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    Education

    Within the Trenches

    A podcast based on the experience of being a 9-1-1 dispatcher.

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    Copyright: © 2026 Within the Trenches Media

    • Apple Podcasts
    • Google Play
    • Spotify
    Latest Episodes:
    Within the Trenches Ep 428 Mar 04, 2022
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 428 features Wendy Hummell, retired detective, podcast host and creator of Guns & Yoga.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    More Information -

    Wendy Hummell - Web

    Guns & Yoga Podcast - Podbean

    Episode topics –

    • Wendy's 9-1-1 story

    • Early training

    • From Agent to Detective

    • A change in health and wellness

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 427 Feb 24, 2022
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 427 features Melanie Neal, Executive Director with Guilford Metro 9-1-1 out of NC.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Melanie's 9-1-1 story

    • From the SO to dispatch

    • The loss of a family

    • Reclassification and beyond

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 426 Feb 17, 2022
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 426 features Veronica Neal, Partner Development Representative with Virtual Academy.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Veronica's 9-1-1 story

    • From coffee to dispatch

    • An 18 wheeler crash & a homicide suspect

    • A serial bomber

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 425 Feb 08, 2022
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 425 features my Keynote presentation from the 2022 Be the Difference conference. The incident in this story is used as a way to compare real life experience to what we deal with in dispatch and how we can overcome.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • An Emergency Landing

    • Who do we turn to when we need help

    • Removing our headphones to hear

    • Landing safely, together

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 424 Feb 03, 2022
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 424 features Lauren Sisler, ESPN Sportscaster, and Inspirational Speaker.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Lauren's story

    • Losing her parents at 18

    • The power and will to move forward

    • When life comes full circle

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 423 Jan 24, 2022
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 423 features Keely, Executive Director with Mountain Valley Communications Center, NJ.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Keely's 9-1-1 story

    • Challenged accepted

    • Firm training

    • Debriefings and recognition

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 422 Jan 19, 2022
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 422 features Rachel Hein, ECRC Supervisor with Intrado.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Rachel's 9-1-1 story

    • Advanced training from the womb

    • A public safety family

    • The importance of Intrado's ECRC

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 421 Jan 13, 2022
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 421 features Jennifer Poole, Senior Public Safety Regional Manager with RapidSOS.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Jennifer's 9-1-1 story

    • Early training

    • Understanding what dispatcher's go through

    • From dispatch to Industry Partner

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 420 Jan 05, 2022
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 420 is a live Open Mic broadcast with stories shared by the audience and those who attended the 2021 MPSTC.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Open Mic/funny 9-1-1 stories

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 419 Dec 28, 2021
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 419 features #IAM911 stories from an Imagine Listening session at the 2021 Michigan Public Safety Telecommunications Conference back in October. WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • #IAM911 stories

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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