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    Education

    Within the Trenches

    A podcast based on the experience of being a 9-1-1 dispatcher.

    Advertise

    Copyright: © 2026 Within the Trenches Media

    • Apple Podcasts
    • Google Play
    • Spotify
    Latest Episodes:
    Within the Trenches Ep 418 Dec 15, 2021
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 418 features Jamie, Deputy Director at Stephens County 9-1-1 in Georgia.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Jamie's 9-1-1 Story

    • Early training

    • From Supervisor to Deputy Director

    • The impact of being an empath

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 417 Dec 08, 2021
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 417 features Erin, Operations Manager with Northwest Central Dispatch System out of Illinois.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Erin's 9-1-1 Story

    • Early training

    • From Frontline to Operations Manager

    • IAED Dispatcher of the Year

    • Knowing when to ask for help

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 416 Nov 30, 2021
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 416 features Tyler, former dispatcher out of Minneapolis 9-1-1.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Tyler's 9-1-1 Story

    • Early training

    • Working multiple public safety disciplines

    • Working during the 2020 protests & riots

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 415 Nov 23, 2021
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 415 features Christa Poyorena, Dispatcher at Genesee County 9-1-1, MI.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Christa's 9-1-1 Story

    • Early training

    • Calls that change you

    • A callers final plea

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 414 Nov 18, 2021
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 414 features Tim Prugh, Retired Dispatch, South Bend City and St. Joe County.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Tim's 9-1-1 Story

    • Early training

    • Hearing loss in dispatch

    • What to look out for

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 413 Nov 09, 2021
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 413 features Julie Buckingham, Program Director with RQI.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Julie's 9-1-1 Story

    • Ride along shoot out

    • Training and feeling comfortable

    • The continued practice of CPR

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 412 Nov 04, 2021
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 412 features Madison, Kayte, Kendra, and Shelby of Ada County Sheriff's Office, Boise, Idaho and West Valley.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Madison's 9-1-1 Story

    • Kayte's 9-1-1 Story

    • Kendra's 9-1-1 Story

    • Shelby's 9-1-1 Story

    • ARVP Program

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 411 Oct 29, 2021
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 411 features Roxy, Director at Lyon County 9-1-1 out of Kansas and this is a Carbyne exclusive episode.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    The Past and Future of 9-1-1 - Written by Roxy Van Gundy

    Episode topics –

    • The Past and Future of 9-1-1

    • 9-1-1 is still not available everywhere

    • The importance of Real-Time Location

    • Embracing new technology

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 410 Oct 28, 2021
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 410 features a panel of 9-1-1 professionals as they share stories of the power of video to 9-1-1. This is a Carbyne exclusive episode.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • 9-1-1 professional panel discusses the power of video to 9-1-1 through real-life situations and saves from their centers.

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 409 Oct 19, 2021
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 409 features Sara Pagel, former 9-1-1 dispatcher, and Functional Health Practitioner with Thin Line Consulting.

    Sponsored by

    INdigital - Facebook | LinkedIn | Twitter | Web

    RapidDeploy - Facebook | LinkedIn | Twitter | Web

    Carbyne - Facebook | LinkedIn | Twitter | Web

    Episode topics –

    • Sara's 9-1-1 story

    • The good and bad of training

    • Line of duty death

    • From dispatch to Thin Line Consulting

    • And more

    As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

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