VUX World

Latest Episodes:

Twilio Autopilot and building trust through dialogue design with Elaine Lee May 01, 2019

Show notes

Kane Simms and Dustin Coates are joined by Elaine Lee, Principal Product Designer at Twilio, to discuss the ins and outs of Twilio's Autopilot bot builder and how you can build trust with users through dialogue design.

Voice-Connected Home 2019, Cologne, Germany

The Voice-Connected Home 2019 conference dives into all this and more with an incredible line up of speakers from brands like Amazon Alexa, Google, Samsung, Microsoft, BBC, BMW, Vodaphone and plenty more.

Save 30% on tickets with promo code VuxVoice.

Find out more

Learn the art of conversation design with the Conversational Academy online course.

Links

Follow Elaine on LinkedIn

Follow Elaine on Medium

Check out Autopilot on the Twilio website

Read the documentation for Autopilot

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Can design solve the biggest challenges in voice? With Mark Webster of Adobe XD Apr 25, 2019

Show notes

Why do all skills start with 'Welcome to xyz'? Is an 'assistant' the right mental model for voice experiences? Mark Webster of Adobe XD joins us to tackle some of the biggest challenges in voice and discusses how design can play a role in solving them.

Voice-Connected Home conference in Cologne, Germany on May 7th-8th. Save 30% on tickets with promo code VuxVoice.
Learn the art of conversation design with the Conversational Academy online course.
Take some time out with the Moment Pebble

About Mark Webster

Mark Webster is Director of Product at Adobe, focusing on voice integration for Adobe XD. He is also responsible for driving product strategy for emerging technologies within XD. Mark joined Adobe through the acquisition of the company he founded, Sayspring, which offers a design and prototyping platform for voice interfaces.

Prior to Sayspring, Mark was Director of Product for Groupon, focusing on entertainment and events. He landed at Groupon after SideTour, an e-commerce marketplace for local activities he co-founded, was acquired by Groupon in September 2013. Mark started his career with a five-year stretch at the National Basketball Association, where he worked in Creative Services.

Links

Follow Mark on Twitter

Read Mark's posts on Medium

Check out Adobe XD

Follow Adobe XD on Twitter

Listen to Hans Van Dam discuss conversational design techniques

Listen to Pulse Labs discuss situational design

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How to use sonic branding in voice with Eric Seay Apr 17, 2019

Show notes

This week, we're digging deep into how to craft compelling audio experiences in your voice app by using sonic branding and sound design, with Audio UX Co-Founder and CMO, Eric Seay.

In this episode: sonic branding

We're advancing the conversation we had with Joel Beckerman of Man Made Music on scoring voice experiences, and get into specifics of how to make your VUX sound better with a combination of sonic branding and sound design.

We discuss:

The resurgence of audio
Why is sonic branding and sound design are important
Where and how to use sonic branding
How sonic branding applies to voice
What's missing in voice from a sound design perspective
The anatomy of an Alexa skill and where sound design can make an impact
The 4 As: Audio As An Afterthought, and the perils of putting audio last
Challenges in sound design and audio branding, including celebrity voiceovers

About Audio UX and Eric Seay

Audio UX are a sound design and sonic branding company helping brands create a holistic Audio Aesthetic by developing an Audio DNA that is extractable, expandable, and effortlessly deployable into virtually any brand moment.

Co-Founder and CMO, Eric Seay, has a background in audio production and composition, working on sound design and sonic branding initiatives for global brands.

Earn monthly recurring revenue from your skills/actions

If you build skills/actions for clients, then you can earn money from them each month through Speebly.

Speebly let's your client's skill/action be accessed and interacted with via your client's website.

Plus, if you've already built the skill/action in Dialogue Flow, it'll take you 5 minutes to set up.

Find out more

Links

Auxnyc.com

AUX on Twitter

Amazon Alexa Blueprints

Amazon Alexa sound library

Invocable shuts down

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4 ways to take your voice strategy to the next level Apr 15, 2019

Show notes

Since starting VUX World in February 2018, things in the voice assistant industry have changed. At the last MUXL London Meet-up, Design for Voice, I presented 4 things that have moved forward and gave 4 pointers for you to take into consideration when working on your voice strategy and voice first projects.

Read the full write up on vux.world

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Building an assistant on an assistant with Nick Carey Apr 02, 2019

Show notes

This week, Dustin Coates and Kane Simms are joined by Nick Carey, Lead Product Designer at Potato, to discuss the concept of creating an assistant on an assistant.

This episode touches on some unique topics that we haven't covered before, such as:

How to create an assistant on an assistant and the reasons for doing so.
The utility to affinity scale and when to create a persona.
AI and personalised VS static content and the difference between the voice interface and the backend functionality.

We also discuss Nick's design and research process, how voice changes the interaction pattern, how character and story improve engagement and how technical development mixed with design led the team to create a randomised response builder capable of generating over a million different response combinations.

Links

Visit the Potato website: http://p.ota.to(what a cool domain!)

Twitter: NSDCarey

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Talk to me with James Vlahos Mar 26, 2019

Show notes

This week, Dustin and I are joined by journalist and author, James Vlahos, to discuss the details of his book Talk to Me: How voice computing will transform the way we live, work and think.

Where to listen

About Talk to Me

James Vlahos writes for the likes of WIRED, New York Times Magazine, Popular Science and GQ. His new book Talk to Mechronicles how the world’s biggest tech companies are battling to dominate voice—Siri, Alexa, Cortana, and the Assistant—the biggest technological paradigm shift since mobile phones. The book tracks the strange scientific quest—from humanoid talking contraptions of the 19th century to the latest AIs—that has resulted in our being able to say something to a voice assistant and receive an intelligible reply. And it explores voice computing’s potential to upend control of knowledge; to befriend, advise, and surveil; and to preserve memories of lost loved ones, as with James' Dadbotproject.

“Voice computing will profoundly reshape the way humans relate to machines, and Talk to Me is a brilliant and essential guide to what’s coming. James Vlahos understands how the technology works and all the complex things it will bring into the world—and he’s a superb writer too. You’ll find insights and meaning on every page, and you’ll keep turning them. This book is dynamite.” — Nicholas Thompson, editor in chief, Wired

“Conversational AI is a genuine paradigm shift in our experience with technology. Vlahos brings the whole story to life, from big-picture historical context to the impact on our intimate personal lives. A thoughtful and enjoyable read.” — Tom Gruber, cocreator of Siri

“James Vlahos has written an excellent book on how voice computing has become more and more of a growing presence in our everyday world. In Talk to Me, he provides the promise and peril of this development.” — Ray Kurzweil, inventor, author, and futurist

“The baton of disruption has been passed from the smartphone to voice, and Vlahos helps make sense of this tectonic shift.” — Scott Galloway, author of the bestseller The Four: The Hidden DNA of Amazon, Apple, Facebook, and Google

Links

Check out the book at Amazon, Barnes & Noble, or Book Passage.

Follow James Vlahos on Twitter

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Creating world-class interactive audio with Jonathan Myers and Dave Grossman Mar 18, 2019

Show notes

We're joined by Jonathan Myers and Dave Grossman, founders of world-class interactive audio production company, Earplay. Jonathan and Dave take us through what it takes to create movie quality interactive stories and share with us their approach to creating some of the worlds best voice experiences, such as Jurassic World Revealed and Jack Ryan.

We're also joined by our special co-host for this episode, Florian Hollandt.

In this episode, we discuss: