instagram.com/ataleoftwohygienists

AToTH on LinkedIn - https://www.linkedin.com/company/atoth/?originalSubdomain=ca

TIPisode The physically Active Dental Patient With Dr. Uche Odiatu Jul 10, 2020

Show notes

This week on A Tale of Two Hygienists TIPisode we are joined by Dr. Uche Odiatu as he talks to us about the physically active dental patient. Episode Highlights

Inflammatory Burden
Immune System
Flora

Quotes "People always ask me If they need to be a trainer, and I say no, but you need to be aware of the impact of physical activity on our patients" "Sedentary people have 4X more inflammatory proteins circulating their bodies" "Any diseases that ends in 'itis' their flames are fanned by being sedentary" "People who are physically active have permanently differentiated T cells" "Our immune system is very much like the junk drawer…it gets clogged up" "Viruses only like being present at certain body temperatures, if you are working out every day or second day the viruses are meant to flee, they no longer feel your body is home" "People who are physically active have higher levels of beneficial flora in their GI tract" "The more diverse the flora, the more beneficial the flora" "More diverse flora, smarter more trained immune system" "Patients love the fact that we look at the whole body, not just the mouth, head and neck" Links A Tale of Two Hygienists Website: www.ataleoftwohygienists.com Dr. Uche Odiatu: http://www.druche.com/ Uche Instagram: @fitspeakers

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