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    Technology

    What’s Next In

    Welcome to ‘What’s Next In,’ the new Mastercard podcast that covers trends and topics that affect our lives professionally, personally and globally.

    “What’s Next In” informally explores big ideas and trends from different parts of the business and explains how Mastercard is leading the industry into the future.

    Hosted by Vicki Hyman, managing editor of the Mastercard Newsroom. She’ll discuss with our resident thought-leaders, experts and employees how Mastercard is helping shape the future and set the standard by harnessing these emerging trends and leading conversations on these topics.

    Subscribe now and let Mastercard show you… What’s Next In…

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    Latest Episodes:
    What's Next In: How India is embracing digitization May 31, 2023
    Show notes

    Today, there are more real-time digital transactions in India than the U.S., China and Europe combined. That's a testament to the country's enormous size — it recently passed China to become world's most populous nation — but even more so, it's a testament to the country's embrace of digitization. In the latest episode of "What's Next In," Mastercard's podcast that informally explores technology, innovation and ideas, host Vicki Hyman chats with Gautam Aggarwal, division president, South Asia, and Mastercard's country corporate officer for India.

    Aggarwal gives us his take on the evolution of the once largely-agrarian economy into one of the world's great technology hubs, the government's Digital India initiative and digital public infrastructure, and the partnerships Mastercard is forging to move that vision forward for the microentrepreneurs and small business owners, both in rural and urban areas, that are the backbone of the Indian economy. "If you won't do the right things, by being inclusive, you won't be able to scale," he says. "It's almost become the beacon for the rest of the world and showing to the rest of the word how to do it right."


    What's Next In: Making data work harder in Atlanta to mint opportunities for all Apr 11, 2023
    Show notes

    Atlanta routinely makes the "best cities" lists — best places for creatives, best places to start a business, cities with the most Fortune 500 company headquarters, and, most recently, it topped Money magazine's annual "Best Places to Live" ranking.

    But Atlanta also finds itself at the top of a far less vaunted list: It ranked first for income equality among large cities, according to the latest U.S. Census data, with experts pointing to deep-rooted racial disparities in a city that is nearly 50% Black.

    The innovation for which the city is celebrated has not reaped benefits for all of its citizens, but that can change. In fact, innovative data tools and partners that connect Black families and entrepreneurs to the digital economy could go a long way in creating a more inclusive and equitable city.

    In the latest episode of "What's Next In," Mastercard's podcast that informally explores technology, innovation and ideas, host Vicki Hyman chats with Atlanta's deputy chief equity officer La'Shawn Brown Dudley and Salah Goss and Arturo Franco, both with the Mastercard Center for Inclusive Growth, on how harnessing data with inclusion in mind can help leaders make smarter decision and use their resources more effectively.

    Dudley was part of the inaugural cohort of Data for Equity, a 10-week program that brought together equity, technology and data officers from around the country to learn new ways to use the power of data to advance economic inclusion. Launched by the Centre for Public Impact and the Center for Inclusive Growth, the program is part of Mastercard's $500 million In Solidarity initiative to narrow the racial opportunity gap, with a focus on Atlanta and six other American cities.

    In Atlanta, that work includes a $950,000 grant to the Russell Innovation Center for Entrepreneurs to support RICE's Big IDEAS curriculum, including education, technical and financial assistance, and support of Operation HOPE's 1 Million Black Businesses initiative, to create and grow Black-owned businesses through financial wellness education, small business coaching and help accessing capital.


    What's Next In: How AI is making payments safer and simpler — and what's next Mar 28, 2023
    Show notes

    Long before generative AI began capturing the public's imagination, Mastercard has been harnessing AI to help financial institutions and other businesses make smarter decisions — from spotting fraudulent transactions to enabling seamless onboarding for cardholders and merchants to identifying fraud, waste and abuse in health care claims.

    In the latest episode of "What's Next In," Mastercard's podcast that informally explores technology, innovation and ideas, host Vicki Hyman chats with Amyn Dhala, the chief product officer for Brighterion, a Mastercard company.

    Dhala dives into how Mastercard uses AI, how it enables trust in the payments ecosystem, and the need for companies to embrace ethical and explainable AI to ensure that trust continues and enables even more innovation and better customer experiences.


    What's next In: Is cryptocurrency regulation the key to crypto innovation? Dec 07, 2022
    Show notes

    "In the end, I'm hoping that one day digital assets will actually become boring. And that's actually one of my aspirational goals." Of all the virtual ink spilled on the crypto economy, particularly in recent weeks, no one is accusing it of being boring. But that's what Linda Jeng, the chief global regulatory officer for the Crypto Council for Innovation, believes could happen if new regulations are eventually written to make digital currencies safer.In the latest episode of "What's Next In," the Mastercard podcast that explores technology, innovation and ideas, host Vicki Hyman discusses digital currency regulation and crypto innovation. Her guests for this episode are Jeng, whose organization encourages responsible crypto regulation, and Jesse McWaters, Mastercard's head of regulatory advocacy.


    What's Next In: How to make the crypto economy simple and safer Aug 23, 2022
    Show notes

    In the crypto economy, the last few years have been a period of innovation, experimentation and more than a little trepidation. The value of the crypto market skyrocketed to nearly $3 trillion before tumbling again; non-fungible tokens seemed to arrive out of nowhere to capture the imagination of artists, collectors and brands; and blockchain-based applications such as smart contracts began gaining traction.

    During this time, Raj Dhamodharan has been leading the Mastercard's efforts in the space as its global head of crypto and blockchain. He says Mastercard's role is straightforward: enabling choice by bringing simplicity and safety to the crypto economy. That may be through crypto card programs where people can instantly convert their crypto to pay at merchants who accept Mastercard, by making it easier for people to buy NFTs, or by helping crypto wallets and exchanges perform identity and fraud checks and understand their risk.

    In the wide-ranging conversation with host Vicki Hyman, he also discusses the evolution of blockchain and crypto, the principles the company developed to evaluate crypto opportunities, and the role of regulation in helping the crypto economy realize its potential.


    What's Next In: With great data comes great responsibility Jun 14, 2022
    Show notes

    Data is more valuable than ever – which means, more than ever, it needs to be protected.

    From the rise of open banking, which enables people to share their financial data to access more choice and better experiences, to the growing desire of companies across industries to harness data to make smarter decisions and create new revenue streams, data security is key.

    In the latest episode of "What's Next In," Mastercard's podcast that informally explores technology, innovation and ideas, host Vicki Hyman discusses the evolution of privacy-enhancing technologies with Bob Schukai, Mastercard's executive vice president for Technology Development, Global Open Banking, and Ellison Anne Williams, the founder and CEO of Enveil, the cybersecurity startup that uses homomorphic encryption to secure data while it's being used to allow companies to innovate while protecting and respecting individual privacy.

    "Privacy-enhancing technologies enable a decentralized form of data usage, collaboration and monetization to be possible," Williams says. "These technologies leave the data at the point of origination and enable usage of that data in a secure and private way without having to move or replicate it."

    Mastercard's privacy by design principles ensure that privacy safeguards are built into the design and creation of everything the company does, Schukai says. "We believe that your personal information is just that, it's personal and we try to take great care to ensure it stays that way."

    To hear more from Schukai and Anne, click play and enjoy!


    What's Next In: How to inspire girls to pursue STEM careers Mar 28, 2022
    Show notes

    Susan Warner and Abena Danso-Manu both developed a love for STEM from their mothers. Danso-Manu's mother, a statistics professor in Ghana, and Warner's mother, a self-taught bookkeeper, sparked a flame in their daughters that eventually connected them years later through Girls4Tech, the award-winning STEM education program that Warner founded in 2014. In the latest episode of "What's Next In," Mastercard's podcast that informally explores technology, innovation and ideas, host Vicki Hyman sits down with Danso-Manu and Warner to discuss G4T, which has now reached more than 2 million girls in 50 countries.

    The original goal was to engage our employees as role models and mentors in the subjects they're most passionate about -- these can range from cryptology and algorithms to fraud detection, biometrics and Big Data. Danso-Manu recently spearheaded the first Girls4Tech program in West Africa, mentoring girls in her home country of Ghana, to reach, she says, another "little Abena."

    During the conversation, they detail the importance of female representation and perspectives, their personal journeys, and the visible impact of the program.


    What's Next In: Innovating for diversity Feb 23, 2022
    Show notes

    In the first episode our rebooted podcast, host Vicki Hyman chats with Fonta Gilliam of Wellthi and Dennis Cail of Zirtue in honor of Black History Month. They are both part of Mastercard's Start Path programming dedicated to supporting minority-owned startups that further efforts to close the racial wealth and opportunity gap.

    Gilliam founded Wellthi, an app and white-label solution for financial institutions that modernize the concept of savings circles, enabling family and friends to encourage one another to reach their savings goals. Cail is the co-founder and CEO of Zirtue, a leading relationship-based lending app with a mission to drive financial inclusion. Recently, Zirtue launched a debit Mastercard card for the unbanked and underbanked, potentially removing financial barriers for millions of American families.

    They discuss their mission to bring more financial security to underserved communities, the challenges Black fintech founders face and the worst advice they've ever received.


    What's Next In: Franchise with Paul Petta Sep 08, 2021
    Show notes

    For most people, the word franchise may conjure up an image of their favorite fast food outlet. But what it really mean? It means people know what to expect when they stop for a meal and can trust the franchise to deliver that experience.

    Mastercard's franchise model is no different (OK, hold the fries). Franchise creates, manages and maintains the Mastercard business model, setting the standards for our customers to create the common, consistent payment experience across the world – and, increasingly, so much more.

    On the latest episode of "What's Next In," we chat with Chief Franchise Officer Paul Petta, who explains why franchise is so important to our business strategy and key to the company's growth beyond payments – from how we engage with fintechs to accepting new payment types to ways we can lend our expertise and technology to completely new areas, such as digital identity.

    Hear from Petta about how he and his team not only tackle growing the existing Mastercard ecosystem but identify new opportunities for growth. We'll also learn about one of his personal passions and who'll play him in his biopic (hint: he lives in the John Hughes universe).


    What's Next In: Data Innovation with Raj Seshadri Jun 02, 2021
    Show notes

    What comes with three billion cards with 90 billion transactions a year at roughly 70 million merchants in 210 countries and territories?

    Data. A ton if it.

    On the latest episode of our podcast "What's Next In," Raj Seshadri, president, Data and Services, explains how Mastercard helps empower its customers with faster, better business decisions, all based on the company's real-time transaction data and proprietary analysis.

    Hosted by Arthur Baker, each episode of "What's Next In" informally explores big ideas and trends in the world of payments technology and beyond. In this episode, Seshadri and Baker chatted about her early aspirations of being a doctor, implications of doing business in a data-driven world and how a company like Mastercard can build better outcomes for not only customers but communities.


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